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Solutions For Business Process & Content Management gh Breakthrou g Achieve continuous business benefits by automating and streamlining processes, using document imaging and workflow-based BPM and ECM solutions.
Hire the expert.Newgen Software was incorporated in 1992 with headquarters in New Delhi. We are the marketleaders in Business Process Management (BPM) and Enterprise Content Management (ECM).We have a global footprint with over 700 installations in over 30 countries. More than 100 of theseimplementations are large, mission-critical solutions deployed at the worlds leading Banks,Financial Services organizations, Insurance companies and BPOs.Newgen offers a comprehensive BPM and ECM suite of products, covering the entire spectrum ofworkflow automation, document management, imaging, report archival and distribution.MISSIONEnable organizations to continually improve theirbusiness processes for achieving agility and costeffectiveness through innovative softwareproducts, solutions and services.
Solutions For Business Process & Content Management We author one success story after another for our clients. We are an organization of over 1000 people. A core team of highly skilled professionals has profession been with the company since its formative years. The team has to its credit many achievements including development of innovative products, filing of technology patents, deployment of large-scale and mission-critical solutions, domain expertise and a global blue-chip customer base.
Analysts applaud.Our Recent Accolades Newgen Software features in the Gartner report titled Magic Quadrant for Business Process Management Suites, 2007 Market Leadership Award for Document Management & Workflow Software & Services Global leader in BPM and ECM solution Significant Player in Banking DMS Report “Newgens ECM tools compare favorably against their bigger international competitors...OmniFlow is a true BPM product" Awarded Distinguished Product Company Asia Top 200
Solutions For Business Process & Content Management PRODUC TS Our products’ architecture ensures high performance, reliability, robustness and scalability. Organizations have choice of deploying our solution on operating systems like Windows, Linux, AIX , databases like Oracle, SQL server, Post GRE as well as application servers like IBM, Oracle 10G, BEA Weblogic to meet their standards TM TM OmniFlow OmniExtract (Enterprise Workflow & BPM Engine) (Extraction/Forms Processing Engine) TM TM OmniDocs OmniReports (Enterprise Document Management Engine) Core Products (Reports Management Engine) TM TM OmniScan OmniOMS (Production Scanning Engine) (Output Management Engine) Compliance Manager TM Vertical CheckFlow TM (SOXA Compliance, Clause 49) Products (Image-based Check Clearing & Payment System)
Meet enterprise needs.Case StudiesA leading life insurance company in India uses Newgen products for high performance.Newgens solution helped a highly reputed life insurance company to improve productivity, increasecost savings and reduce processing time. Turn Around Time (TAT) drastically reduced byapproximately 45%. In addition, new policies are issued in as less as 24 hours.A global Fast Moving Consumer Goods (FMCG) giant leverages Newgen productsmulti-platform & multi-lingual capabilities.Newgens BPM solution enabled a FMCG giant centralize and automate several processes.The solution integrates with multiple existing ERP systems running on different platforms atdifferent locations and has multi-language implementation.The solution helped the company achieve massive cost savings, improved vendor relationships,with minimum change management and SOXA compliance.A leading Financial Services company in India reaps benefits of Newgen productsscalability, reliability and robustness.A leading Financial Services company in India required to centralize operations, automateprocesses, reduce Turn Around Time (TAT) and lower cost of operations. Newgen’s highly scalablesolution seamlessly integrated with various legacy applications, including the core system.The solution has enabled the company, on an average, to open a new branch everyday, in addition tomultiple other benefits such as reduction in end-to-end loan processing time, reducedbig-ticket-size defaults, etc. The solution successfully supports a consistently expanding user base.
Solutions For Business Process & Content Management SOLUTIO NS S We provide our clients the fastest implementation of Enterprise-Grade BPM & ECM solutions. For us, all customers are unique and so are their needs. Which is why we believe in last-mile integration. We provide an exact fit for businesses. We are among the fastest BPM & ECM implementers, ensuring cost-effectiveness and quicker ROI for businesses on the move. Our solution is an essential component of IT infrastructure of Global Fortune 500 companies and leading BFSI-BPO companies, which: • Enables centralization of processes • Acts as a layer for orchestration of Web services • Integrates legacy applications through automated, controlled and measured processes • Enables Regulatory Compliance with regulations for Check Truncation • Improves management control and monitoring for better decision making • Aligns operations with business strategy • Improves customer response time
Quicker ROI, Lower TCO. Case Studies A global banking behemoth automates its processes and centralizes operations. A global leader in the banking space employed Newgens workflow and imaging solution for centralization and automation of their back-office processes at the banks Shared Service Center (SSC). The Newgen solution has helped the bank in setting up leaner branches, faster and efficient process implementation, reduced Turn Around Time (TAT), greater control, quicker decision making and overall improved productivity. A leading Telecom operator discovers benefits of report management solution, including regulatory compliance. A leading Telecom operator in India implemented Newgens DMS and Report Management System using which, customer information can be viewed online and customer query/request be quickly processed. Integration with the Interactive Voice Response (IVR) system enables customers to obtain bills without any manual intervention. The solution also helps in improved auditing and regulatory compliance.Banking & Finance BPO & Shared ServicesInsurance Our business Govt. & Defense focusTelecom Manufacturing
Solutions For Business Process & Content Management B G BANKING With our domain expertise, we ensure our clients get more than they put in. Reap dividends. Newgen enterprise solutions allow banks to build and sustain a competitive advantage by automating their business processes, managing content, and simplifying critical and everyday decision making. Retail Banking Corporate Banking Payment & Trade Finance Clearing Systems Domain Expertise Compliance Management Investment Banking Treasury/ Cash Management Mortgage Banking "The BPM solution, OmniFlow Suite, from Newgen has enabled us to centralize a large number of our processes, resulting in leaner and efficient branches. Branches have been able to focus on sales while the processing activities are moved to centralized back office in Mumbai. The Turn Around Time (TAT) has been significantly reduced, leading to better customer experience.” Deutsche Bank
Core Focus Areas• End-to-end automation and centralization of various banking processes• Image-enabling core banking and ERP systems and seamless integration with other third-party applications such as Customer Service Systems, Billing Systems, etc.• Report management for MIS reports and their distribution• Output management solution for generation of account statements and consolidation etc.• Centralized management of distributed enterprise output• Payment and Clearing solutions, which are BPM-enabled for processing instruments such as Checks, Interest Warrants, Dividend Warrants, Post Dated Checks and Onus ChecksOur Offerings IncludeAccount Opening & Account Servicing I Credit Card Issuance & Customer Servicing I Customer Query Resolution &Channel Integration I Loan Origination System I Letter of Credit Processing & Bill Discounting I RemittanceProcessing I Cash Management I Image-based Cheque Clearing System I Warrant Processing I ComplianceRecords ManagementOur Prestigious Customers IncludeHSBC Bank, Deutsche Bank, Mashreq Bank, Abu Dhabi Commercial Bank, RAKBANK, Bank of Tanzania, Hua Nan Bank,Standard Chartered Bank, First Gulf Bank, CitiBank, ABN AMRO Bank, ICICI Bank, IDBI Bank, State Bank of India,HDFC Bank, ING Vysya Bank, BNP Paribas, Karnataka Bank and Kotak Mahindra Bank"We are pleased with the software delivery of your Image based Check Clearing Solution.We found the in-built BPM platform very useful to align our business processes. It willgive us the flexibility to amend our business processes and improve them further. Theimplementation teams are doing a good job. We hope the good work continues." Abu Dhabi Commercial Bank
Solutions For Business Process & Content Management FINANCI AL F C We enable optimum usage of resources for our clients to enhance productivity. Streamline processes. Newgens comprehensive, end-to-end solutions for Financial Services companies enable them to effectively execute their strategies, shorten time-to-market, provide customized product and service offerings, and transform from reactive to proactive enterprises. Wealth Management Portfolio Management Investment Banking Merchant Banking Domain Expertise Infrastructure Leasing Real Estate Advisory Asset Management Compliance Management “One of the key factors that has accounted for Fullerton Indias rapid growth and ramping-up of operations is the excellent support provided by Newgen Software. Their state-of-the-art workflow routing and imaging system, OmniFlow, has met our dynamic requirements very well. We look forward to a continued long-term association with Newgen." Fullerton India Credit Company Limited
SSERVICE Core Focus Areas • Process Automation and centralization of operations for rapid rollout of branches, faster loan processing, improved tracking of sales prospects, reduction in big-ticket defaults and uniform user experience • Document Management solutions for image-enabling, indexing, storing and archiving documents • Regulatory Compliance solutions to ensure adherence to geography-specific regulatory norms Our Offerings Include Account Opening & Account Servicing I Loan Origination System I Loan Processing I Customer Query Resolution I Lead Generation I Management & Tracking I Accounts Payable & Accounts Receivable Our Prestigious Customers Include Fullerton India Credit Company Limited (FICCL), UBS, CitiWealth, CitiFinancial and GE Money "We appreciate the Newgen teams willingness to crunch time lines to enable us to achieve production deployment in quick time. The most remarkable thing about this project however has been the relatively smooth UAT phase with minimal defects. I believe this speaks volumes about the quality of the core product and the customization." CitiWealth
Solutions For Business Process & Content Management INSURA C INSURAN CE We enable large-scale deployments for our clients to beat competition. Ensure leadership position. Newgen helps Insurance companies around the world to manage growth and retain leadership position by ensuring complete automation and seamless integration with various applications, close monitoring and tracking of automated processes, and adherence to government and industry regulatory norms such as HIPAA, SOX and Basel II. Life Insurance and Annuity General Insurance (Property and casualty) Domain Expertise Health Insurance Compliance Management "The Newgen BPM solution allows us to closely monitor time frames, while efficiently handling burgeoning growth in number and complexity of customer requests. This has been possible due to the systems close integration with all other insurance applications." Max New York Life
Core Focus Areas• End-to-end automation and centralization of various Insurance processes• Image-enablement and integration with legacy core Insurance systems• Output management system for policy generation and other correspondence• Facilitating collaboration across geographies to accelerate process execution time, while ensuring informed decision-making for processes such as Policy Issuance and Claims Management• Integration across multiple channels to ensure quick product delivery and rapid rollout of new financial products and services• Compliance with geography-specific regulatory requirementsOur Offerings IncludeNew Policy Issuance I Policy Owner Service I Claims Management I Lead Management & TrackingI Customer Query & Complaint ManagementOur Prestigious Customers IncludeMax New York Life, Norwich Union, Bajaj Allianz, ICICI Prudential, ICICI Lombard, Sahara LifeInsurance, Aviva Life Insurance, Ceylinco Life, LIC, Royal Sundaram Alliance General Insurance andLife Insurance Corporation (Lanka) Ltd."We needed a customized solution in a short period of time; nimbleness was key to ourrequirements. The Newgen team implemented the solution in a record time. Thedocuments are now scanned with lesser human intervention and fewer errors, and thesolution acts as the spine of all information that comes into the organization throughpolicy holders. With the Newgen solution, it now takes only about three days as comparedto an average of 15 days to process a new policy application or claim.” Sahara Life Insurance
Solutions For Business Process & Content Management BPO & Shared We enable business users to quickly model, customize and update enterprise processes. Control business processes. Newgen enables BPOs and SSCs to achieve Operational Excellence by enabling top-line growth, while constantly driving down the costs and improving the quality of operations. SLA Management Manufacturing Processes Compliance & Banking Processes Audit Management Domain Expertise Billing & Mortgage Processing Ticketing Operations Insurance Processes Credit Card Processing “As a result of using the Newgen BPM platform over the last four years across multiple client engagements, Wipro BPO is realizing significant benefits through improved process TATs, enhanced employee productivity and better SLAs to service our customers. Our association with Newgen has helped us realize our core value proposition of Standardization, Simplification and Optimization to increase customer value.” Wipro BPO
Ser vicesService Core Focus Areas • End-to-end automation & centralization of processes and real-time visibility & adherence to regulatory compliance for the processes, even when they span multiple geographies • Rapid process deployment and rollout, with a framework providing enough flexibility to quickly accommodate process changes without sacrificing service levels • Abstract processes from services and technology layers to enable enterprises to focus purely on changes to business processes without worrying about their effects on lower levels of implementation • Help realign, consolidate and streamline processes for Captive BPOs/SSCs Our Offerings Include Loans and Claims Processing I Transaction Processing I Billing and Ticketing Operations I Accounts Payable & Accounts Receivable I Mortgage Loan Processing I Revenue Accounting I Travel and Expense Processing I Credit Card Processing I Customer Query Resolution Our Prestigious Customers Include IBM Daksh, Dow Jones, WNS Global Services, UBS, Equinox, Patni BPO, Wipro BPO, EXL Services, iGate, Nipuna, Wividus, Unilever Indigo, Ranbaxy SSC, Phillips SSC, CoreBPO, Core3 Inc., iEnergizer and Techspan SSC “Newgens BPM solution integrates seamlessly with our SAP application for Purchase Order (PO) based Accounts Payable process. We have been able to bring real-time visibility into our business operations through the robust and scalable solution, which allows us to efficiently process thousands of transactions per day.” Ranbaxy SSC
Solutions For Business Process & Content Management We g o across We believe nothing should come in the way of good governance. Not even red tape. GOVERNMENT Newgen has successfully deployed Business Processes and Document Management solutions for Public Sector Units, Central/State Governments, Legal Departments/Judiciary, Police, Educational Institutions, Utilities, Company Registrars, Election Commissions, Administrative Reforms Departments, Finance/Audit Departments, Central Banks, Transportation, International Organizations and ICT at the Village Level. "A committee comprising of representatives from our IT, Materials Management, Finance and Marketing Departments evaluated several vendor offerings and chose Newgen…with over two hundred users currently using the system, it has transformed the way documents were managed at GSFC." Gujarat State Fertilizers & Chemicals Limited Our Prestigious Customers Include SEC Phillippines, Office of Ombudsman & Bureau of Customs Philippines, Board of Investment Thailand, Ministry of Water & Electricity Saudi Arabia, Royal Court Bahrain, Indira Gandhi Center for Atomic Research (IGCAR), GSFC Gujarat, Estate office Chandigarh, Indian Navy, Indian Army, Department of Personnel Grievances (India) , Comptroller & Auditor General of India, and WHO
VERTICALSVERTICALWe keep support structures streamlined forsmooth manufacturing operations. Think forward. MANUFACTURING Newgens BPM suite of products enables organizations to increase returns on existing investments in IT. Our solutions cater to a range of business processes in Product Engineering, Accounting and day-to-day process automation for the organization. Newgen has successfully deployed Business Processes and Document Management solutions for industry segments like Automotive Engineering, FMCG, Pharma, Chemicals, Plastics, Project Management Organizations, Cement & Steel and Food & Beverages. "We are successfully using OmniDocs from Newgen for managing our Document Workflow. It has enabled us to channel documents through predefined routes, instant document access to authorized persons, ease in maintaining document versions, besides other benefits. We are delighted and completely satisfied with Newgens solution." Group Sense Ltd., Hong Kong Our Prestigious Customers Include Praxair, GSL Hong Kong, Sony India, Johnson & Johnson, Honda Motors & Scooters India, Thai Steel Cable, Dell, Glaxo Smithkline, Asian Paints and Electrolux.
Solutions For Business Process & Content Management... VERTICALS Weve helped Telecom majors take the call towards higher productivity. Are you listening? TELECOM Newgen impacts more than 100 million telecom customers with its powerful Web-based Content Management, Business Process Management, Bill Management and Output Management solutions. Telecom service providers gain new agility in responding to changes in telecommunication practices to increase returns on existing investments in IT and enhance customer service. Newgen has successfully automated processes like Customer Acquisition, Fulfillment (Order Management & Provisioning), Operation Support Systems (OSS), Channel Appointment, Consolidated Electronic Bill Presentment, Distribution and Printing, etc. "Newgen has proved to be a revenue saver. It has also consistently delivered huge ROI by drastically reducing scanning, uploading and maintaining cost involved in acquiring and retaining customer information." Reliance Infocomm. Our Prestigious Customers Include Reliance Infocomm ,Hutch India & Thailand, Airtel, Idea Cellular, Tata Teleservices, ETISALAT UAE and CELTEL Congo.
Case StudiesA Government Agency in Philippines Ensures Speedy Justice for its Citizens UsingNewgen Solution.The government agency was inundated by the rising volume of documents related tocases/complaints filed by general public. Newgen BPM solution was used to automate the CaseManagement System. The solution enabled the government agency to expedite the redressal ofpublic grievances, deliver speedy justice, monitor employees’ performance and cut down on itsdocument management and maintenance costs.A Leading Paint Manufacturing Company in Asia Witnesses Improved Productivity andBetter Information Integrity.The company was overwhelmed with a large number of paper-based manuals used at its variousplant locations and departments. With Newgen solution in place, manuals are hosted at a centralserver, which provides rights-based and password-protected access to manuals. Changes/updationsto manuals are well synchronized and immediately propagated to everyone. Using the solution,other information flows like Customer Complaint Handling and Vendor Approvals have also beenimplemented.A Premier Telecom Operator Discovers Benefits of Report Management Solution,including Regulatory Compliance.The Indian Telecom operator, amidst the booming Telecom market, was struggling to effectivelymanage forms, bills and reports. It implemented Newgen’s DMS and Reports Management System,which helped streamline the entire process. Using the solution, the customer information can bequickly fetched and viewed online, and customer query/request instantly processed. The solutionalso resulted in reduced costs, resource optimization, improved auditing and better regulatorycompliance.Our prestigious clients across verticalsKenya Airways, Kuoni Travels, V.Ships, Indian Oil Corporation ,Oil and Natural Gas CorporationLimited ,Eastern Naval Command , HQ - Integrated Defence Staff (IDS), Air Force Officers Personnel- HQ Air Force and Thai Army, Thailand
Solutions For Business Process & Content ManagementOPD Offshore Product Development m n Our offshore product development expertise ensures global corporations operate at their optimum with minimum costs. Cover your risks. Offshore Product Development We work with clients to deliver high-quality products while maximizing ROI, minimizing time-to- market and making schedules predictable at manageable risks. In addition, we offer the assurance of mature Software Engineering processes. Our processes comply with CMM Level 4 and ISO 27001 standards and incorporate our experience and best practices evolved over the last 15 years, while working with some of the most demanding global corporations. Newgen Software excels in providing end-to-end outsourcing services for development of enterprise and packaged software products. We have been developing products for Fortune 500 corporations in USA and Japan. In short, we have been pioneers in offshore product services development. Core Focus Areas • Offshore Development Center • Joint Product Development • Team Augmentation
Our OPD Focus Complements Our Delivery Strengths YOUR NEEDS OUR OFFERINGS ROI CommitmentTime-to-Market Collaboration OPD Predictability ExpertiseRisk Management Aligned Team VALUED RELATIONSHIPS Offshore Product Development (OPD) for: • MFP Manufacturers • Independent Software Vendors • Others Building World Class Products Features include: • Hardware & Platform Independence • Multi-Platform & Multi-Technology Support • Support for Internationalization • Robustness & Scalability • Interoperability • Maintainability