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The world's largest Document Management deployment


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The world's largest Document Management deployment

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The world's largest Document Management deployment

  1. 1. Case Study INSURANCE SOLUTIONSN FOR R B U S I N E S SPROCESS S && CONTENTM MANAGEMENT ANAGEMENT The worlds largest Document Management deployment For a Leading Life Insurance Company in India Overview The client is a leading insurance player with more than 250 million customers in Pan India. They are in presence for more than 50 years. The client received a series of awards for serving better products and services to CONTENT their customers. The Challenge Under the Growth strategy, the client is required to enhance the operationKey Solution capacity and productivity to support the major volumetric access to the! Archival of more than office records (Policy files or docket, Agents files, and Administrative files) and to excel in customer service by providing any branch Policy250 million policy dockets servicing hence increasing market competitiveness.with 7 billion documents! Automation across The key challenges face by the clients were: S O L U T I O S F O BUSINESS P R O C E Smore than 2000 ! Enabling the concept of Anywhere Anytime services through electronicbranches,100 divisional files made available across the branches of Pan Indiaoffices ,7 zonal offices ! Building a Strong Image Repository from the current Paper based fileand a corporate office systems & integrates the same with the available Legacy systems ! Reducing the record storage space required housing the Customers files! Distributed document and other administrative filesmanagement for 100 ! Eliminating the need to refer to or to move paper files for normal workzonal offices processes! Digitization & Life ! Making documents and files available to multiple users simultaneouslyCycle Management of all ! Storing and routing documents electronically and eliminating paper filedepartmental documents management tasks ! Partially/fully Centralizing the Customer File Record Management ! Automating the flow of DAK (External Correspondence documents) across the organization departments, zonal offices & divisional offices ! Meeting inter as well as intra departmental workflow needs ! Digitizing and archiving the departmental administrative files in a highly secured environments. Newgen Solution Newgen proposed a solution comprising its Enterprise Content Management suite (ECM) solution – OmniDocs to address business need of the client for creating, capturing, managing, delivering, and archiving large volumes of documents and content across all offices. The solution provides anywhere, anytime access to policy documents throughout the country for existing customer base of 250 million. The solution is expected to effectively manage the customer data through all the stages of Information Life cycle Management (ILM), from creation/recording to
  2. 2. Case Study INSURANCE CONTENT MANAGEMENT SOLUTIONS SFORR BUSINESSS PROCESS & C O N T E N T M A N A G E M E N T storage to retrieval and distribution to finally disposing off. Additionally, EDMS has helped corporation to digitize their departmental files and critical departmental workflows for more than 25 departments across Central Office and 100 divisional offices. Key Highlights of the Solution & Services: ! Archival of more than 250 million policy dockets with 7 billion documents ! Integration with core application to provide unified access ! Semi Centralized Architecture with fully functional Servers at each branch centralizing at Divisional level. Any new additional/update at branch level gets automatically synchronized at divisional level ! Unified Search service among over 2000 Repositories for Anytime Anywhere Access ! Record Management System at Divisional Office for ManagingKey Challenges Warehouse! Enabling the concept of ! Automatic electronic transfer of Policies & images over network fromAnywhere Anytime services one branch to anotherthrough electronic files made ! Digitization & Life Cycle Management of All departmental documentsavailable across the branches of ! Automation of departmental workflows for approval &Pan India Correspondences S OLUTION F O B USINES P ROCESS! Building a Strong Image ! Scanning Services at 18 locations ! Upload service of docket image and associated data to all branches &Repository from the current divisional officesPaper based file systems &integrates the same with the The Benefitsavailable Legacy systems The solution is expected to provide the following benefits to the client:! Reducing the record storage ! Instant Document Accessspace required housing the ! Enhanced Customer Service due to reduced time lags to access policyCustomers files and other docketadministrative files ! Secure long-lasting archive & improved the policy record management ! Reduced the record storage space required to house the Policy Dockets at the Branch Offices ! Documents access to multiple users simultaneously ! Minimal risk exposure ! Anytime/Anywhere processing ! Increased Productivity ! Better Control of internal workflow ! Reduced operational cost due to efficient management of administrative & divisional offices About Newgen Newgen Software Technologies Limited is the market leader in Business Process Management (BPM) and Enterprise Content Management (ECM), with a global footprint of over 850 installations in about 45 countries. More than 100 of these implementations are large, mission- critical solutions deployed at the worlds leading BFSI, BPO and Fortune Global 500 companies.
  3. 3. Case Study INSURANCE CONTENT MANAGEMENT SOLUTIONS SFORR BUSINESSS PROCESS & C O N T E N T M A N A G E M E N T Newgen Software has been positioned in the Magic Quadrant for Enterprise Content Management (ECM), 2009. The company has been recognized by distinguished analyst firms like Frost and Sullivan as a Hot Company to Watch for in their global ECM Market report, 2009 and by IDC in its exclusive report “Newgen Software: Global Leader in Business Process Management and Document Management Solutions”. Newgen has won prestigious awards such as CNBC-TV18 - “Emerging India Award 2008”. With HSBC and SAP investment, Newgen is one of the rare product companies to have the backing of both leading financial and technology companies of the world. Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMI Level3.Key Benefits! Instant Document Access! Enhanced Customer Service dueto reduced time lags to accesspolicy docket! Secure long-lasting archive & S OLUTION F O B USINES P ROCESSimproved the policy recordmanagement! Reduced the record storagespace required to house thePolicy Dockets at the BranchOffices! Documents access to multipleusers simultaneously Newgen prestigious clients include HSBC Bank, Deutsche Bank, Hua Nan Bank, ABN Amro Bank, ICICI Bank, IDBI Bank, State Bank of India, ING Vysya Bank, CitiFinancial, RAK Bank, Bank of Tanzania, Max New York Life, Bajaj Allianz., Unilever, Philips, GE Countrywide, EXL, Satyam Nipuna, iGATE, Core 3, Ranbaxy, GSL, Kenyan Airways and SEC Phillipines. Corporate Office US UAE Newgen Software Technologies Ltd. Newgen Software Inc. Newgen Software Technologies Ltd. A-6, Satsang Vihar Marg, 1364 Beverly Road, Suite 300 YI 46, PO Box 120586 Qutab Institutional Area, McLean, VA 22101 Sharjah Airport International Free Zone New Delhi - 110 067 INDIA Tel: +1-703-749-2855 Sharjah, United Arab Emirates (UAE) Tel: +91-11-4077 0100, 2696 3571 Email: Email: Fax: +91-11-2685 6936 Email: UK Newgen Software Technologies Ltd. 68 Lombard Street, London EC3V, 9LJ Tel: +44-207-868 1736CS-EDMS Mobile: +44-78154 96669 Email: