Overview of Premiere Global Services

1. We simplify
business processes
with communication
technologies

2. We are the world’s leading provider of communication
technologies for business process improvement
Communication is the key to successful and healthy business relationships. As the economy
globalises and business becomes more international, the need for simple and effective
communication processes between customers, colleagues and partners becomes more critical.
Premiere Global Services Inc. helps over 50,000 companies around the
world, including 75% of the FTSE 100, 90% of the Fortune 500 and
26 of the DAX 30 become more competitive by helping these
companies improve their business processes through the
automation of their communication technologies.
How can Premiere Global Services
help your organisation?

3. 02 Company Premiere Global Services
Company
Premiere Global Services – Your Partner for
Business Communication Solutions
Premiere Global Services is an international provider of applied communication
technologies-based solutions. Premiere Global Services uses automated and on-
demand software services to help companies to simplify and accelerate their business
communication processes, which leads to greater efficiency and a more unified approach
to communication.
Established in 1985, Premiere Global Services started as a NASDAQ-quoted company
in the USA. Premiere Global Services joined the NYSE (New York Stock Exchange) in
January 2005 and was Sarbanes-Oxley (SOX) certified, an important milestone. Bringing
together a diverse array of communication technologies - including voice, SMS, email
and conferencing – on one unified platform, PGiSMCOS (Premiere
Global’s Communications Operating System), Premiere Global
Services is now the biggest global provider of SaaS-based
(SoftwareasaService)communication andcollaboration
solutions. PGiCOS is the centrepiece for controlling,
administering and activating communication-
centric business processes via one of the
biggest, privately held global networks.
PGiCOS processed over 10.7
billion communication
units in 2009.

4. “Our goal is to help
companies be successful.”
John Stone
Executive Vice President Europe

5. 04 Consulting Premiere Global Services
Consulting
Professional Consulting with
Individual Solutions
With its headquarters in Atlanta (USA) and offices in 24
countries globally, Premiere Global Services is also a specialist
and consultant for Business Process Optimisation (BPO).
Cycle of Business Processes
01. Innovation
07. Collection
PGiCOS
02. Development
06. Billing
03. Marketing
05. Service
04. Sales
Expert Premiere Global Services consultants focus on identifying, analysing, defining and implementing the right
solutions for a whole range of communication challenges in order to optimise clients’ business communication
processes. Premiere Global Services has helped thousands of companies identify previously undiscovered value and
profit potential by enabling organisations to strengthen their market position, increase their product sales, improve
their customer service and enhance internal communications and employee motivation. For example, one of the
biggest sources of profit potential in a company is in replacing its manual and paper-based business processes with
automated e-based solutions. These are processes that appear again and again in the areas of: lifecycle management,
customer relationship management (CRM), HR management, financial management and internal communications.

6. 05 Consulting Premiere Global Services
Some examples of Premiere Global Services solutions in action:
Wholesale and distribution
The accounting departments of companies with high billing traffic face a major challenge every day. Premiere Global’s
eBilling and eInvoicing solution automates billing and bill delivery. A company will therefore not only save up to
three quarters of its processing, paper and postage costs, it will also make a valuable contribution to protecting the
environment.
Financial management
Payment and trade confirmations, account statements, investor information and accounting-related documents
are constantly being sent out by financial and insurance companies. Using PGiCOS, traditional paper deliveries are
replaced by digital document solutions. Automating these processes not only saves costs and time, it also improves
customer satisfaction.
Investor relations
Stricter compliance guidelines demand transparent communication processes, particularly in the investor relations
area. Premiere Global Services ensures organisations meet these requirements by providing conferencing solutions
which offer the ability to simplify scheduling as well as record and provide meeting content. The secure archiving
and easy administration of multimedia communication creates long-term transparency for all groups with vested
interests.
Accounting
Financial collection procedures can be inefficient and expensive and most basic paper-based reminder
communications are ineffective. With the digitalisation of the reminder via a voice message, Premiere Global Services
helps companies to reduce process costs by approximately two thirds and to accelerate the receipt of outstanding
payments by, on average, three days.
HR management
The training and management of employees in remote locations poses a growing challenge for many companies.
Premiere Global’s conferencing solutions help HR and training departments to replace business trips for training
purposes with cost-efficient and user-friendly online training and at the same time limit the impact on the
environment.

7. “Individual tailoring of
processes to the requirements
of those involved and their
individual objectives makes every
project unique. However, in all
cases we guarantee optimised
business performance.”
John Stone
Executive Vice President Europe

9. 08 SaaS Premiere Global Services
SaaS - Software as a Service
PGiCOS
Without the need to house expensive software or IT infrastructure,
a Company can access the PGiCOS and all its associated
technology through the internet 24/7, in order to plan,
initiate and analyse its total communication activities
- from planning its next investor relations event
to improving its accounts receivable process.
PGiCOS brings together the various modalities
of email, fax, text messaging, voice, audio and
web conferencing into customer-tailored,
communications solutions to streamline
a whole host of Companies’ daily business
processes. PGiCOS is easy to access and
allows global companies with dispersed
offices to control activities centrally –
bringing standardisation and cost savings.
Global performance
The benefits of Premiere Global’s SaaS model are
significant. Clients need carry no costs for setting
up IT infrastructure, for maintaining it or keeping it
upgraded and up-to-date – but still benefit from a system
built on the very latest technology. Premiere Global Services has 20
redundant, high-performance UNIX (SUN Solaris) data centres distributed around the
world at strategically important business locations to guarantee high throughput volumes
of emails, faxes, text messages and voice messages. In the conferencing area, Premiere
Global Services provides the most tightly-knit network of dial-in nodes worldwide, so as
to guarantee optimum availability and local billing for its customers.

10. 09 SaaS Premiere Global Services
Converting opportunities
into successes
Communication is a critical aspect of all
businesses today. It is important to know if and
when messages are going to arrive, if and how
they will be consumed, what content will capture
interest, and ideally, what value the recipient
will receive from the message. PGiCOS provides a
comprehensive reporting structure for this purpose.
This defines the type, channel and time of the delivery, as
well as confirmation of receipt and click through behaviour.
The recipients can also react to notifications via feedback channels.
For example, as part of Premiere Global’s Web Conferencing service, live
voting can be requested or open commentaries can be specifically edited for
a particular person. This control tool is designed to help companies collect
information about their communication partners and use this to target specific
groups with tailored messages. In the e-mail newsletter area it is possible to
send individual product offers to customer groups who have already
demonstrated their interest in the past by visiting the associated product links.
Premiere Global Services has an advanced billing system and provides a number
of pricing options, such as subscription and license pricing, that are simple to
understand and tailored to customers across all levels of usage, offering them
a more predictable spend with us. These payment options enable small and
medium-sized enterprises to work with tools that were previously only perhaps
accessible for larger organisations.

11. Premiere Global Services
Communications Operating System (PGiSMCOS)
ENTERPRISE COMMUNICATION SOLUTIONS & CONSTITUENTS
USER TECHNOLOGIES APPLICATIONS
Conferencing & Collaboration
Sales meetings, Customers
PGi
investor relations, Prospects
Portal
continuing education Employees
Partners
Document Solutions ...
Desktop Fax, Financial
Handheld
statements, insurance
Device
claims, mobile printing
Notifications & Reminders
Travel confirmations,
Custom
Speech
Interface appointment reminders,
collections notices
eMarketing
Strategic
Special offers,
Partner
loyalty programs,
Interface
upsell campaigns
GLOBALLY-DISPERSED
SERVER FARMS

12. Premiere Global Services
provides reliable solutions
that enable you to be there for
those important moments.

14. 13 References Premiere Global Services
For further information please
contact us. You’ll be in good company.
The Carphone Warehouse
“Not only has Collections Accelerator resulted in a more cost effective, realtime
collections process, but it has also given us the visibility of the customer
landscape we need to manage our campaigns and deliver the greatest return
for the business.”
Simon Rawlings Head of Collections
Ingram Micro
“As a result of the eBilling solution provided by Premiere Global Services we were
able to reduce our current process costs by over 95% per month and at the same
time, increase customer satisfaction.”
Armin Bergbauer Chief Information Officer
Cadbury Schweppes
“We have found that productivity levels within our team have increased as
we are able to minimise the time spent organising conference calls. Premiere
Global Services also gives us the comfort, personal touch and assurance that
nothing will go wrong.”
Deborah Holmes Investor Relations Executive
Regus UK Ltd
“Premiere Global Services have been proactive and innovative in driving their
industry-leading solutions into our client base.Through effective collaboration,
Premiere Global Services and Regus have firmly established Audio and Web
Conferencing as a key revenue stream and our relationship continues to go
from strength to strength.”
Melissa Cooper Purchasing Director
Apollo Optik Holding GmbH & Co. KG
“By implementing Premiere Globals’s Notifications and Reminders
solution we have been able to increase communication response times
considerably, improve customer satisfaction, as well as reduce mailing and
telecommunications costs by around 90%. Moreover, further to implementing
the service, the number of uncollected spectacles has also decreased.”
Erich Ehbauer IT Director
group
Daimler AG
“Through automating the delivery of press related information by email, we have
been able to achieve significant cost savings, as our mailing costs have fallen.
By eliminating the need for external agency support and managing our PR
distribution lists internally we have been able to reduce our costs by around 50%.”
Ronald Englisch Manager Press Services, Corporate Communications

15. Denmark Norway
Premiere Global Services APS Premiere Global Services AS
Sturlasgade 12G Sandakerveien 118
2300 København S PO Box 4663
Tel: +45 78 78 78 78 Nydalen, 0403 Oslo
www.premiereglobal.dk Tel: +47 21 02 03 04
www.premiereglobal.no
Finland
Premiere Global Services OY Spain
Innopoli 2 Premiere Global Services
Tekniikantie 14, 02150 Espoo Plaza Manuel Gómez Moreno 2, 5º
Tel: +358 (0) 92517 4530 28020 Madrid
www.premiereglobal.fi Tel: + 34 (0) 91 7021600
www.premiereglobal.es
France
Premiere Global Services Sweden
151 Bis, rue Saint-Honoré Premiere Global Services AB
75001 PARIS Vegagatan 14
Tel: +33(0) 1 43 16 40 00 113 29 Stockholm
Tel: +33(0) 1 56 69 81 50 Tel: +46 8 54 59 11 70
www.premiereglobal.fr www.premiereglobal.se
Germany - Frankfurt Switzerland
Premiere Global Services Premiere Global Services
60314 Frankfurt am Main Wagistrasse 21
Tel: +49 (0)69 506 037 600 8952 Schlieren/Zürich
www.premiereglobal.de Tel: +41 (0)44 755 44 88
www.premiereglobal.ch
Germany - Munich
Premiere Global Services GmbH United Kingdom - London
Inselkammerstr. 8 Premiere Global Services
82008 Unterhaching London Region
Tel: +49 (0)89 666 77 0 17 Godliman Street, London, EC4V 5BD
www.premiereglobal.de Tel: +44 (0) 207 890 7000
www.premiereglobal.co.uk
Ireland
Premiere Global Services, Inc. United Kingdom - Bracknell
(EMEA Headquarters) Premiere Global Services
Unit E Southern England, Midlands & Wales Region
West Cork Technology Park Abbey House, Grenville Place
Clonakilty, County Cork Bracknell, Berkshire RG12 1BP
Tel: +353 (0) 233 2000 Tel: +44 (0) 1344 66 73 83
www.premiereglobal.ie www.premiereglobal.co.uk
Italy United Kingdom - Glasgow
Premiere Global Services Premiere Global Services
Via Marina 6 Northern England & Scotland Region
20121 Milano 126 West Regent Street, Glasgow, G2 2BH
Tel: + 39 02 773381 Tel: +44 (0) 141 222 5950
www.premiereglobal.it www.premiereglobal.co.uk