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Technology Services Coordinator Position Description


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  • 1. Technology Services Coordinator Position Description Under the direction of the Executive Director, the Technology Services Coordinator serves as the library's primary representative for the administration of public access and staff computers, the Integrated Library System, internal staff communication and scheduling electronic accounts, the Library’s website, and telecommunications networking hardware, software and maintenance. This position is responsible for planning, organizing, implementing, and evaluating all aspects of the Library’s technology plan. This position is part of the Mifflin County Library’s management team and a non-supervisory* capacity. Customer Service and Community Relations  Assist at customer service desks at the Library’s facilities as needed  Provide patrons with one-on-one Kindle, Nook, or iPad assistance and train staff in these technologies  Devise strategies for informing County residents of the myriad technology resources and services that are available at the Library  Participates in community outreach events as needed Resources  Knowledge of library automation, particularly The Library Corporation integrated library system  Recommends, selects, orders, installs and maintains public access and staff computers and software  Recommends the purchase, utilization, and maintenance of technology to deliver, monitor and enhance library services  Proactively maintains and updates all aspects of the Library’s Google account and ensures that staff is informed of changes Web Page  Responsible for the design, update and maintenance of the Library’s webpage  Has knowledge and awareness of new products, services, software, and trends in web site design  Proactively researches and gains working knowledge of next generation trends in the delivery of information via the Internet Social Media  Maintains the Library’s Twitter account and may provide content for our YouTube, Facebook and Pinterest accounts to actively promote Library services, programs, and resources  Seeks out cutting edge social media tools to enhance the Library throughout the County  recommends, implements and evaluates new strategies to reach the ‘womb to tomb’ residents of Mifflin County thorough technology Reports Management  Identify potential grant opportunities for technology monies  Seeks out technology vendors to do comparative shopping to ensure that the Library receives the best possible price for technology purchases  Assists the Executive Director, Administrative Assistant, and the Library’s outside E-rate consultant with the preparation for and reporting of the E-rate program
  • 2.  Prepares statistical and narrative reports for the Board and Executive Director when asked Professional Growth and Development  Consults and confers with other libraries and professionals as needed  Attends conferences, workshops, webinars and trainings to update skills, network and learn about new trends, issues, products and best practices  Paid membership to Pennsylvania Library Association Other duties as assigned May include, but are not limited to:  Catalog new books as needed in the absence of the Cataloging and Collection Development Librarian  Order new/hot title fiction for the adult collection Minimum qualifications  High School diploma or GED  Knowledge of computer software, hardware and repair  Valid driver’s license and reliable transportation  Exemplary oral and written communication skills  Must be able to lift/push 20 pounds  Must pass criminal background and child abuse history clearance checks Preferred Skills  Previous public library experience  Telecommunications and network design  Website development *Non-supervisory, in this case, means the person in this position cannot hire or terminate employees. Approved: March 25, 2014 Bargaining Unit Representatives March 28, 2014 Board Personnel Committee Reviewed: _____________________________ ___________ Marsha Shilling Date _____________________________ ___________ Molly Kinney Date