1. Continued…
ANDREW CARL DAVIS-KNAPP
adavisknapp@gmail.com  https://www.linkedin.com/in/adavisknapp 330-883-5267  Hubbard, OH 44425
Dedicated, highly effective professional with extensive expertise in telecommunications and library sciences. Capable
of implementing technology solutions and improving services to increase attention to organization. Strong track record
of providing top quality education and mentoring to staff and public as well as increasing satisfaction through excellent
service. Ability to lead teams and take charge of diverse responsibilities to meet and exceed organizational objectives.
Areas of Expertise include:
 Public Relations  Circulation Enhancement  Show Production
 System Implementation  Automated Library Systems  Team Leadership
 Service Growth  Recordkeeping  Communication Facilitation
PROFESSIONAL EXPERIENCE
ALORICA  2015 – 2016
CUSTOMER CARE ADVOCATE
Managed member mail order prescriptions and benefits including renewals, new orders, and providing education on
ways to save money or better access service. Coordinate with doctor’s offices and pharmacies regarding
authorizations, rejections, and verifications of correct dosages.
KEY ACCOMPLISHMENTS:
 Collaborated with stakeholders to ensure that member prescriptions were received, correct order mistakes, and
track down lost or misplaced packages.
 Identified and communicated alternative options to doctors, pharmacists, and members backed on plan benefits
available on current policy, increasing satisfaction all around.
GRAND VALLEY PUBLIC LIBRARY  2007 – 2015
DIRECTOR
Guided operations and improvement initiatives for library, not only directing efforts locally but serving on state library
committees and projects to grow services for small-sized independent library.
KEY ACCOMPLISHMENTS:
 Implemented registration/printing management system, wireless access and printing for laptops/mobile device,
and 16 camera indoor/outdoor security monitoring system.
 Increased circulation, developed Young Adult collection, and improved homebound service by 96%.
 Contracted service with local high school, offering automation, delivery, e-content and media, consortium services,
and staff member for one day weekly which provided high school with library services to replace lost ones.
 Migrated from Horizon automation system to Serving Every Ohioan (SEO) Consortium on SyrsiDynix automation
system which increase 1 library system to 89 library systems at 201 physical locations across 46 Ohio counties.
 Spearheaded Georgia Pines Evergreen project which sought to research possible SEO implementation, resulting
in greater understanding of library system.
 Secured “Guiding Ohio On Line” grant which allowed Guiding Ohio members to oversee and offer technology
classes and individual instruction to community.
 Trustee for North Eastern Ohio Regional Library System who oversaw numerous projects designed to grow and
expand library services.

2. ANDREW CARL DAVIS-KNAPP
Page Two
KINSMAN FREE PUBLIC LIBRARY  1999 - 2007
TECHNOLOGY ADMINISTRATOR
Oversaw library network as well as circulation, automation, and phone systems. Designed and maintained computers
and associated software for library.
KEY ACCOMPLISHMENTS:
 Implemented library’s first wireless, multi-floor network along with five desktop computer center lab provided by
grant from Bill and Melinda Gates Foundation.
 Led weekly instructional classes for library staff and public on how to use crucial software solutions, library
databases, automation system, and related topics.
Additional positions include Producer/Weekend DJ for WICT 95.1 FM CAT Country which included producing Carolynn
Ross “On the Road” radio show from 7 pm to Midnight, Monday through Friday and acting as on air talent for first
two hours, Clerk II & III for Warren Trumbull County Public Library, and Page/Part-Time Clerk for WTCPL – Brookfield
Branch Public Library going back to 1991.
EDUCATION & TRAINING
Bachelor of Arts in Telecommunications
YOUNGSTOWN STATE UNIVERSITY | Youngstown, OH
Technical Skills
WorldCat
Cash registers
Email software
Microsoft Word
Library software
Barcode scanners
Laptop computers
Database software
SirsiDynix Symphony
Web browser software
Microsoft Office software
Internet browser software
WebClarity Software BookWhere
Online Computer Library Center OCLC
Web page creation and editing software
Data base user interface and query software
Digital video disk players or recorders