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            Influence without Authority

                      Getting results through
                      trust, planning, & respect



                      McGurer and Associates Inc.
                      Executive Coaching • Educational Consulting
                      “Where experience makes the difference”

                      Website: www.mcgurer.com
G.P.S.™
Goal Producing Strategy


What I will Learn   What I will do                    What are the
                     with what I                  business results I will
                        learn                        be impacting?




                    Influence Without Authority
The Influential Differential


  Not So
Influential
                    Δ                         Highly
                                            Influential



                    ?
  People                                      People




              Influence Without Authority
Δ = C.I.T.
• Choice
• Intentionality
• Trust




                   Influence Without Authority
Growing Influence
                  Trust                                 Nemawashi

                                                        Incremental
                            Insightfulness
                                                          Approach
Power Inventory
                           Structural Holes
                                                         Reciprocal
Network Hub                                             Concessions
                                Follow a
                                Process
                                                        Inoculation


              I-Style                                    Positive
                                                        Persuasion




           C.I.T.         Influence Without Authority
I-Style
Increasing:
• Trust
• Credibility
• Others’ Perception of
   your Value


                                                  Increases your
                                                 level of influence



                   Influence Without Authority
Case Study: Justin Steps Up
 Requirements                       Justin’s Attributes

   Sort reams                              Attention to
   of data                                    detail


   Coordinate                            Leadership &
  w/Inspectors                           organizational
     & mgt                                   skills


                                               Energy &
   Long hours
                                                Interest

                 Influence Without Authority
Activity: House of Cards
• Each team must build a “House.”
  –   You will have 10 minutes
  –   Houses should be able to withstand slight breezes
      or table movement
• Use only the cards and tape provided
• Teammates can speak ONLY to the Leader--
  not to each other




                   Influence Without Authority
IWA Process Model




          Influence Without Authority
Sample Influence Map

                                           Phil

    Dave            Jeff
           Stru
               ctur
                      al h
                             ole

    Tim                                    Todd
             Influence Without Authority
Common Situation
                                      The
                                  “meetings”
                                   after The
                                   Meeting




You leading   You
The Meeting
                                               You meeting
                                                with each
                                                 person
              Influence Without Authority
Nemawashi




  You
meeting
with key
people
                                             You after The
               The Meeting                     Meeting


               Influence Without Authority
Timing: Put Time on Your Side
Especially for “bad news” sooner is always better.
(Don’t cry wolf but don’t wait until the last minute either.)
•    Build a case of evidence-even if it’s preliminary
•    Allow time for people to “catch up” to you:
        1.   Shoot at it
        2.   Explore it
        3.   Contribute to it
        4.   Accept it
•    Allow time for incremental steps to be taken toward a
     solution



                          Influence Without Authority
Fairness
• Go beyond the logical perspective
   –   Offer reasons
   –   Explain how a conclusion was reached
   –   Communicate why an option is fair
• Give others a voice and involve them in the process
   –   If people feel they are heard and that the process is fair, they
       are happier with the outcome
   –   If you are perceived as being fair and open, people are more
       receptive to you
   –   Behavior change often drives attitude change




                         Influence Without Authority
Walk like the Ducks
Personality                           How to Respond
1. Forceful                           1. Speak with conviction
2. Brusque                            2. Be brief
3. Down to Earth                      3. Use practical examples
4. Concerned                          4. Provide reassurance, not
5. Perfectionist                         problems
6. Charming                           5. Show how loose ends are tied
                                         up
7. Sensitive/insecure
                                      6. Enjoy their chit-chat
                                      7. Don’t draw attention to their
                                         shortcomings. Provide data on
                                         the right way to go.




                        Influence Without Authority
H.O.C. Aggregate Feedback
During the activity, I felt this person was most
focused on:
                    Perception of Focus

          0%
      18%

                                                    82%

  Achieving his/her personal objectives

  Keeping his/her personal objectives hidden from the team
  and/or the leader
  Achieving the team's goal of building the house
                      Influence Without Authority
H.O.C. Aggregate Feedback
•   Trustworthy                                   8.9
                                 10
    How much did you trust                                 7.8
    this person during the         8
    activity?                      6
•   Trusting                       4
    How much do you feel
                                   2
    this person trusted you
    during the activity?           0
                                          Trustworthy   Trusting




                        Influence Without Authority
www.mcgurer.com




                  McGurer and Associates Inc.
                  Executive Coaching • Educational Consulting
Pick to Click for further reading
                  “Where experience makes the difference”

                  Website: www.mcgurer.com

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Influence without Authority

  • 1. Sample Set for illustration purposes only. Influence without Authority Getting results through trust, planning, & respect McGurer and Associates Inc. Executive Coaching • Educational Consulting “Where experience makes the difference” Website: www.mcgurer.com
  • 2. G.P.S.™ Goal Producing Strategy What I will Learn What I will do What are the with what I business results I will learn be impacting? Influence Without Authority
  • 3. The Influential Differential Not So Influential Δ Highly Influential ? People People Influence Without Authority
  • 4. Δ = C.I.T. • Choice • Intentionality • Trust Influence Without Authority
  • 5. Growing Influence Trust Nemawashi Incremental Insightfulness Approach Power Inventory Structural Holes Reciprocal Network Hub Concessions Follow a Process Inoculation I-Style Positive Persuasion C.I.T. Influence Without Authority
  • 6. I-Style Increasing: • Trust • Credibility • Others’ Perception of your Value Increases your level of influence Influence Without Authority
  • 7. Case Study: Justin Steps Up Requirements Justin’s Attributes Sort reams Attention to of data detail Coordinate Leadership & w/Inspectors organizational & mgt skills Energy & Long hours Interest Influence Without Authority
  • 8. Activity: House of Cards • Each team must build a “House.” – You will have 10 minutes – Houses should be able to withstand slight breezes or table movement • Use only the cards and tape provided • Teammates can speak ONLY to the Leader-- not to each other Influence Without Authority
  • 9. IWA Process Model Influence Without Authority
  • 10. Sample Influence Map Phil Dave Jeff Stru ctur al h ole Tim Todd Influence Without Authority
  • 11. Common Situation The “meetings” after The Meeting You leading You The Meeting You meeting with each person Influence Without Authority
  • 12. Nemawashi You meeting with key people You after The The Meeting Meeting Influence Without Authority
  • 13. Timing: Put Time on Your Side Especially for “bad news” sooner is always better. (Don’t cry wolf but don’t wait until the last minute either.) • Build a case of evidence-even if it’s preliminary • Allow time for people to “catch up” to you: 1. Shoot at it 2. Explore it 3. Contribute to it 4. Accept it • Allow time for incremental steps to be taken toward a solution Influence Without Authority
  • 14. Fairness • Go beyond the logical perspective – Offer reasons – Explain how a conclusion was reached – Communicate why an option is fair • Give others a voice and involve them in the process – If people feel they are heard and that the process is fair, they are happier with the outcome – If you are perceived as being fair and open, people are more receptive to you – Behavior change often drives attitude change Influence Without Authority
  • 15. Walk like the Ducks Personality How to Respond 1. Forceful 1. Speak with conviction 2. Brusque 2. Be brief 3. Down to Earth 3. Use practical examples 4. Concerned 4. Provide reassurance, not 5. Perfectionist problems 6. Charming 5. Show how loose ends are tied up 7. Sensitive/insecure 6. Enjoy their chit-chat 7. Don’t draw attention to their shortcomings. Provide data on the right way to go. Influence Without Authority
  • 16. H.O.C. Aggregate Feedback During the activity, I felt this person was most focused on: Perception of Focus 0% 18% 82% Achieving his/her personal objectives Keeping his/her personal objectives hidden from the team and/or the leader Achieving the team's goal of building the house Influence Without Authority
  • 17. H.O.C. Aggregate Feedback • Trustworthy 8.9 10 How much did you trust 7.8 this person during the 8 activity? 6 • Trusting 4 How much do you feel 2 this person trusted you during the activity? 0 Trustworthy Trusting Influence Without Authority
  • 18. www.mcgurer.com McGurer and Associates Inc. Executive Coaching • Educational Consulting Pick to Click for further reading “Where experience makes the difference” Website: www.mcgurer.com