The document discusses achieving excellence in electrical maintenance through a comprehensive approach. It outlines several key aspects: conducting independent periodic inspections to prevent issues like superficial inspections or poor workmanship; scheduling work efficiently using inspection reports and rates; properly assessing contractors; keeping detailed records in a secure online workspace; and performing post-inspections and quality assurance checks of completed work. Case studies provide examples of assisting social landlords and housing associations with implementing this approach.

2. Service Excellence – Our Approach Achieving an ‘Excellent’ approach to electrical maintenance is what you, your tenants and the Audit Commission want to see! With the new (TSA) Regulatory regime requiring social landlord to certify that they comply with all health and safety related statutory obligations as part of the ‘Home’ standard – there’s never been a better time to make sure your getting it right. Demonstrating value for money in the present economic climate is vital. The days of allowing electrical contractors to test properties and scope out their ‘own’ remedial works un-challenged are over. A more robust, holistic approach is required. Pennington Choices ‘Service Excellence’ delivers this ! Post works Inspection, QA & Tenant Satisfaction Record keeping Contractor Assessment Work Scheduling Independent Periodic Inspection ‘ Excellent’ Electrical Maintenance