This document summarizes the services provided by M.C. Dean's Service and National Accounts Group, including electrical upgrades, lighting retrofits, generator installations, and ongoing maintenance services. It outlines M.C. Dean's commitment to safety, quality, training and providing an ultimate customer experience. Notable clients are listed, such as American University, CBRE, CenturyLink, Home Depot, Lowes, SunTrust Banks, Walmart and Target.

1. Service & National
Accounts Group
„„ Switchgear Upgrades & Replacements
„„ Lighting Retrofits (LED, T-5, Induction, etc…)
„„ Generator & UPS Installations or Replacements
„„ Roll-Out Projects
„„ Small Project Work & Tenant Fit-out
„„ Small Design-Build Projects
www.mcdean.com | 800-7-MCDEAN
PROVIDING THE ULTIMATE CUSTOMER EXPERIENCE
„„ Electrical, Data, CCTV, & Access
Control Services
„„ Move/Add/Change
„„ Break /Fix
„„ Pole Light Maintenance Plans & Repairs
„„ Data Center Added Circuits & Whips

2. Safety
Quality
Training
Ultimate Customer Experience
Large Coverage Areas
Uniformed Process for a
Congruent Experience
Mobile Internet Based Service
Platform







PROVIDING
U LT I M AT E
CUSTOMER EXPERIENCE.
THE ULTIMATE CUSTOMER EXPERIENCE is
a process we use for every call to ensure our
customer’s complete satisfaction
„„ Our safety process reduces the risk of incidents
„„ Professional training reduces time spent correcting
problems
„„ Large service coverage areas offers a single point of
contact for your various locations
„„ One service provider standardizes processes,
techniques and materials
„„ Internet based platform allows better control of costs
„„ We can offer lower rates because we own our equipment
„„ One service provider reduces the amount of internal
support and consolidates AP efforts
How You Save
with M.C. Dean
SERVICE & NATIONAL ACCOUNTS | M.C. DEAN

3. Our Brand: Commitment to Quality and
Customer Experience
M.C. Dean’s Service National Accounts Group only hires the best
technicians in the industry and uses a defined training process ensuring
the highest level of quality for our customers.
We are Trusted By
SUNTRUST BANKS
PARKLAND HOSPITAL
HOME DEPOT
UPS
CBRE
LINCOLN HARRIS
LOWES
WALMART
AMERICAN UNIVERSITY
TARGET
JONES LANG LASALLE
FEDEX
ALBERTELLI LAW
GODDARD PROPERTIES
CENTURY LINK
SAVVIS
DELTA
BOEING
UNITED STATES AIRFORCE
STAPLES
AMERICAN LAND LEASE
USPS
VERIZON
ALL CHILDREN’S HOSPITAL
COX MEDIA
ARAMARK FACILITIES
REGENCY MAINTENANCE
LASER SPINE INSTITUTE
APPLIED ENERGY SOLUTIONS
CASSIDY/TURLEY
...AND MANY MORE
Coast
to Coast
Services
M.C. Dean Performed
Affiliates
SERVICE NATIONAL ACCOUNTS | M.C. DEAN

4. Service Intelligence
Service Platform
Service Intelligence (SI) is our web based service
platform, which allows us to effectively track, monitor,
and document all service requests.
With SI, we are able to evaluate the performance of our technicians and
managers to ensure we are meeting our contract requirements. SI also
allows us to evaluate and create reports on important metrics for our
customers by service request, store, or region, helping create a more
transparent view of where their budgeted dollars are being spent and
helping identify systematic problems with a specific store or region.
SERVICE NATIONAL ACCOUNTS | M.C. DEAN

5. Managed QA/QC
M.C. Dean’s Service National Accounts group is
committed to setting the standard in the industry when it
comes to quality.
Quality means listening to our customers,
understanding their individual requirements, and
delivering outstanding products and services that
meet or exceed all agreed upon requirements and
performance goals.
A detailed Quality Control process that includes a
final walk through with our customers and a defined
checklist to verify all expectations were achieved is
built into Service Intelligence.
Risk Management
M.C. Dean leads the industry with a “World Class”
EMR due to our commitment and proven track record
of safety. It all starts with the ORM.
Superior
Poor
Inadequate
Fair
Effective
1.3
1.05
0.82
0.72
0.50
2.05
16%
20%
29%
20%
15%
% of Contractors
Nationwide in
Category
Lack of Safety
Involvement
Conspicuous of
Past Problems
Average Results
Distinguished Results
Impressive
Results
2007
2008
2009
2010
0.74
0.57 0.57
0.67
0.62
ExperienceModificationRate
2012
2011
0.75
2013
2014
0.69
0.76
Superior Safety Performance that is Best In Class
Exceptional Safety Record
Correlation of Safety Performance to National Experience Modification Rates
„„ All service technicians are trained and certified
for all equipment they use, all applicable codes,
and best practice procedures to ensure a
safe work environment protecting all assets,
employees, and customers
„„ M.C. Dean always uses the proper personal
protection equipment (PPE) and tools. Not using
the proper PPE and tools puts you and all of
your assets at risk. We follow all of the proper
procedures and the industry’s best practices
„„ The risks of using unqualified service providers
include:
„„ Injury (customers, vendor, employees, public)
resulting in law suits, medical bills, and lost
time at work are just some examples
„„ Damage to assets
„„ OSHA fines and penalties
„„ Down time
M.C. Dean’s Service National Accounts Group
requires all project and senior level managers
to perform weekly ORM tour inspections to
ensure our ongoing commitment to safety policy
is being followed.
M.C. Dean’s Service National Accounts Group
requires all project and senior level managers
to perform weekly quality control inspections
to ensure our ongoing commitment to quality
policy is being followed.
SERVICE NATIONAL ACCOUNTS | M.C. DEAN

6. Specialized training provided
to our technicians
World Class Services
Without Hindering
Your Operations
M.C. Dean understands we are a guest in your store
and the importance of your business’ operations to
continue to run smoothly.
Because of this, M.C. Dean always makes a conscious effort
to complete all projects with little to no impact on your daily
operations. We also understand the importance of keeping
your facility, employees, and customers safe while we perform
our services. At M.C. Dean, we ensure that we understand your
expectations and the business’ processes and procedures such as:
„„ Check in/check out process
„„ Critical times when work cannot be performed
„„ Material and service standards
„„ How to navigate your stores’ internal support structure
„„ NFPA 70E Certification
„„ OSHA 30 Certification
„„ CPR Certification
„„ First Aid Certification
„„ ORM Training
„„ Lock-out/Tag-out
„„ Aerial Lift Certification
„„ Lead Paint Training
„„ Hazardous Location Training
„„ Fork-Lift Certification
„„ Rigging Certification
„„ Powder Actuated Tool Certification
„„ Cadweld Certification
„„ Tools List Certification Testing
„„ DOT Physical
„„ DOT Training
„„ DOT Road Test
„„ Defensive Driving Training
„„ Ultimate Customer Experience
„„ PPE Training and Testing
„„ Live Panel Training Testing
„„ Final Testing and Interview
SERVICE NATIONAL ACCOUNTS | M.C. DEAN

7. American University Plant Engineering Group
Services Provided: Electrical Service and Maintenance Support Contract
M.C. Dean supports the day to day operations of the University with onsite electricians
performing systems service and repairs; and project teams performing electrical systems
repairs, upgrades, maintenance, and renovations. M.C. Dean was also contracted to perform
basic electrical, site lighting, and critical power systems maintenance throughout the D.C.
campus of the University.
Notable Projects Accounts
C.B. Richard Ellis (CBRE)
Services Provided: Lighting and Electrical Maintenance and Repair Services
M.C. Dean has held a time and materials contract with CBRE since 1997 to perform lighting
and electrical maintenance and repair in nine facilities. As needed, CBRE generates and
sends delivery orders to M.C. Dean and the work is performed within the timeline agreed
upon between CBRE and the M.C. Dean Service Manager. In a typical week, two technicians
are on-site at CBRE executing the delivery order work.
CenturyLink
Services Provided: Electrical Installation Services
Since 2004, M.C. Dean has held a time and materials contract with CenturyLink, to perform
power whip installations and branch circuit feeder installations. Centuryink’s broadband
network, designed with the latest advances in network technology for speed and efficiency,
spans more than 173,000 route miles globally, enabling new products and services that
benefit businesses and consumers worldwide. In a typical week, M.C. Dean completes
several sensitive, mission critical, jobs on CenturyLink data centers.
Home Depot Lowes Stores
Services Provided: 24 Hour Emergency Service for All Electrical and Life Safety Systems
M.C. Dean provides 24 hour emergency service for The Home Depot and Lowes stores
throughout Virginia, Maryland, Delaware and the District of Columbia. Our technicians install
and repair all electrical distribution systems including interior and exterior lighting systems,
and fire alarm systems. Required systems testing, inspections, and energy management
monitoring are also performed.
SunTrust Banks
Services Provided: Annual Inspections for Exterior Lighting
M.C. Dean has provided SunTrust Banks with annual inspections of all exterior bank lighting
since 2009. Light meters are used to record the night time lighting levels to ensure all lighting
is at a safe level for SunTrust’s customers. This process involves surveying over 1400 banks
and providing detailed reporting on each individual location, including recommendations for
improvements and noting any necessary repairs.
Walmart Target Stores
Services Provided: Electrical and Data Maintenance Services
M.C. Dean is currently providing many of the nation’s largest retailers with superior electrical
and data maintenance services. Our unwavering dedication to quality is reflected in our
commitment to developing a highly skilled workforce. This guarantees passing on work of
only the highest quality to our customers. This is why M.C. Dean has become the provider of
choice for so many large scale retailers like Walmart and Target.
Washington, D.C.
Tampa, FL
Various Locations
Various Locations
Various Locations
Various Locations
SERVICE NATIONAL ACCOUNTS | M.C. DEAN

8. About M.C. Dean
www.mcdean.com
M.C. Dean, Inc. is one of the largest, most trusted
electrical companies in the world. With over 60 years
of providing the industry with “World Class” services,
M.C. Dean provides unparalleled customer service and
supplies client facilities with the industry’s best products
and technicians. M.C. Dean takes the time to understand
the processes, standards and requirements for each
unique facility and works diligently to meet and exceed
those expectations.
M.C. Dean’s Service and National Accounts group is
headquartered in Tampa, Florida, and M.C. Dean has over
2700 employees across 25 offices worldwide.
9051 Florida Mining Blvd.
Suite 102
Tampa, Florida 33634
1-800-7MCDEAN
SCSFL20141015
© M.C. Dean 2013. No part of this document may
be produced or utilized in any form without prior
written consent from M.C. Dean
„„ Large Big Box Retail
„„ Grocery Stores
„„ Data Centers
„„ Manufacturing Facilities
„„ Restaurants
„„ Commercial Businesses
„„ Financial Institutions
„„ Commercial Property Management
We Cater To: