The PPT provides you with 5 easy steps to de-escalate conflict in a proper way. It tells you to listen properly before speaking and mirroring yourself.For more information you can visit:http://www.past-transgressions.com/

2. Mirror Yourself !
Know how to de-escalate
yourself. You need to
clearly understand what
do you want and how do
you want to see yourself.
You can ask yourself „Am
I getting the right
response?„ or „Have I
made myself clear?‟
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3. Listen Before You Speak !
Listen to your opponent well. But if you
are hearing the same words again and
again, then you need to apply your
problem solving conflict resolution skill.
You can ask by saying “ Have I heard it
right that ___?”
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4. Mind Your Language !
When you are participating in
any conflict , you need to have
control over your language. You
should not use improper and
abusive languages while in a
conflict.
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5. When To Stop And When To Go !
You need to understand when to
continue putting your points
forward and when to withdraw
your words. Always try to show
respect to the opponent‟s point
of view also.
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6. Understand The Body Language !
You need to know the
proper signs and symbols
of the body languages
while you are in a
conflict. When you are
applying the body
language make sure it
communicates properly
to others.
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