about communication

1. How to develop your
communication skills
Presented by:
Shashank Singh

2. Question
In the various industries,they need good leadership, and
time management and confidence.
And I think I am good in all these things, but sometimes I
lack in communication skills.
So, how can I improve my communication skills?

3. Answer
I'm sure that a lot of other students will also having
concerns about improving their communication skills.
See, In a service industry communication becomes very
very important!
Because you can solve guest issues, you can have so many
issues which can be solved just by good communication.
By proactive communication.

4. An individual's communication
skills and their leadership
skills, which are co-related,
can distinguish and can mark
the journey of one's life
achievements.

5. 1st myth that I want to clear is: "Good communication does not mean
knowing the English Language!"
Many people have a misconception that if I've learnt English, I've also
learnt to communicate.
English is a 'Language' and communication is a 'Skill'!
Two very different things.
Even after learning good English, your communication can be pathetic.
When required, you won't be able to speak up!
Right!!!
and even if you know no language; god forbid, just imagine, one is born
in Jungle itself. And he doesn't know any language, he only knows body
language.

6. Let there be 2 people in jungle, person A's body
language will be different form Person B's!
Yes or No?

7. You can try it right now!
If you have to ask for a pen from her, without using words.
Go ahead!
Now, Navi can you do the same?
I want you to catch this.
So of them are gonna be different! Right!
And this can be misinterpreted.
One of them, if someone, really badly needs pen, he'll be like (aggressive)!
But is there a variation between the two or not, that's what I'm asking!

8. Learning:
(Poor communication can be
misinterpreted)

9. So, coming back to the same point.Communication is an 'art' that can be learned, that can be
developed!
English is a language, that can be learnt!
Now the problem is, a mistake which most people make..
They learn words from the dictionary, and they try to insert it wherever it is possible!
And especially when we try to impress others.
Then, search for immensely strange and critical words, and use them in your sayings for
demotivating others!
Other person will also be impressed that his communication, his English is very profound!
This is a misconception!

10. You first need to develop the art!
Rather I suggest to learn the art of communication in your mother tongue.
Making an eye contact, body language, voice tonality, being proactive, these
sort of thing.
To learn these, English is not required!
And side by side, if you want to improve your English..
Keep it generall!
Keep a small note book, in which you are putting down difficult words

11. Train your brain on multiple fronts.
Increase your Reading!
Are you reading at the moment?
Are you writing at the moment?
Do you write on a daily basis? Not in the class, not notes, do you
write something?
So if you are not reading, if you are not writing, are you watching
something?

12. So, brain has so many ways to receive information, use all of them!
Right!
Communication is an art, just like a muscle it can be developed.
I don't know who said this, but this is a famous quote which says..
Communication works for those, for those who work at it!
Communication works for those, those who work at it. If you will work at communication,
you will get better!
If you will work at improving you art of converting your ideas, do hard-work, (you will
succeed).

13. I am gonna introduce you to a law, which not only in
communication but in every field this law is applicable.
It is called, 'The law of paying the price.'
Which simply stated means is:
If you want something, You must pay the price.
Nothing is free.

14. To develop the communication, efforts had to be put in.
Without efforts, there is no key, no guide, no shortcut, through which you can
achieve it.
It's gonna take efforts.
It will take time.
It will take hard-work.
But, here's what you need, you need good role models.
Like whom do you wish to learn to communicate?
Listen to news reporters, journalists, people who are good politicians, people
who are good at the art of communication.

15. If you determine in your heart, that I need to improve in this art because this
will be very beneficial in future.
now see, when you go into the work environment, you will have 100 different
ideas.
But if you cannot express them, what's the point?
Someone else will come, he knows to express well, his ideas will be heard, he
will be appreciated, he will move ahead (in life).
And then you'll say (complain), 'his good luck was better!'

16. If you determine in your heart, that I need to improve in this art because this
will be very beneficial in future.
now see, when you go into the work environment, you will have 100 different
ideas.
But if you cannot express them, what's the point?
Someone else will come, he knows to express well, his ideas will be heard, he
will be appreciated, he will move ahead (in life).
And then you'll say (complain), 'his good luck was better!'

17. No, nonsense.
He has developed a skill which you are slightly weak at and you can develop
too.
So, you need to remove this mental block.
Nobody is born a good communicator.
You gonna work at it
And you can!
It's like a muscle, the more you use, the better it gets.

18. The more you do it, the more comfortable you'll get.
And that the only way, there is no shortcut around it.
The best way is to make yourself uncomfortable.
Put yourself into those situations, where you are feeling
uncomfortable, and you will emerge victorious.

19. But if you'll remain in your comfort zone, I have to do whatever I
was doing always, then what will I receive?
we will at-least get something.
I will do only, whatever I have always been doing.
What will I get?
I will get, the same, as I have been receiving!

20. But if you'll remain in your comfort zone, I have to do whatever I
was doing always, then what will I receive?
we will at-least get something.
I will do only, whatever I have always been doing.
What will I get?
I will get, the same, as I have been receiving!

21. One of the definition of insanity is, 'do the same
that you are doing as always, and every evening
pray to the lord to change your destiny!'
It doesn't happen this way!

22. Some poet has said it beautifully when..
'Lord has not changed the circumstances of that
person, who is not concerned to change his own
circumstances!'

23. Today, if you determine on how to change your
circumstances, in terms of improving your
communication skills.
Give time to learn this skill with your efforts, Let's
see where the results are.
But without efforts, nothing will be possible!

24. Any Questions?

25. Thank You