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In negotiations

the game is never
just about the logic.
In a negotiation the one
thing you should always expect
… is the

unexpected.
Challenging Your Competence
Demeaning Your Ideas
Criticizing Your Style
Making Threats
Appealing to Sympathy / Flattery
How do we

respond?

Reacting defensively or ignoring the issue
are both instinctive – and ineffective.
Interrupt the Move
Name the Move
Question the Conclusion
Correct the Position
Divert back to the focus
Restorative Turns
work to regain power

Participative Turns
attempt to establish equity
Never negotiate with
an empty

suit

… they usually have

empty pockets too!
Bring the real power in
Assume it won’t be an issue
Boundary definitions
External experts and agreements
Support the sell

And if all else fails ….
Throw a

tantrum!
Concessions are not birds.
No matter how much you loved them,

they will never come back.

Unless you

make them.
Label Them
Demand Reciprocity
Add Contingencies
Offer Installments
Remember, you have the
ability to shift the balance.
Deals that look great on

paper
… but never materialize
into effective,
value-creating endeavors.
Contracts are just the beginning of value
creation
The real challenge is in designing a deal
that works in practice
• Mergers and acquisitions
• outsourcing contracts
• Internal projects
• Focused on agreement only, not business
impact
• Focused on squeezing out the best deal
• Focus on winning outweighs cost of signing
a deal that will not work in practice
• Focus on concessions instead of deal
volume
Five Approaches:

• Start with the End in Mind
• Help them prepare too
• Treat alignment as a shared responsibility
• Send one message
• Manage negotiation like a business process
Imagine the deal 12 months out :
• Is the deal working?

• What has gone wrong?
• What else is missing to accomplish your

objectives?
The product of negotiation isn't a
document, but the value produced!
If signing the document is your goal, you
will fall short of a winning deal.
Thank You!

Any Questions?

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Negotation Moves, Turns, and Planning for Implementation

  • 1.
  • 2. In negotiations the game is never just about the logic.
  • 3. In a negotiation the one thing you should always expect … is the unexpected.
  • 4. Challenging Your Competence Demeaning Your Ideas Criticizing Your Style Making Threats Appealing to Sympathy / Flattery
  • 5. How do we respond? Reacting defensively or ignoring the issue are both instinctive – and ineffective.
  • 6.
  • 7. Interrupt the Move Name the Move Question the Conclusion Correct the Position Divert back to the focus
  • 8. Restorative Turns work to regain power Participative Turns attempt to establish equity
  • 9. Never negotiate with an empty suit … they usually have empty pockets too!
  • 10. Bring the real power in Assume it won’t be an issue Boundary definitions External experts and agreements Support the sell And if all else fails ….
  • 12. Concessions are not birds. No matter how much you loved them, they will never come back. Unless you make them.
  • 13. Label Them Demand Reciprocity Add Contingencies Offer Installments
  • 14. Remember, you have the ability to shift the balance.
  • 15.
  • 16. Deals that look great on paper … but never materialize into effective, value-creating endeavors.
  • 17. Contracts are just the beginning of value creation The real challenge is in designing a deal that works in practice • Mergers and acquisitions • outsourcing contracts • Internal projects
  • 18. • Focused on agreement only, not business impact • Focused on squeezing out the best deal • Focus on winning outweighs cost of signing a deal that will not work in practice • Focus on concessions instead of deal volume
  • 19. Five Approaches: • Start with the End in Mind • Help them prepare too • Treat alignment as a shared responsibility • Send one message • Manage negotiation like a business process
  • 20. Imagine the deal 12 months out : • Is the deal working? • What has gone wrong? • What else is missing to accomplish your objectives?
  • 21. The product of negotiation isn't a document, but the value produced! If signing the document is your goal, you will fall short of a winning deal.