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Conflict resolutionhealth


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Conflict resolutionhealth

  1. 1. Blessed are the peacemakers, for they will be called sons of God. Matt. 5:9<br />Conflict Resolution<br />
  2. 2. Conflict<br />A clash of interests, values, actions or opinions<br />Actual or perceived opposition<br />May affect others <br />
  3. 3. Causes of Conflict<br />Communication failure <br />Personality conflict <br />Value differences <br />Goal differences <br />Methodological differences<br />Substandard performance <br />A perverse man stirs up dissension, and a gossip separates close friends. Prov. 16:28<br />
  4. 4. More Causes<br />Lack of cooperation <br />Differences regarding authority <br />Differences regarding responsibility <br />Competition <br />?????<br />
  5. 5. Addressing Conflict<br />Accommodation – surrender one's own needs and wishes to accommodate the other party. <br />Avoidance – avoid or postpone conflict by ignoring it, changing the subject, etc. (temporary measure to buy time)<br />Collaboration – work together to find a mutually beneficial solution. (time-intensive) <br />Compromise – bring the problem into the open. (may have a third person present)<br />Competition – assert one's viewpoint at the potential expense of another. <br />
  6. 6. Destructive Reactions<br />Verbal/Emotional Abuse<br />Physical Abuse<br />Avoidance<br />?????<br />Why is avoidance bad????<br />
  7. 7. Assigning Blame<br />You’re part of the problem<br />Use “I” messages<br />Don’t look for a scapegoat<br />“But the goat chosen by lot as the scapegoat shall be presented alive before the LORD to be used for making atonement by sending it into the desert as a scapegoat. “ Leviticus 16:10 <br />
  8. 8. Collaboration<br />The goal of collaboration is win-win.<br />Win-win, where both parties get what they want.<br />Win-lose where one party gets what they want.<br />Lose-lose where neither party gets what they want.<br />
  9. 9. Compromise<br />The goal of compromise is:<br />Come to a mutually agreeable conclusion<br />May require a mediator<br />Both sides have to be willing to work it out<br />
  10. 10. Mediation<br />Mediators use appropriate techniques and/or skills to open and/or improve dialogue between disputants, aiming to help the parties reach an agreement on the disputed matter. <br />Normally, all parties must view the mediator as impartial. <br />
  11. 11. Peer Mediation<br />Students of the same age-group facilitate resolving disputes between two people or small groups. <br />Students do not "make decisions" but rather work towards a win-win resolution for both sides in order to avoid further trouble. <br />
  12. 12. Peer Mediation<br />Types of problems handled:<br />Rumor and gossip<br />Relationship difficulties<br />Harassment<br />Racial and cultural <br /> confrontations<br />Without wood a fire goes out; without gossip a quarrel dies down. Proverbs 26:20<br />
  13. 13. GREAT Decisions<br />Give thought to the problem.<br />Review your choices<br />Evaluate the consequences of each option.<br />Assess and choose the best choice.<br />Think it over afterward.<br />
  14. 14. Is it ever OK to break a confidence?<br />Keep someone from harming themselves or others<br />?????<br />