The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. For this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money!

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Show Them the Money:
Customers in the Age of IoT
Cloud Expo NYC - June 11, 2014
Jason Mondanaro

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Are We Making Progress?

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So Many Technologies

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Trending to the Mundane
Commercial and Government
Commercial Telematics
Smart Buildings

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The Cool Stuff is Coming
Technology that the general public
sees and uses and recognizes as new
and innovative

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Making it Work for the Masses
Don’t rely on customer manual actions
Customers are lazy
Need Agents
Self-organizing
Pervasive and ambient

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What Could Go Wrong?
Minority Report 2002

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New Technology has 3 Guarantees
Unintended consequences
Vocal minority protesting change
New “issue” for politicians

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It’s Already Happening
Warning signs
Possible outcomes?
Mitigation

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Show Them the Money
Demonstrate shared value with customers
Discounts Rebates/Revenue Shares
Avoid one-size fits all

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Power From the People
Passive Informed Automatic
 Time of day rating
 Seasonal
 Base interruptible
 Demand bidding
 SmartMeter HAN
 Net Generation

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From Track to Tracking
The new hotspot
Vehicle charging
Telematics based Leasing Values
or Resale Values

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Participant to Performance Health

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Transaction Bandwagon
Parties
Involved
Frequency of Transactions

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Not Sufficient
Old style supply chain and ERP
Point of Sales and Purchases
Simple Subscription Models

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IT is Ready if…
Ability to model complex agreements
Metadata based systems
Open Web Services
Cloud scalability
Business Partitions

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Contact us: info@metratech.com

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Shameless Plug
@MetraTech
#IoTuesday