Show Them the Money, Customers in the Age of IoT Agents

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The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. For this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money!

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Show Them the Money, Customers in the Age of IoT Agents

  1. 1. 1 Show Them the Money: Customers in the Age of IoT Cloud Expo NYC - June 11, 2014 Jason Mondanaro
  2. 2. 2 Are We Making Progress?
  3. 3. 3 So Many Technologies
  4. 4. 4 Trending to the Mundane Commercial and Government Commercial Telematics Smart Buildings
  5. 5. 5 The Cool Stuff is Coming Technology that the general public sees and uses and recognizes as new and innovative
  6. 6. 6 Making it Work for the Masses Don’t rely on customer manual actions Customers are lazy Need Agents Self-organizing Pervasive and ambient
  7. 7. 7 What Could Go Wrong? Minority Report 2002
  8. 8. 8 New Technology has 3 Guarantees Unintended consequences Vocal minority protesting change New “issue” for politicians
  9. 9. 9 It’s Already Happening Warning signs Possible outcomes? Mitigation
  10. 10. 10 Show Them the Money Demonstrate shared value with customers Discounts Rebates/Revenue Shares Avoid one-size fits all
  11. 11. 11 Power From the People Passive Informed Automatic  Time of day rating  Seasonal  Base interruptible  Demand bidding  SmartMeter HAN  Net Generation
  12. 12. 12 From Track to Tracking The new hotspot Vehicle charging Telematics based Leasing Values or Resale Values
  13. 13. 13 Participant to Performance Health
  14. 14. 14 Transaction Bandwagon Parties Involved Frequency of Transactions
  15. 15. 15 Not Sufficient Old style supply chain and ERP Point of Sales and Purchases Simple Subscription Models
  16. 16. 16 IT is Ready if… Ability to model complex agreements Metadata based systems Open Web Services Cloud scalability Business Partitions
  17. 17. 17 Contact us: info@metratech.com
  18. 18. 18 Shameless Plug @MetraTech #IoTuesday

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