Enterprise GIS Implementation for Public Infrastructure and Integration with Work Order and Customer Service Systems
Creating Value … … Delivering Solutions Enterprise GIS Implementation for Public Infrastructure and Integration with Work Order and Customer Service Systems Steve Jencen, P.E., CFM Michael Baker Corp., Inc.
Overview The Prince William County Service Authority is a wastewater and water utility serving approximately 360,000 people. Undertook a large- scale GIS Centric Information Technology Infrastructure review and upgrade over 3 years
Autodesk MapGuide System Had been using Autodesk CAD technology for last 10 years (Autodesk MapGuide Enterprise) GIS production done in CAD environment (WaterMap) CAD application wrote data to Oracle Spatial Oracle Spatial data served to SA Web Portal MapGuide Web Portal MapGuide DB Oracle Spatial CAD CAD Production Production Tools Tools GIS Tech 01 GIS Tech 02
PWCSA Enterprise GIS - Project Scope Database Design and Development ArcServer Installation and Configuration (including SDE) GIS Web Portal Design Ancillary Geospatial Systems (GPS & Routing) Integration with Work Order Management System Integration with Customer Information System
Enterprise GIS Based Integrated System Versioned Editing GPS ROUTING QA/QC O&MLaboratory Cust. Srv. GIS SDE.PROD Finance ArcServer 10 GIS Web Portal - SCADA Silverlight LIVEPhase II
Customer Service Systems– Spatial Search & Quick Information Retrievals Selected parcels and related customer information
Operations and Maintenance (O&M) Work Order Mapping & Analysis Search by WO activity, date range, spatial extent- Subdivisions, sewersheds, service levels etc. Vulnerability of Critical Infrastructure. Track labor & indirect costs, overall maintenance costs across sewersheds
Operations and Maintenance (O&M) – Condition Assessment Direct Link to Asset Management System main condition ranking Sewer Main Condition Ranking
Consumption Data Analysis & Meter Data Consumption Data from Customer Service – Billing Statistical Estimates, Engineering Analysis and Planning by aggregating usage data for parcels within specific subdivisions, service levels etc. Detection of anomalies and aberrations for leak detection, illegal usage etc.
Customer - Service RequestsCustomer Service Call Mapping Online Customer Service Requests: Map customer issues dynamically & generate service orders Improved response time Mapping and visualization of complaints/issues/resolution over time Significant improvements with level of Service
Customer Service - Service OutageNotification and Real-time Work OrderStatus for Affected Parcels
Improved Field CommunicationField Notation Mapping: Quick corrections to GIS data errors Easily communicate location and specifics of issues Work Order Tracking Dynamic views of where crews are working and where issues are within the utility Informative Customer Service response to outages and other issues
Document Management - MarkersMarkers are used to attach documents to spatial locations throughout thecounty. They are automatically grouped in units to provide for easier review ofavailable markers without the need to zoom to large scales.
Document Management– Metadata / Project Plan InformationA