Creating Value …                                            … Delivering Solutions        Enterprise GIS Implementation fo...
Overview The Prince William County Service Authority is a wastewater and water utility serving approximately 360,000 peop...
Autodesk MapGuide System Had been using Autodesk CAD technology for last 10 years  (Autodesk MapGuide Enterprise) GIS pr...
PWCSA Enterprise GIS - Project Scope Database Design and Development ArcServer Installation and Configuration (including...
Enterprise GIS Based Integrated System             Versioned Editing   GPS ROUTING                 QA/QC                  ...
PWCSA - Enterprise GIS Portal – IntegratedWindows Authentication
PWCSA – Locate, Search Assets
PWCSA – Advanced Filtering, Grouping, Search       A       A       A                               B                      ...
PWCSA - Parcel Search
Customer Service Systems– Spatial Search & Quick Information Retrievals                            Selected parcels       ...
Operations and Maintenance (O&M)       Work Order Mapping & Analysis Search by WO  activity, date range,  spatial extent-...
PWCSA – Work Order Search             Selected            work order
Operations and Maintenance (O&M) –     Condition Assessment Direct Link to Asset  Management System  main condition  rank...
Consumption Data Analysis & Meter Data Consumption Data  from Customer  Service – Billing Statistical Estimates,  Engine...
Customer - Service RequestsCustomer Service Call Mapping       Online Customer Service Requests: Map customer issues dyna...
Customer Service - Service OutageNotification and Real-time Work OrderStatus for Affected Parcels
Improved Field CommunicationField Notation Mapping: Quick corrections to  GIS data errors Easily communicate  location a...
Document Management - MarkersMarkers are used to attach documents to spatial locations throughout thecounty. They are auto...
Document Management– Metadata / Project Plan InformationA
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Enterprise GIS Implementation for Public Infrastructure and Integration with Work Order and Customer Service Systems

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Enterprise GIS Implementation for Public Infrastructure and Integration with Work Order and Customer Service Systems

  1. 1. Creating Value … … Delivering Solutions Enterprise GIS Implementation for Public Infrastructure and Integration with Work Order and Customer Service Systems Steve Jencen, P.E., CFM Michael Baker Corp., Inc.
  2. 2. Overview The Prince William County Service Authority is a wastewater and water utility serving approximately 360,000 people. Undertook a large- scale GIS Centric Information Technology Infrastructure review and upgrade over 3 years
  3. 3. Autodesk MapGuide System Had been using Autodesk CAD technology for last 10 years (Autodesk MapGuide Enterprise) GIS production done in CAD environment (WaterMap) CAD application wrote data to Oracle Spatial Oracle Spatial data served to SA Web Portal MapGuide Web Portal MapGuide DB Oracle Spatial CAD CAD Production Production Tools Tools GIS Tech 01 GIS Tech 02
  4. 4. PWCSA Enterprise GIS - Project Scope Database Design and Development ArcServer Installation and Configuration (including SDE) GIS Web Portal Design Ancillary Geospatial Systems (GPS & Routing) Integration with Work Order Management System Integration with Customer Information System
  5. 5. Enterprise GIS Based Integrated System Versioned Editing GPS ROUTING QA/QC O&MLaboratory Cust. Srv. GIS SDE.PROD Finance ArcServer 10 GIS Web Portal - SCADA Silverlight LIVEPhase II
  6. 6. PWCSA - Enterprise GIS Portal – IntegratedWindows Authentication
  7. 7. PWCSA – Locate, Search Assets
  8. 8. PWCSA – Advanced Filtering, Grouping, Search A A A B B B C 9 D
  9. 9. PWCSA - Parcel Search
  10. 10. Customer Service Systems– Spatial Search & Quick Information Retrievals Selected parcels and related customer information
  11. 11. Operations and Maintenance (O&M) Work Order Mapping & Analysis Search by WO activity, date range, spatial extent- Subdivisions, sewersheds, service levels etc. Vulnerability of Critical Infrastructure. Track labor & indirect costs, overall maintenance costs across sewersheds
  12. 12. PWCSA – Work Order Search Selected work order
  13. 13. Operations and Maintenance (O&M) – Condition Assessment Direct Link to Asset Management System main condition ranking Sewer Main Condition Ranking
  14. 14. Consumption Data Analysis & Meter Data Consumption Data from Customer Service – Billing Statistical Estimates, Engineering Analysis and Planning by aggregating usage data for parcels within specific subdivisions, service levels etc. Detection of anomalies and aberrations for leak detection, illegal usage etc.
  15. 15. Customer - Service RequestsCustomer Service Call Mapping Online Customer Service Requests: Map customer issues dynamically & generate service orders Improved response time Mapping and visualization of complaints/issues/resolution over time Significant improvements with level of Service
  16. 16. Customer Service - Service OutageNotification and Real-time Work OrderStatus for Affected Parcels
  17. 17. Improved Field CommunicationField Notation Mapping: Quick corrections to GIS data errors Easily communicate location and specifics of issues Work Order Tracking  Dynamic views of where crews are working and where issues are within the utility  Informative Customer Service response to outages and other issues
  18. 18. Document Management - MarkersMarkers are used to attach documents to spatial locations throughout thecounty. They are automatically grouped in units to provide for easier review ofavailable markers without the need to zoom to large scales.
  19. 19. Document Management– Metadata / Project Plan InformationA

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