How did Fresh Hospitality take Taziki’s from a local favorite with three locations to #32 on the Fast Casual Top 100 Movers & Shakers with more than 20 locations now open?
This panel tells the story of Taziki’s fast paced growth by looking at how Fresh Hospitality used systems and technology to create a rapidly scalable brand.
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Restaurant Systems & Technology at Fast Casual Executive Summit
1. Restaurant Management Systems
The Restaurant Operator’s Pursuit of Operational Excellence
PRESENTERS MODERATOR
Matt Bodnar Angela Morris
Partner, Fresh Hospitality CEO, ASG
Keith Richards
Founder, Taziki’s Mediterranean Cafe
David Gilbert
President of Hospitality Group,
Heartland Payment Systems
2. THE DREAM
IMAGE:
SOMETHING THAT DEPICTS KEITH’S REASON
FOR GETTING INTO THE BUSINESS
(MAYBE SHOT OF BUSY WAIT STAFF OR GOOD
RESTAURANT CUSTOMER SERVICE?)
7. HITTING THE WALL
Cash Control
Create Environment for
Profit Accountability Future Growth
Solution Integration Promote Loyalty
Minimize
Paperwork
Delivering Revenue Accountability
Consistent Quality
? ?
Staff Inventory Purchasing
Training Programs
Labor Costs
Manager Generate
Gift Programs Buy-in Repeat Business
8. THE REBOOT
IMAGE:
CLOSE UP OF FINGER HITTING THE “REBOOT”
BUTTON
9. THE SOLUTIONS
POS system – including integrated gift/loyalty program to build repeat business
Inventory, F&B costing and purchasing control systems
Labor scheduling and management systems
Management training, coaching and incentive programs to create buy-in
Established P&L and Q/A accountability at every level
Paperless accounting, payroll and HR systems
Real time unit and enterprise reporting systems
Staff training program to improve consistency
11. RETURN OF THE JEDI
IMAGE:
“RETURN OF THE JEDI POSTER” BUT POSTER
IS REALLY TAZIKI RESTAURANT AND IMAGE
OF KEITH IN FRONT HOLDING LIGHT SABRE
AND SMILING (LAUREL AROUND KEITH’S HEAD)
12. FUTURE CHALLENGES
Real Time Reporting Systems
Difficult to Implement Need to Move to Cloud-
Inventory, F&B Costing based/Mobile Platforms
and Purchasing Control
Systems
iPad / Touch-screen Paperless Processes
Upstarts Not Fully Backed
Labor Systems Still
Not Integrated with
Unmanaged, Unsecured Networks Payroll and Lack Tip
Supporting More Solutions Management