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Restaurant Systems & Technology at Fast Casual Executive Summit

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How did Fresh Hospitality take Taziki’s from a local favorite with three locations to #32 on the Fast Casual Top 100 Movers & Shakers with more than 20 locations now open? …

How did Fresh Hospitality take Taziki’s from a local favorite with three locations to #32 on the Fast Casual Top 100 Movers & Shakers with more than 20 locations now open?

This panel tells the story of Taziki’s fast paced growth by looking at how Fresh Hospitality used systems and technology to create a rapidly scalable brand.

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  • 1. Restaurant Management SystemsThe Restaurant Operator’s Pursuit of Operational ExcellencePRESENTERS MODERATORMatt Bodnar Angela MorrisPartner, Fresh Hospitality CEO, ASGKeith RichardsFounder, Taziki’s Mediterranean CafeDavid GilbertPresident of Hospitality Group,Heartland Payment Systems
  • 2. THE DREAM IMAGE: SOMETHING THAT DEPICTS KEITH’S REASON FOR GETTING INTO THE BUSINESS (MAYBE SHOT OF BUSY WAIT STAFF OR GOOD RESTAURANT CUSTOMER SERVICE?)
  • 3. THE DREAM
  • 4. THE DREAM
  • 5. THE DREAM
  • 6. THE DREAM
  • 7. HITTING THE WALL Cash Control Create Environment for Profit Accountability Future Growth Solution Integration Promote Loyalty Minimize PaperworkDelivering Revenue AccountabilityConsistent Quality ? ? Staff Inventory Purchasing Training Programs Labor Costs Manager Generate Gift Programs Buy-in Repeat Business
  • 8. THE REBOOT IMAGE: CLOSE UP OF FINGER HITTING THE “REBOOT” BUTTON
  • 9. THE SOLUTIONS POS system – including integrated gift/loyalty program to build repeat business Inventory, F&B costing and purchasing control systems Labor scheduling and management systems Management training, coaching and incentive programs to create buy-in Established P&L and Q/A accountability at every level Paperless accounting, payroll and HR systems Real time unit and enterprise reporting systems Staff training program to improve consistency
  • 10. THE SOLUTIONS IMAGE: PRE-SHIFT STAFF MEETING
  • 11. RETURN OF THE JEDI IMAGE: “RETURN OF THE JEDI POSTER” BUT POSTER IS REALLY TAZIKI RESTAURANT AND IMAGE OF KEITH IN FRONT HOLDING LIGHT SABRE AND SMILING (LAUREL AROUND KEITH’S HEAD)
  • 12. FUTURE CHALLENGES Real Time Reporting SystemsDifficult to Implement Need to Move to Cloud-Inventory, F&B Costing based/Mobile Platformsand Purchasing ControlSystems iPad / Touch-screen Paperless Processes Upstarts Not Fully Backed Labor Systems Still Not Integrated withUnmanaged, Unsecured Networks Payroll and Lack TipSupporting More Solutions Management
  • 13. UNLIMITED FUTURE GROWTH
  • 14. Where is fast and casual going?
  • 15. What motivates
  • 16. What keeps up at night?
  • 17. Will restaurant ever be “push-button”?
  • 18. FURTHER DISCUSSIONSHeartland Restaurant Solutions Fast Casual Forum RLC NRA SHOW April 21-24 May 18-21