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RESTAURANT
TECHNOLOGY
TRENDS FOR 2015
5
ELLIE MIRMAN
VP MARKETING, TOAST
AMAN NARANG
CO-FOUNDER, TOAST
Agenda
•  How Technology Benefits Restaurants
•  5 Restaurant Technology Trends
•  Finding the Right POS for Your Restaurant
How Technology
Benefits Restaurants
Restaurant technology used to be
about getting food to the table.
But things have changed.
Consumers are using mobile apps
and ordering online more and more.
And there are a lot more technology
options available to restaurants.
There’s an opportunity for
simplicity.
Leverage the cloud to simplify
your operations.
Turn technology into a service. Let someone else
take the operational headaches.
Keep your software up-to-date at all times. New
features and fixes can be installed remotely.
Keep your data secure & PCI compliant. Credit
card data is encrypted and not stored on site.
Access your data anytime, anywhere.
Keep track of your restaurant in real time.
There’s an opportunity for
more efficiency and revenue.
Use tablets to take orders or kiosks to pay tabs
for increased turn times.
Capitalize on additional takeout orders with
online ordering. Streamline kitchen operations by
integrating online orders w...
There’s an opportunity for a
better customer experience.
Learn more about your customers through each
interaction. Build a database, segment, market.
Improve efficiency to increase service level and
customer experience.
5 Restaurant
Technology Trends
GUEST EXPERIENCE
1
Build a customer-centric
restaurant CRM.
Improve efficiency for customers
and restaurants while improving
the experience.
PAY-AT-THE-TABLE
2
Enable consumers to pay at the table.
Collect feedback immediately.
Create an experience enabled by
cloud-based mobile technology.
PLATFORM
3
Recipes	
  &	
  
Inventory
Menu	
  
Management
Payments	
  &	
  
Orders
Gi9	
  &	
  Rewards
Customer	
  
History
Promo=ons...
SAAS (SOFTWARE "
AS A SERVICE)
4
Ensure your software is always up-
to-date with automatic updates.
Make it easier to support by being
able to troubleshoot remotely.
Benefit from greater security at a
time when concerns are increasing.
EMV
5
EMV (pin-and-chip) cards provide
an added level of security.
EMV is here, and the liability shift
is coming October 2015
October 2015 marks a liability shift.
Finding the Right POS
for Your Restaurant
Select a system that will let
you take advantage of trends.
Guest
Pay-at-the-Table
Platform
SAAS
EMV
CRM
Mobile
Full Solution
Cloud-Based
Hardware Security
Identify your needs.
Questions to Ask
•  How many terminals, printers, cash drawers, credit card
readers, etc. do I need?
•  Do I want to do ta...
Consider the needs specific
to your concept.
Full Service Bars & Nightclubs
Digital Receipts
Tableside Tablets
Easy Check Splitting
Fire Orders Directly to Kitchen
Sug...
Ensure you have the visibility
you need.
Sales Reports
Labor Reports
Inventory Reports
Customer Analytics
Reporting Across
Locations
Consider the level of support.
Phone vs. Email
Remote vs. On-Site
Hours
Cost
Customer Reviews
Implementation vs. Ongoing
Restaurateurs’
Experience…
Thank You
Questions?


Learn about Toast’s all-in-one POS &
restaurant management platform at:
www.toasttab.com
5 Restaurant Technology Trends of 2015
5 Restaurant Technology Trends of 2015
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5 Restaurant Technology Trends of 2015

Restaurant technology used to be about what happens within your four walls, getting food from the kitchen to your guests. Now it's much more - see the technology trends popping up in restaurants this year.

5 Restaurant Technology Trends of 2015

  1. 1. RESTAURANT TECHNOLOGY TRENDS FOR 2015 5 ELLIE MIRMAN VP MARKETING, TOAST AMAN NARANG CO-FOUNDER, TOAST
  2. 2. Agenda •  How Technology Benefits Restaurants •  5 Restaurant Technology Trends •  Finding the Right POS for Your Restaurant
  3. 3. How Technology Benefits Restaurants
  4. 4. Restaurant technology used to be about getting food to the table.
  5. 5. But things have changed. Consumers are using mobile apps and ordering online more and more.
  6. 6. And there are a lot more technology options available to restaurants.
  7. 7. There’s an opportunity for simplicity.
  8. 8. Leverage the cloud to simplify your operations.
  9. 9. Turn technology into a service. Let someone else take the operational headaches.
  10. 10. Keep your software up-to-date at all times. New features and fixes can be installed remotely.
  11. 11. Keep your data secure & PCI compliant. Credit card data is encrypted and not stored on site.
  12. 12. Access your data anytime, anywhere. Keep track of your restaurant in real time.
  13. 13. There’s an opportunity for more efficiency and revenue.
  14. 14. Use tablets to take orders or kiosks to pay tabs for increased turn times.
  15. 15. Capitalize on additional takeout orders with online ordering. Streamline kitchen operations by integrating online orders with other checks.
  16. 16. There’s an opportunity for a better customer experience.
  17. 17. Learn more about your customers through each interaction. Build a database, segment, market.
  18. 18. Improve efficiency to increase service level and customer experience.
  19. 19. 5 Restaurant Technology Trends
  20. 20. GUEST EXPERIENCE 1
  21. 21. Build a customer-centric restaurant CRM.
  22. 22. Improve efficiency for customers and restaurants while improving the experience.
  23. 23. PAY-AT-THE-TABLE 2
  24. 24. Enable consumers to pay at the table.
  25. 25. Collect feedback immediately.
  26. 26. Create an experience enabled by cloud-based mobile technology.
  27. 27. PLATFORM 3
  28. 28. Recipes  &   Inventory Menu   Management Payments  &   Orders Gi9  &  Rewards Customer   History Promo=ons  &   Discounts Labor   Management Back  Office   Repor=ng Online   Ordering
  29. 29. SAAS (SOFTWARE " AS A SERVICE) 4
  30. 30. Ensure your software is always up- to-date with automatic updates.
  31. 31. Make it easier to support by being able to troubleshoot remotely.
  32. 32. Benefit from greater security at a time when concerns are increasing.
  33. 33. EMV 5
  34. 34. EMV (pin-and-chip) cards provide an added level of security.
  35. 35. EMV is here, and the liability shift is coming October 2015
  36. 36. October 2015 marks a liability shift.
  37. 37. Finding the Right POS for Your Restaurant
  38. 38. Select a system that will let you take advantage of trends.
  39. 39. Guest Pay-at-the-Table Platform SAAS EMV CRM Mobile Full Solution Cloud-Based Hardware Security
  40. 40. Identify your needs.
  41. 41. Questions to Ask •  How many terminals, printers, cash drawers, credit card readers, etc. do I need? •  Do I want to do tableside ordering? •  Should guests be able to do digital receipts? •  Should kitchen tickets be paper-based or on display screens? •  What is my budget? •  What are my most time-consuming tasks? (Tracking inventory and sales, updating online ordering, looking up voided payments, auditing employee time cards, etc.) •  What are my biggest challenges? (Wasted food, knowing best/worst-selling menu items, tracking tips, etc.)
  42. 42. Consider the needs specific to your concept.
  43. 43. Full Service Bars & Nightclubs Digital Receipts Tableside Tablets Easy Check Splitting Fire Orders Directly to Kitchen Suggested Tip Percentages Easy Menu Management Dining Room Management Open Checks Digital Receipts Easy Check Splitting Easy Menu Management Suggested Tip Percentages Cash Drawer Management Late Night Support Quick Service Other Considerations… Quick & Optimized Order Screen Ability to Handle Volume Digital Receipts Digital Signatures Fire Orders Directly to Kitchen Suggested Tip Percentages Online Ordering Integration Gift Card Programs Full Customer History Multi-Location Management
  44. 44. Ensure you have the visibility you need.
  45. 45. Sales Reports Labor Reports Inventory Reports Customer Analytics Reporting Across Locations
  46. 46. Consider the level of support.
  47. 47. Phone vs. Email Remote vs. On-Site Hours Cost Customer Reviews Implementation vs. Ongoing
  48. 48. Restaurateurs’ Experience…
  49. 49. Thank You Questions? Learn about Toast’s all-in-one POS & restaurant management platform at: www.toasttab.com

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