Restaurant Systems & Technology at Fast Casual Executive Summit

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How did Fresh Hospitality take Taziki’s from a local favorite with three locations to #32 on the Fast Casual Top 100 Movers & Shakers with more than 20 locations now open?

This panel tells the story of Taziki’s fast paced growth by looking at how Fresh Hospitality used systems and technology to create a rapidly scalable brand.

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Restaurant Systems & Technology at Fast Casual Executive Summit

  1. 1. Restaurant Management SystemsThe Restaurant Operator’s Pursuit of Operational ExcellencePRESENTERS MODERATORMatt Bodnar Angela MorrisPartner, Fresh Hospitality CEO, ASGKeith RichardsFounder, Taziki’s Mediterranean CafeDavid GilbertPresident of Hospitality Group,Heartland Payment Systems
  2. 2. THE DREAM IMAGE: SOMETHING THAT DEPICTS KEITH’S REASON FOR GETTING INTO THE BUSINESS (MAYBE SHOT OF BUSY WAIT STAFF OR GOOD RESTAURANT CUSTOMER SERVICE?)
  3. 3. THE DREAM
  4. 4. THE DREAM
  5. 5. THE DREAM
  6. 6. THE DREAM
  7. 7. HITTING THE WALL Cash Control Create Environment for Profit Accountability Future Growth Solution Integration Promote Loyalty Minimize PaperworkDelivering Revenue AccountabilityConsistent Quality ? ? Staff Inventory Purchasing Training Programs Labor Costs Manager Generate Gift Programs Buy-in Repeat Business
  8. 8. THE REBOOT IMAGE: CLOSE UP OF FINGER HITTING THE “REBOOT” BUTTON
  9. 9. THE SOLUTIONS POS system – including integrated gift/loyalty program to build repeat business Inventory, F&B costing and purchasing control systems Labor scheduling and management systems Management training, coaching and incentive programs to create buy-in Established P&L and Q/A accountability at every level Paperless accounting, payroll and HR systems Real time unit and enterprise reporting systems Staff training program to improve consistency
  10. 10. THE SOLUTIONS IMAGE: PRE-SHIFT STAFF MEETING
  11. 11. RETURN OF THE JEDI IMAGE: “RETURN OF THE JEDI POSTER” BUT POSTER IS REALLY TAZIKI RESTAURANT AND IMAGE OF KEITH IN FRONT HOLDING LIGHT SABRE AND SMILING (LAUREL AROUND KEITH’S HEAD)
  12. 12. FUTURE CHALLENGES Real Time Reporting SystemsDifficult to Implement Need to Move to Cloud-Inventory, F&B Costing based/Mobile Platformsand Purchasing ControlSystems iPad / Touch-screen Paperless Processes Upstarts Not Fully Backed Labor Systems Still Not Integrated withUnmanaged, Unsecured Networks Payroll and Lack TipSupporting More Solutions Management
  13. 13. UNLIMITED FUTURE GROWTH
  14. 14. Where is fast and casual going?
  15. 15. What motivates
  16. 16. What keeps up at night?
  17. 17. Will restaurant ever be “push-button”?
  18. 18. FURTHER DISCUSSIONSHeartland Restaurant Solutions Fast Casual Forum RLC NRA SHOW April 21-24 May 18-21

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