Gower Smith, Founder & CEO, Swift | Zoomsystems

1. GOWER SMITH
FOUNDER & CEO
The Age of Retail Automation
Compete with on-line giants and deliver
amazing consumer experiences
SWYFT | ZOOMSYSTEMS

2. WHAT I PROMISED TO DISCUSS…
• Retail disruption is upon us
• Learn how to leverage AI, IoT, Robotics
• Gain share from the online giants
• Deliver befer consumer experiences in-store
• Reach consumers where they live & work by leveraging your
physical store presence
2
SWYFT | ZOOMSYSTEMS

3. AGENDA FOR OUR CONVERSATION
Automated Retail as a new sales channel
Retail Automation technology
Store of the future for the immediate gratification consumer
How this technology exists today
Economics & implications of automated versus staffed
Questions for the panel.
3
SWYFT | ZOOMSYSTEMS

4. EARLY EXAMPLES
4
SWYFT | ZOOMSYSTEMS

5. INSTORE RETAIL EXAMPLES
5
SWYFT | ZOOMSYSTEMS

6. CONFIDENTIA
L
SWYFT | ZOOMSYSTEMS

7. SWYFT | ZOOMSYSTEMS

8. SWYFT | ZOOMSYSTEMS

9. $.5B
$0.4B
$1.5B
$7.5B
Vending
$21B
US Market Potential
9
Automated Retail…
Market is set to explode as Automated Retail
evolves to Retail Automation
US convenience store
market $214B in 2014 (NACS)
$10B funding into instant
delivery companies in past 3
years (McKinsey & Co)
4 5 FRGH
UHDGHU
PLQLPL]H
WKLV
ZLGWK
DVIDU
DV
SRVVLEO
H
203.4
1 ) &
SWYFT | ZOOMSYSTEMS

10. AGENDA FOR OUR CONVERSATION
10
Automated Retail as a new sales channel
Retail Automation technology
Store of the future for the immediate gratification consumer
How this technology exists today
Economics & implications of automated versus staffed
Questions for the panel.
SWYFT | ZOOMSYSTEMS

11. Hardware
SWYFT | ZOOMSYSTEMS

12. Software
SWYFT | ZOOMSYSTEMS

13. IoT
13
SWYFT | ZOOMSYSTEMS

14. Increased commercial viability of stores
Super-convenient and fun experience
3 stores could cover all of Manhattan
Customer or brand option to fund delivery
1 HOUR DELIVERY
14
SWYFT | ZOOMSYSTEMS

15. • Automated Retail Stores installed in urban areas closer to
consumers.
• Software Development Kit designed for mobile purchases for
immediate delivery.
• Ability to track order similar to Uber, Lyft & other mapping apps.
• Automated Retail can fully automate delivery into consumer’s hand
leveraging automation (robots, AGVs and drones)
• Patent Pending in USA, Japan, China, EU, Australia
AUTOMATED RETAIL DELIVERY - A future with 100% automated supply chain
15
SWYFT | ZOOMSYSTEMS

16. Big Data
Artificial Intelligence is the broader concept of machines
being able to carry out tasks in a way that we would
consider “smart”.
Machine Learning is a current application of AI based
around the idea that we should really just be able to give
machines access to data and let them learn for themselves.
16
SWYFT | ZOOMSYSTEMS

17. AGENDA FOR OUR CONVERSATION
Automated Retail as a new sales channel
Retail Automation technology
Store of the future for the immediate gratification consumer
How this technology exists today
Economics & implications of automated versus staffed
Questions for the panel.
17
SWYFT | ZOOMSYSTEMS

18. WHO IS SHOPPING AND HOW?
• The top three factors that are very or extremely influential in determining where Americans
shop are price (87%), shipping cost and speed (80%) and discount offers (71%)
• 67% of Millennials and 56% of Gen Xers prefer to shop on online rather than in-store
• 41% of Baby Boomers and 28% of Seniors will click to purchase
• 34% said difficult to return items and long delivery estimates were also a pain (indicating a
desire for same-day delivery).
18
SWYFT | ZOOMSYSTEMS

19. WHAT IS RETAIL AUTOMATION?
Bringing automated retail technology to
automate service in traditional retail
stores.
19
SWYFT | ZOOMSYSTEMS

20. WHAT IS RETAIL AUTOMATION?
Delivering a retail shopping experience
or product delivery or return with no
human interaction
The power of on-line with gratification of
real world shopping experience
20
SWYFT | ZOOMSYSTEMS

21. SWYFT | ZOOMSYSTEMS

22. Use Case: Click & Collect
SWYFT | ZOOMSYSTEMS

23. Use Case: Self-service in store shopping
SWYFT | ZOOMSYSTEMS

24. Use Case: Click & Collect
SWYFT | ZOOMSYSTEMS

25. Use Case: Drive Through Purchase/Pickup
SWYFT | ZOOMSYSTEMS

26. Use Case: Order dinner as leaving the office
SWYFT | ZOOMSYSTEMS

27. Use Case: After Hours 1 HR Delivery to home
SWYFT | ZOOMSYSTEMS

28. Use Case: Return unwanted on-line order
SWYFT | ZOOMSYSTEMS

29. AGENDA FOR OUR CONVERSATION
Automated Retail as a new sales channel
Retail Automation technology
Store of the future for the immediate gratification consumer
How this technology exists today
Questions for the panel.
29
SWYFT | ZOOMSYSTEMS

30. SOFTWARE
• Automated retail software platforms with hundreds of person years &
15 years development
• E-Commerce systems
• Big Data, consumer databases
• IoT
• Hardware & firmware
30
SWYFT | ZOOMSYSTEMS

31. SWYFT | ZOOMSYSTEMS

32. 4 5 FRGH
UHDGHU
1 ) &
PLQLPL]HWKLV
ZLGWK
DVIDUDV
SRVVLEOH
203.4
SWYFT | ZOOMSYSTEMS

33. SWYFT | ZOOMSYSTEMS

34. AGENDA FOR OUR CONVERSATION
Automated Retail as a new sales channel
Retail Automation technology
Store of the future for the immediate gratification consumer
How this technology exists today
Economics & implications of automated versus staffed
Questions for the panel.
34
SWYFT | ZOOMSYSTEMS

35. AGENDA FOR OUR CONVERSATION
Automated Retail as a new sales channel
Retail Automation technology
Store of the future for the immediate gratification consumer
How this technology exists today
Economics & implications of automated versus staffed
Questions for the panel.
35
SWYFT | ZOOMSYSTEMS

36. QUESTIONS FOR OUR PANEL
1. What about the societal impact of automation?
2. What would be the lowest cost & easiest way to implement Retail Automation?
3. What breakthroughs have you seen in self-service
4. How are robotics developments enabling Retail Automation?
5. What would you like to ask?
36
SWYFT | ZOOMSYSTEMS

37. GOWER SMITH
FOUNDER & CEO
gower.smith@swyftstore.com
THANK YOU
37
SWYFT | ZOOMSYSTEMS

38. 38