Survey report on SIAM

1. Public Sector
Service
and
Integration
Management
(SIAM)
Survey Report 2014

2. Service and Integration Management (SIAM) in the public sector survey 2014
!
The Survey
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Over the past few months, IT leaders across the public sector have been
searching for new ways of working that would enable them to deliver services that
are fit for use in the 21st century.
Recently, Enfield Council became the first local authority in the UK to adopt a
service integration and management (SIAM) model. According to the council, the
move to SIAM is anticipated to cut overall IT costs by a quarter. With public sector
cuts expected to continue, it is now more important than ever for public sector
organisations to consider the benefits of using SIAM to deliver a flexible end-to-end
service.
Our 'Service Integration and Management (SIAM) in the public sector survey 2014',
considered how SIAM is currently viewed within the public sector, the challenges
organisations hope to address through SIAM, and the barriers they have
experienced to introducing it.
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3. Service and Integration Management (SIAM) in the public sector survey 2014
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Who Took Part!
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65 individuals took part from 62 unique organisations across the public sector. The
following diagrams illustrate the breakdown of respondents by sector and seniority.
Central Government Local Government
Healthcare Education
Non-Departmental Public Bodies Other*
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Figure 1: Profile by sector - * ‘Other’ represents Housing Associations, Police and Fire & Rescue
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10%
18%
19%
16%
18%
19%

4. Service and Integration Management (SIAM) in the public sector survey 2014
Chief Executive Director Head Manager Other
37%
Figure 2: Profile by seniority level
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14%
21%
26%
2%
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Acknowledgements!
The survey team at iGov Survey would like to take this opportunity to thank all of those who were
kind enough to take part - and especially to those who found the time to offer additional insight
through their extra comments. We would also like to thank our partner, Software AG, for their
assistance in compiling the survey questions, scrutinising the responses and analysing the results.!
Service Integration and Management in the public sector survey 2014 © copyright
Unless explicitly stated otherwise, all rights including those in copyright in the
content of this publication are owned by or controlled for these purposes by iGov
Survey.!
Except as otherwise expressly permitted under copyright law or iGov Survey’s Terms of Use, the content of this
publication are owned by or controlled may not be copied, reproduced, republished, downloaded, posted, broadcast or
transmitted in any way without first obtaining iGov Survey’s written permission or that of the copyright owner.!
To contact the iGov Survey team:
Email: dcross@ingenium-ids.org Tel: 0161 482 7890
Address: FAO David Cross, Ingenium IDS Ltd, Mansion House, Wellington Road South, Stockport, Cheshire, SK1 3UA

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