Business Background This company is the World leading provider of air and ocean freight services and one of the leading overland freight forwarders in Europe and the Middle East. It plans and implements global transport solutions for their customers to supply the necessary capacity and to coordinate the flow of goods in more than 180 countries.
Business Challenge: Further increase market share by providing highly differentiating global logistics solutions to their customers Provide custom logistics products by flexibly combining pickup, packaging, transport and delivery mechanisms of customers, service providers and the logistics provider Optimize trade lanes by monitoring the end-to-end process in real time and supporting re-routing decisions Increase SLA compliance and customer satisfaction by integrating SLA´s and customer segmentation into the escalation process
Business Solution New Forwarding Environment: Business and IT Transformation Program which introduces a new business model and replaces the former IT operating systems Business Transformation: introduce improved processes that satisfy our customers needs and support our daily work including - Greater visibility of shipments - Providing a standard product catalogue - Increasing focus on the customer - Global alignment of our business IT Transformation: introduce a new IT landscape - Allow for greater flexibility in dealing with the customer - Increase the level of automation, visibility and control “Integration Backbone” is an IT transformation project with three main targets: to integrate the heterogeneous IT landscape, reduce the complexity of IT applications, and lower IT costs in a sustainable manner.
Business Results: strengthened market position and competitiveness Enhanced buying due to global alignment and transparency of business Cost improvements due to efficiency gains