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HELP-DESK-MIGRATION.COM
A Guideline to
Zendesk to Re:amaze
Data Migration
A step-by-step workflow, customization & support plans
Select Concierge migration to have
your data import done for you.
Click Start Demo Migration to
test our our service and how
your data will look like on the
target platform.
Select the source platform from which
you'd like to transfer your data.
Provide your
company's domain
and log in with your
account.
Note that admin
rights are required
for this account, or
the migration
process cannot
begin To proceed to the next step,
click on the 'Continue' button
Select the target platform where you'd
like to transfer your data.
Provide your
company's
domain, email,
and API Token.
Note that admin
rights are required
for this account,
or the migration
process cannot
begin
To proceed to the next step,
click on the 'Continue' button
If you have any missing agents profiles
on your target platform, create them
while matching.
If you have any deleted,
unassigned, or inactive agents
on your source platform,
select a default user on the
target platform to re-assign
their tickets
Match the source users
profiles with the
corresponding ones on the
target platfrom.
Click Save matching to apply settings.
The system default fields get mapped
automatically.
Map the source default fields
to the corresponding target
ones.
Click Save mapping to apply settings.
The system default fields get mapped
automatically.
Map the source default fields
to the corresponding target
ones.
Click Save mapping to apply settings.
Choose the suitable
automated options
to customize your
data import.
To start a Free
Demo, click on the
'Continue' button
The available automated
options depend on both
your source and target
platforms.
Check every report for
migrated, failed, and
skipped records to verify
the Demo results.
If needed, change
any settings by
returning to a
specific step.
Choose a suitable
support plan to
meet your business
needs.
Proceed to payment to initiate
the Full Data Migration.
Click on Price breakdown to see
all the details on All Data
Migration Price.
Copy the source and
target IDs and compare
them.
Click Close to move on to the
next report.
IDs are clickable so you can
open the source and target
records right from Migration
Wizard
Click Start full data migration
to move all source data to the
target platform.
Schedule the Full Data
Migration to tailor it to your
team's workflow.
Look through the
checklist before
setting up the Full
Data Migration.
tickets
articles
their related data
Pricing
Customizations
Help Desk Migration ensures transparent pricing where
the price depends on:
Number of records
The migration cost depends on the
number of records (tickets, agents,
groups, companies, etc.) you want
to move to a new platform.
selected automated option
during data mapping
customizations built for your
specific migration
Supercharge your help desk
change with additional options &
customizations to enhance your
data migration.
Standard is free of charge
Premium starts at $200
Signature starts at $500
Support plan
Choose from a set of support
service packages to meet your
specific needs.
Take control over
customization* and tailor your
data migration painlessly available for Zendesk to Re:amaze migration
Automated options
01
Add tags to tickets to
better manage new
and historical data on
your new platform
02
Migrate inline images
as ticket attachments
if your target platform
doesn't support them
03
Skip attachments to
speed up your data
migration
04
Migrate call
recordings as ticket
attachments when
migrating from
Zendesk
05
Try a Demo with
custom data to
preview how specific
records will look like
on the target
platform
Take control over
customization* and tailor your
data migration painlessly available for Zendesk to Re:amaze migration
Automated options
06
Migrate side
conversations as
attachments when
transferring them
from Zendesk
07
Migrate records
chronologically, from
newest to oldest.
Applies only to Full
Migration
01
Standard plan
02
Premium plan
03
Signature plan
Support plans
9/5 Support via email, phone & chat
Regular SLA response time (within 24
hours)
This plan includes
It is free and available to anyone who signs
up
Key benefits
Standard plan
16/5 support via email, phone & chat
High-priority response time
Dedicated support on weekends
1 data re-migration within 5 days
This plan includes
16/5 on weekdays and 8 hours on weekends
support via email, phone & chat
Support from the senior team support
representatives
Data re-migration within 5 (five) days
Key benefits
Premium plan
Highest priority response time
Dedicated tech support on
weekends/holidays
1 data re-migration within 10 days
1 Delta migration within 10 days
Skipped/failed records check and migration
This plan includes
Data re-migration within 10 (ten) days
Interval Migration to pause and resume your
data migration during the workweek
Delta Migration to import new & updated
records only
Skipped/failed records check and migration
Key benefits
Signature plan
List of Recommended Customizations
Filter help desk data by different
criteria (i.e., creation date, tags,
custom fields, etc.)
Change the default migration
process (i.e., migrate change
and problem objects as tickets,
etc.
Migrate the information from the
integrations (i.e., migrate linked
Jira task ID or URL)
Add information to the migrated
data (i.e., mark tickets with extra
tags, add legacy ticket ID to the
ticket subject)
Migrate emails of CC users into a
text or multi-line custom field,
etc.
Migrate Account and Contact
custom fields
Migrate additional phone
numbers or emails for contacts
RE:AMAZE DATA MIGRATION CHECKLIST
Don't miss any crucial steps and ensure a smooth transition.
Click here to access the checklist now!
Contact Us
Phone Number
Email Address Website
https://app.help-desk-migration.com/migration/create
+1-888-866-7471
contact@help-desk-migration.com

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A Guideline to Zendesk to Re:amaze Data Migration

  • 1. HELP-DESK-MIGRATION.COM A Guideline to Zendesk to Re:amaze Data Migration A step-by-step workflow, customization & support plans
  • 2. Select Concierge migration to have your data import done for you. Click Start Demo Migration to test our our service and how your data will look like on the target platform.
  • 3. Select the source platform from which you'd like to transfer your data. Provide your company's domain and log in with your account. Note that admin rights are required for this account, or the migration process cannot begin To proceed to the next step, click on the 'Continue' button
  • 4. Select the target platform where you'd like to transfer your data. Provide your company's domain, email, and API Token. Note that admin rights are required for this account, or the migration process cannot begin To proceed to the next step, click on the 'Continue' button
  • 5. If you have any missing agents profiles on your target platform, create them while matching. If you have any deleted, unassigned, or inactive agents on your source platform, select a default user on the target platform to re-assign their tickets Match the source users profiles with the corresponding ones on the target platfrom. Click Save matching to apply settings.
  • 6. The system default fields get mapped automatically. Map the source default fields to the corresponding target ones. Click Save mapping to apply settings.
  • 7. The system default fields get mapped automatically. Map the source default fields to the corresponding target ones. Click Save mapping to apply settings.
  • 8. Choose the suitable automated options to customize your data import. To start a Free Demo, click on the 'Continue' button The available automated options depend on both your source and target platforms.
  • 9. Check every report for migrated, failed, and skipped records to verify the Demo results. If needed, change any settings by returning to a specific step.
  • 10. Choose a suitable support plan to meet your business needs. Proceed to payment to initiate the Full Data Migration. Click on Price breakdown to see all the details on All Data Migration Price.
  • 11. Copy the source and target IDs and compare them. Click Close to move on to the next report. IDs are clickable so you can open the source and target records right from Migration Wizard
  • 12. Click Start full data migration to move all source data to the target platform. Schedule the Full Data Migration to tailor it to your team's workflow. Look through the checklist before setting up the Full Data Migration.
  • 13. tickets articles their related data Pricing Customizations Help Desk Migration ensures transparent pricing where the price depends on: Number of records The migration cost depends on the number of records (tickets, agents, groups, companies, etc.) you want to move to a new platform. selected automated option during data mapping customizations built for your specific migration Supercharge your help desk change with additional options & customizations to enhance your data migration. Standard is free of charge Premium starts at $200 Signature starts at $500 Support plan Choose from a set of support service packages to meet your specific needs.
  • 14. Take control over customization* and tailor your data migration painlessly available for Zendesk to Re:amaze migration Automated options 01 Add tags to tickets to better manage new and historical data on your new platform 02 Migrate inline images as ticket attachments if your target platform doesn't support them 03 Skip attachments to speed up your data migration 04 Migrate call recordings as ticket attachments when migrating from Zendesk 05 Try a Demo with custom data to preview how specific records will look like on the target platform
  • 15. Take control over customization* and tailor your data migration painlessly available for Zendesk to Re:amaze migration Automated options 06 Migrate side conversations as attachments when transferring them from Zendesk 07 Migrate records chronologically, from newest to oldest. Applies only to Full Migration
  • 17. 9/5 Support via email, phone & chat Regular SLA response time (within 24 hours) This plan includes It is free and available to anyone who signs up Key benefits Standard plan
  • 18. 16/5 support via email, phone & chat High-priority response time Dedicated support on weekends 1 data re-migration within 5 days This plan includes 16/5 on weekdays and 8 hours on weekends support via email, phone & chat Support from the senior team support representatives Data re-migration within 5 (five) days Key benefits Premium plan
  • 19. Highest priority response time Dedicated tech support on weekends/holidays 1 data re-migration within 10 days 1 Delta migration within 10 days Skipped/failed records check and migration This plan includes Data re-migration within 10 (ten) days Interval Migration to pause and resume your data migration during the workweek Delta Migration to import new & updated records only Skipped/failed records check and migration Key benefits Signature plan
  • 20. List of Recommended Customizations Filter help desk data by different criteria (i.e., creation date, tags, custom fields, etc.) Change the default migration process (i.e., migrate change and problem objects as tickets, etc. Migrate the information from the integrations (i.e., migrate linked Jira task ID or URL) Add information to the migrated data (i.e., mark tickets with extra tags, add legacy ticket ID to the ticket subject) Migrate emails of CC users into a text or multi-line custom field, etc. Migrate Account and Contact custom fields Migrate additional phone numbers or emails for contacts
  • 21. RE:AMAZE DATA MIGRATION CHECKLIST Don't miss any crucial steps and ensure a smooth transition. Click here to access the checklist now!
  • 22. Contact Us Phone Number Email Address Website https://app.help-desk-migration.com/migration/create +1-888-866-7471 contact@help-desk-migration.com