Migrating your customer service data from Zendesk to Re:amaze can significantly enhance your support operations, but it requires careful planning and execution. "A Guideline to Zendesk to Re:amaze Data Migration" is designed to assist businesses in managing this transition smoothly and efficiently. This comprehensive guide covers all aspects of the data migration process, ensuring that your data is transferred accurately and effectively.

1. HELP-DESK-MIGRATION.COM
A Guideline to
Zendesk to Re:amaze
Data Migration
A step-by-step workflow, customization & support plans

2. Select Concierge migration to have
your data import done for you.
Click Start Demo Migration to
test our our service and how
your data will look like on the
target platform.

3. Select the source platform from which
you'd like to transfer your data.
Provide your
company's domain
and log in with your
account.
Note that admin
rights are required
for this account, or
the migration
process cannot
begin To proceed to the next step,
click on the 'Continue' button

4. Select the target platform where you'd
like to transfer your data.
Provide your
company's
domain, email,
and API Token.
Note that admin
rights are required
for this account,
or the migration
process cannot
begin
To proceed to the next step,
click on the 'Continue' button

5. If you have any missing agents profiles
on your target platform, create them
while matching.
If you have any deleted,
unassigned, or inactive agents
on your source platform,
select a default user on the
target platform to re-assign
their tickets
Match the source users
profiles with the
corresponding ones on the
target platfrom.
Click Save matching to apply settings.

6. The system default fields get mapped
automatically.
Map the source default fields
to the corresponding target
ones.
Click Save mapping to apply settings.

7. The system default fields get mapped
automatically.
Map the source default fields
to the corresponding target
ones.
Click Save mapping to apply settings.

8. Choose the suitable
automated options
to customize your
data import.
To start a Free
Demo, click on the
'Continue' button
The available automated
options depend on both
your source and target
platforms.

9. Check every report for
migrated, failed, and
skipped records to verify
the Demo results.
If needed, change
any settings by
returning to a
specific step.

10. Choose a suitable
support plan to
meet your business
needs.
Proceed to payment to initiate
the Full Data Migration.
Click on Price breakdown to see
all the details on All Data
Migration Price.

11. Copy the source and
target IDs and compare
them.
Click Close to move on to the
next report.
IDs are clickable so you can
open the source and target
records right from Migration
Wizard

12. Click Start full data migration
to move all source data to the
target platform.
Schedule the Full Data
Migration to tailor it to your
team's workflow.
Look through the
checklist before
setting up the Full
Data Migration.

13. tickets
articles
their related data
Pricing
Customizations
Help Desk Migration ensures transparent pricing where
the price depends on:
Number of records
The migration cost depends on the
number of records (tickets, agents,
groups, companies, etc.) you want
to move to a new platform.
selected automated option
during data mapping
customizations built for your
specific migration
Supercharge your help desk
change with additional options &
customizations to enhance your
data migration.
Standard is free of charge
Premium starts at $200
Signature starts at $500
Support plan
Choose from a set of support
service packages to meet your
specific needs.

14. Take control over
customization* and tailor your
data migration painlessly available for Zendesk to Re:amaze migration
Automated options
01
Add tags to tickets to
better manage new
and historical data on
your new platform
02
Migrate inline images
as ticket attachments
if your target platform
doesn't support them
03
Skip attachments to
speed up your data
migration
04
Migrate call
recordings as ticket
attachments when
migrating from
Zendesk
05
Try a Demo with
custom data to
preview how specific
records will look like
on the target
platform

15. Take control over
customization* and tailor your
data migration painlessly available for Zendesk to Re:amaze migration
Automated options
06
Migrate side
conversations as
attachments when
transferring them
from Zendesk
07
Migrate records
chronologically, from
newest to oldest.
Applies only to Full
Migration

16. 01
Standard plan
02
Premium plan
03
Signature plan
Support plans

17. 9/5 Support via email, phone & chat
Regular SLA response time (within 24
hours)
This plan includes
It is free and available to anyone who signs
up
Key benefits
Standard plan

18. 16/5 support via email, phone & chat
High-priority response time
Dedicated support on weekends
1 data re-migration within 5 days
This plan includes
16/5 on weekdays and 8 hours on weekends
support via email, phone & chat
Support from the senior team support
representatives
Data re-migration within 5 (five) days
Key benefits
Premium plan

19. Highest priority response time
Dedicated tech support on
weekends/holidays
1 data re-migration within 10 days
1 Delta migration within 10 days
Skipped/failed records check and migration
This plan includes
Data re-migration within 10 (ten) days
Interval Migration to pause and resume your
data migration during the workweek
Delta Migration to import new & updated
records only
Skipped/failed records check and migration
Key benefits
Signature plan

20. List of Recommended Customizations
Filter help desk data by different
criteria (i.e., creation date, tags,
custom fields, etc.)
Change the default migration
process (i.e., migrate change
and problem objects as tickets,
etc.
Migrate the information from the
integrations (i.e., migrate linked
Jira task ID or URL)
Add information to the migrated
data (i.e., mark tickets with extra
tags, add legacy ticket ID to the
ticket subject)
Migrate emails of CC users into a
text or multi-line custom field,
etc.
Migrate Account and Contact
custom fields
Migrate additional phone
numbers or emails for contacts

21. RE:AMAZE DATA MIGRATION CHECKLIST
Don't miss any crucial steps and ensure a smooth transition.
Click here to access the checklist now!

22. Contact Us
Phone Number
Email Address Website
https://app.help-desk-migration.com/migration/create
+1-888-866-7471
contact@help-desk-migration.com