DSHS/HCS
Rosetta Eun Ryong Lee
Seattle Girls’ School
What I Said and What I Meant:
Cross Cultural Communication
Rosetta Eu...
About Seattle Girls’ School
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Goals
 Learn cross cultural communication
theories and dimensions of variability
among cultures.
 Examine how power, pri...
Agenda
 Cross Cultural Communication
 Individual and Cultural Value Differences
 Exercise: Non-Verbal Violations
 Brea...
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
 What is it?
 How is it Different from Intercultural
Communication?
 CCC Theories
– Face-Negotiation Theory
– Conversat...
Individual - Collectivistic
Low Context - High Context
Task - Relationship
Low Uncertainty - High Uncertainty
Vertical - H...
 Personality Orientation
 Individual Values
- Allocentric
- Idiocentric
 Self Construal
- Independent
- Interdependent
...
Discussion: My Style
In hearing about
communication
differences, what would
you describe as your
cultural communication
st...
Cultural Values
Norms, and Rules
 Values
 Value Priorities
 Norms of Behavior
 Non-Verbal
Communication
Rosetta Eun Ry...
CulturalValueDifferences
Rosetta Eun Ryong LeeRosetta Eun Ryong LeeRosetta Eun Ryong LeeRosetta Eun Ryong Lee (http://site...
Exercise: Non-Verbal Violations
1: Please pick a partner and stand.
2: You and your partner will receive
different instruc...
Non-Verbal Violations: Partner 1
You signal respect by standing
physically close to your partner. Stand
Approximately 6 in...
Non-Verbal Violations: Partner 2
You signal respect by standing at
least an arm's length away from your
partner. You const...
Exercise: Non-Verbal Violations
1: Please pick a partner and stand.
2: You and your partner will receive
different instruc...
Debrief: Nonverbal Violations
Did the INTENT of your described
behaviors allow you to display
them more enthusiastically?
...
Break
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Race
Religion
Class
Gender
Sexual
Orientation
Ability
Age
Ethnicity
Geographic Location
Language
Educational
Attainment
Ap...
Identifiers, Power,
and Communication
Internalized Oppression/Dominance
Stereotype Threat
Microaggressions/Accumulated Imp...
Discussion: Conflict Re-understood
Think about a recent conflict which you
now know to be true to be at heart a n
identity...
So What? Now What?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Cross Cultural Communication Skills
• Know Dimensions of
Variability
• Learn Cultural Values
and Norms
• Examine Cultural
...
Effective Communication Models
Common Threads
Brenda J. Allen, Difference Matters: Communicating Social Identity
SUPPORTIV...
Assumptions and Interpretations
• Mental Models
• Ladder of Inference
Belief
Conclusions
Selective Data
Observable Data
• ...
1. What did you see/hear (raw data)?
2. What are your personal filters (cultural
values, norms, and identifiers)?
3. What ...
Developmental Model of Intercultural
Sensitivity (DMIS) Schematic
Continuum of Cross-Cultural Fluency
and Competence
Roset...
1. How do you see materials
from this workshop applying
to your roles?
2. What questions do you still
have?
3. What are yo...
“To be culturally effective doesn’t
mean you are an authority in the
values and beliefs of every culture.
What it means is...
Final Questions or Comments?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Resources
• “Stereotype Threat” by Joshua Aronson
• David K. Berlo, The Process of Communication (New York: Holt,
Rinehart...
Presenter Information
Rosetta Eun Ryong Lee
6th Faculty and
Professional Outreach
Seattle Girls’ School
2706 S Jackson Str...
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DSHS HCS Washington Region 2 Cross Cultural Communication

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2.5 hour session delivered to care providers of DSHS/HCS Region 2 of Washington State. Humans communicate on many levels: spoken language, tone, body language, style and personality. The fact that we have complex cultural identities and a host of differing past experiences increases the probability of cross-cultural miscommunications. This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.

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  • 5/29/2014
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  • DSHS HCS Washington Region 2 Cross Cultural Communication

    1. 1. DSHS/HCS Rosetta Eun Ryong Lee Seattle Girls’ School What I Said and What I Meant: Cross Cultural Communication Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    2. 2. About Seattle Girls’ School Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    3. 3. Goals  Learn cross cultural communication theories and dimensions of variability among cultures.  Examine how power, privilege, and difference affects communication  Identify skills and tools to increase cross-cultural effectiveness Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    4. 4. Agenda  Cross Cultural Communication  Individual and Cultural Value Differences  Exercise: Non-Verbal Violations  Break  Cultural Identifiers, Power, and Communication  Discussion: Conflict Re-Understood  Cross Cultural Communication Skills  Discussion: How Can I Apply All This?  Resources Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    5. 5. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    6. 6.  What is it?  How is it Different from Intercultural Communication?  CCC Theories – Face-Negotiation Theory – Conversational Constraints Theory – Expectancy Violation Theory – Anxiety/Uncertainty Management Theory – Communication Accommodation Theory Cross Cultural Communication Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    7. 7. Individual - Collectivistic Low Context - High Context Task - Relationship Low Uncertainty - High Uncertainty Vertical - Horizontal Dimensions of Variability Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    8. 8.  Personality Orientation  Individual Values - Allocentric - Idiocentric  Self Construal - Independent - Interdependent  Individual Socialization  Cultural Norms and Rules Factors that Influence Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    9. 9. Discussion: My Style In hearing about communication differences, what would you describe as your cultural communication style? Have you noticed stark differences compared to others? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    10. 10. Cultural Values Norms, and Rules  Values  Value Priorities  Norms of Behavior  Non-Verbal Communication Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    11. 11. CulturalValueDifferences Rosetta Eun Ryong LeeRosetta Eun Ryong LeeRosetta Eun Ryong LeeRosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/) RELATIONAL Individualism self-reliance, independence (selfish) Collectivism group interdependence (mindless follower) Informality directness, give and take discussion (rude and abrupt) Formality indirectness, protect "face" (stiff and impersonal) Competition individual achievement (egotistical, show-off) Cooperation group achievement (avoiding doing work or taking responsibility) AUTHORITY Egalitarianism fairness, belief in equal opportunity (being picky, on a soapbox) Hierarchy privilege of status or rank (power hungry or avoiding accountability) TEMPORAL Use of Time "Time is money" (doesn’t get the important things in life) Passage of Time "Time is for life" (lazy and irresponsible) Change/Future Adaptability ensures survival (muckraker, stirs up trouble) Tradition/Past Stability ensures survival (old-school, afraid of change) ACTIVITY Action orientation "Make things happen" (rushes without thinking) "Being" orientation "Let things happen" (indecisive and slow) Practicality Efficiency is always best (impersonal and unscrupulous) Idealism Always maintain principles (naïve and impractical)
    12. 12. Exercise: Non-Verbal Violations 1: Please pick a partner and stand. 2: You and your partner will receive different instructions for nonverbal behaviors. Do not share the information. 3: Begin to converse about your interests and hobbies. 4: INCREMENTALLY dramatize the nonverbal behavior. 5: Make note of thoughts or feelings you experience. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    13. 13. Non-Verbal Violations: Partner 1 You signal respect by standing physically close to your partner. Stand Approximately 6 inches away from him/her. You enjoy asking a lot of questions to signal conversational excitement and involvement. You also like to touch your partner's arm from time-to-time to signal approval for a good idea. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    14. 14. Non-Verbal Violations: Partner 2 You signal respect by standing at least an arm's length away from your partner. You constantly check your watch or the clock for fear of running out of time in the conversation. You also like to make loud sounds (ahs, oohs, uh-huhs, sighs, etc.) to signal your approval and great contentment of the conversation. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    15. 15. Exercise: Non-Verbal Violations 1: Please pick a partner and stand. 2: You and your partner will receive different instructions for nonverbal behaviors. Do not share the information. 3: Begin to converse about your interests and hobbies. 4: INCREMENTALLY dramatize the nonverbal behavior. 5: Make note of thoughts or feelings you experience. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    16. 16. Debrief: Nonverbal Violations Did the INTENT of your described behaviors allow you to display them more enthusiastically? What was the IMPACT of the behaviors of your partner? Did knowing that “odd” behaviors may be part of the exercise help you accept your partner’s behavior? In working with people from various communities, what do you take away from this exercise? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    17. 17. Break Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    18. 18. Race Religion Class Gender Sexual Orientation Ability Age Ethnicity Geographic Location Language Educational Attainment Appearance Seniority Position or Title Status Relationship To Power Players InternalExternal Institutional Dimensions of Identity and Culture Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    19. 19. Identifiers, Power, and Communication Internalized Oppression/Dominance Stereotype Threat Microaggressions/Accumulated Impact Code/Mode Switching Fish Seeing the Water “Norm” “Normal” “Good” “Intent” versus “Impact” Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    20. 20. Discussion: Conflict Re-understood Think about a recent conflict which you now know to be true to be at heart a n identity and power difference. Using some of the terminology introduced, discuss with a partner or group of three what was going on to cause the conflict. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    21. 21. So What? Now What? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    22. 22. Cross Cultural Communication Skills • Know Dimensions of Variability • Learn Cultural Values and Norms • Examine Cultural Identities, Power, and Privilege • Know Your Own Place in these Elements • Practice Effective Communication Models • Be able to Adjust and Accommodate for Others Based on Knowledge Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    23. 23. Effective Communication Models Common Threads Brenda J. Allen, Difference Matters: Communicating Social Identity SUPPORTIVE DEFENSIVE Description Evaluation Problem-Orientation Control Spontaneity Strategy Empathy Neutrality Equality Superiority Provisionalism Certainty Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    24. 24. Assumptions and Interpretations • Mental Models • Ladder of Inference Belief Conclusions Selective Data Observable Data • Tools of Action Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    25. 25. 1. What did you see/hear (raw data)? 2. What are your personal filters (cultural values, norms, and identifiers)? 3. What was your interpretation of what you saw/heard (inference)? 4. How did you feel as a result? 5. What do you want? Checking Assumptions and Interpretations: Steps to Analyze Rosetta Eun Ryong LeeRosetta Eun Ryong LeeRosetta Eun Ryong LeeRosetta Eun Ryong LeeRosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
    26. 26. Developmental Model of Intercultural Sensitivity (DMIS) Schematic Continuum of Cross-Cultural Fluency and Competence Rosetta Eun Ryong Lee (http://sites.google.com/site/sgsprofessionaloutreach/)
    27. 27. 1. How do you see materials from this workshop applying to your roles? 2. What questions do you still have? 3. What are your personal action steps? Discussion: How Will I Apply All This? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    28. 28. “To be culturally effective doesn’t mean you are an authority in the values and beliefs of every culture. What it means is that you hold a deep respect for cultural differences and are eager to learn, and willing to accept, that there are many ways of viewing the world” Okokon O. Udo Cultural Effectiveness Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    29. 29. Final Questions or Comments? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    30. 30. Resources • “Stereotype Threat” by Joshua Aronson • David K. Berlo, The Process of Communication (New York: Holt, Rinehart, and Winston, 1960) • Brenda J. Allen, Difference Matters: Communicating Social Identity • William Gudykunst, Cross-Cultural and Intercultural Comunication • Milton Bennett, PhD, Intercultural Communication Institute www.intercultural.org • National Coalition Building Institute • “Non-Verbal Communication Across Cultures” by Erica Hagen, Intercultural Communication Resources • Thiagi.com • Thrive! Team Dynamics • Nonverbal Violations by Stella Ting-Toomey • http://www.analytictech.com/mb021/action_science_ history.htm Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
    31. 31. Presenter Information Rosetta Eun Ryong Lee 6th Faculty and Professional Outreach Seattle Girls’ School 2706 S Jackson Street Seattle WA 98144 (206) 805-6562 rlee@seattlegirlsschool.org http://tiny.cc/rosettalee Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

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