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Online Brand Management Issues Krista Neher Company:  www.bootcampdigital.com Blog:  www.themarketess.com Email: krista@themarketess.com Twitter: @kristaneher
About Me….. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Like it or not, you have a brand. ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Internet Changes  Everything
The Internet Changed Branding ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Good News? You Can Influence It
Principles for Online Brand Management
The Walls are Falling
You Are Not Always in Control
Be Consistent
Be Transparent
Assume that Everything is Public
Set Clear Expectations
3 Steps to Online Reputation Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Respond ,[object Object],[object Object],[object Object]
 
Show some   Love
Your advocates will   defend  your brand for you
 
What about people who   hate  on you?
Why do people   hate  on you? Get to the  root  of the issue.
6 Tips for Dealing with Negativity ,[object Object],[object Object]
2.  Listen  and try to understand.
3. Thank them for   Caring.
4. Be  Transparent  and  Explain
5. Build a  community  of passionate  brand defenders.
6. Know when to  walk away.
Doing it Wrong - RyanAir ,[object Object],[object Object]
Remember Blended/Universal Search Results
Let’s Connect! Krista Neher [email_address] @kristaneher www.bootcampdigital.com www.themarketess.com

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Online Brand Management Pubcon Vegas09