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The Art of Conversation:All of us are smarter than any of us*                  * Apologies to Chris Collison!             ...
Let’s have a chat…Openness to changeSome recent research…Individual effectsThe power of groupsInnovation and sharingMaking...
Conversationdoesnt just reshufflethe cards: it creates new cards– Theodore Zeldin                    From David Gurteen - ...
In conversation we…Transform factsReshape themDraw new implicationsDevelop new trains of thought
We must be open…                          “We risk                  impoverishing           ourselves if we ignore        ...
"...The kind of    conversation Im  interested in is onewhich you start with awillingness to emerge a    slightly differen...
Conversation is intrinsically creative                            http://www.flickr.com/photos/atomicjeep/
… If we are prepared to change.The way we talk shapes what we doIf we talk differently, life can be more interesting      ...
Talking to others improves individual                       mental functionFriends with cognitive benefits                ...
Brief, friendly conversationsimprove executive function -      working memory, focus                http://www.flickr.com/...
Put yourself in other shoes                              http://www.flickr.com/photos/zoonabar/
Evidence for a Collective Intelligence Factor inthe Performance of Human Groups- Woolley et al, 2010
Ability to perform group tasksIndependent of individual intelligenceWhole greater than sum of partsBased from how the team...
Collective intelligence         Social sensitivity                              No domination           Equal turns       ...
Women and conversation                   More sensitivity                         http://www.flickr.com/photos/cmi_managers/
Leadershipchallenge:facilitation,                              t io ns                               an isanot control    ...
Innovation – the Eureka moment?Progress is more aboutone door leading toanother door- Steven Johnson, WhereGood Ideas Come...
The adjacent possibleThe multiple… Don’t isolate the genius in the laboratory!                                http://www.f...
The Enlightenment – C17                          http://socialmelb.com/
Wisdom of crowds – cognitive problems            The many are smarter than the fewDiverse membershipMembers thinking indep...
CommunityGet people together in conversation                           http://www.flickr.com/photos/MrTopf/
Conversations for knowledge sharingand innovation – the café concept                      See: http://delarue.net/blog/201...
Conversational tools                       http://www.flickr.com/photos/44709316@N03/
Microblogging    https://www.yammer.com/cpx/
Networking, awareness, chatAny conversation helps!                     http://www.facebook.com/#!/groups/323447999676/
Conversations help us…            … find the missing pieces                                 http://ozcollab.com/
Facing complexity in organisationsEngaging people                            http://www.flickr.com/photos/odreiuqzide/
Five rules for moreinnovative conversations             http://www.flickr.com/photos/bytemarks/
Have we all been introduced?                         http://www.flickr.com/photos/lionheartphotography/
Is everyone open    and willing to         change?
Are we alltaking equal      turns?
Is the talk friendly and constructive?                                  http://www.flickr.com/photos/ryanready/
Do we have sufficiently diverse viewpoints?                                http://www.flickr.com/photos/untitlism/
Let’s talk about it…                            @kdelarue                       +61 418 51 7676                     keith@...
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Art of conversation

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Latest version of the "Art of Conversation" presentation, presented at Ark Group's KM-UK, London, 13 June 2012.

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Transcript of "Art of conversation"

  1. 1. The Art of Conversation:All of us are smarter than any of us* * Apologies to Chris Collison! Keith De La Rue http://www.flickr.com/photos/dragunsk/
  2. 2. Let’s have a chat…Openness to changeSome recent research…Individual effectsThe power of groupsInnovation and sharingMaking it happen… Have a conversation and have some fun!
  3. 3. Conversationdoesnt just reshufflethe cards: it creates new cards– Theodore Zeldin From David Gurteen - http://www.gurteen.com/gurteen/gurteen.nsf/id/theodore-zeldin
  4. 4. In conversation we…Transform factsReshape themDraw new implicationsDevelop new trains of thought
  5. 5. We must be open… “We risk impoverishing ourselves if we ignore the personal” - Gurteen http://www.flickr.com/photos/timpatterson/
  6. 6. "...The kind of conversation Im interested in is onewhich you start with awillingness to emerge a slightly different person... Its an adventure inwhich we agree to cookthe world together andmake it taste less bitter" http://www.flickr.com/photos/88691054@N00/
  7. 7. Conversation is intrinsically creative http://www.flickr.com/photos/atomicjeep/
  8. 8. … If we are prepared to change.The way we talk shapes what we doIf we talk differently, life can be more interesting http://www.flickr.com/photos/aturkus/
  9. 9. Talking to others improves individual mental functionFriends with cognitive benefits - Ybarra et al, 2010 http://www.flickr.com/photos/zoetnet/
  10. 10. Brief, friendly conversationsimprove executive function - working memory, focus http://www.flickr.com/photos/chipgriffin/
  11. 11. Put yourself in other shoes http://www.flickr.com/photos/zoonabar/
  12. 12. Evidence for a Collective Intelligence Factor inthe Performance of Human Groups- Woolley et al, 2010
  13. 13. Ability to perform group tasksIndependent of individual intelligenceWhole greater than sum of partsBased from how the team works together http://www.flickr.com/photos/gregloby/
  14. 14. Collective intelligence Social sensitivity No domination Equal turns http://www.flickr.com/photos/36238874@N02/
  15. 15. Women and conversation More sensitivity http://www.flickr.com/photos/cmi_managers/
  16. 16. Leadershipchallenge:facilitation, t io ns an isanot control org ts cal alis c h i id u rar div hie in for ged asy rug t e or No - http://www.flickr.com/photos/http2007/
  17. 17. Innovation – the Eureka moment?Progress is more aboutone door leading toanother door- Steven Johnson, WhereGood Ideas Come FromSharing and recombiningideas-> Conversation http://www.flickr.com/photos/karrienodalo/
  18. 18. The adjacent possibleThe multiple… Don’t isolate the genius in the laboratory! http://www.flickr.com/photos/gastev/
  19. 19. The Enlightenment – C17 http://socialmelb.com/
  20. 20. Wisdom of crowds – cognitive problems The many are smarter than the fewDiverse membershipMembers thinking independentlyKnowledge pooled From: James Surowiecki http://www.flickr.com/photos/24888116@N06/
  21. 21. CommunityGet people together in conversation http://www.flickr.com/photos/MrTopf/
  22. 22. Conversations for knowledge sharingand innovation – the café concept See: http://delarue.net/blog/2011/06/a-tale-of-two-cafes/ http://www.flickr.com/photos/stephanridgway/
  23. 23. Conversational tools http://www.flickr.com/photos/44709316@N03/
  24. 24. Microblogging https://www.yammer.com/cpx/
  25. 25. Networking, awareness, chatAny conversation helps! http://www.facebook.com/#!/groups/323447999676/
  26. 26. Conversations help us… … find the missing pieces http://ozcollab.com/
  27. 27. Facing complexity in organisationsEngaging people http://www.flickr.com/photos/odreiuqzide/
  28. 28. Five rules for moreinnovative conversations http://www.flickr.com/photos/bytemarks/
  29. 29. Have we all been introduced? http://www.flickr.com/photos/lionheartphotography/
  30. 30. Is everyone open and willing to change?
  31. 31. Are we alltaking equal turns?
  32. 32. Is the talk friendly and constructive? http://www.flickr.com/photos/ryanready/
  33. 33. Do we have sufficiently diverse viewpoints? http://www.flickr.com/photos/untitlism/
  34. 34. Let’s talk about it… @kdelarue +61 418 51 7676 keith@delarue.net http://acknowledgeconsulting.com/
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