Art of conversation
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Art of conversation



Latest version of the "Art of Conversation" presentation, presented at Ark Group's KM-UK, London, 13 June 2012.

Latest version of the "Art of Conversation" presentation, presented at Ark Group's KM-UK, London, 13 June 2012.



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    Art of conversation Art of conversation Presentation Transcript

    • The Art of Conversation:All of us are smarter than any of us* * Apologies to Chris Collison! Keith De La Rue
    • Let’s have a chat…Openness to changeSome recent research…Individual effectsThe power of groupsInnovation and sharingMaking it happen… Have a conversation and have some fun!
    • Conversationdoesnt just reshufflethe cards: it creates new cards– Theodore Zeldin From David Gurteen -
    • In conversation we…Transform factsReshape themDraw new implicationsDevelop new trains of thought
    • We must be open… “We risk impoverishing ourselves if we ignore the personal” - Gurteen
    • "...The kind of conversation Im interested in is onewhich you start with awillingness to emerge a slightly different person... Its an adventure inwhich we agree to cookthe world together andmake it taste less bitter"
    • Conversation is intrinsically creative
    • … If we are prepared to change.The way we talk shapes what we doIf we talk differently, life can be more interesting
    • Talking to others improves individual mental functionFriends with cognitive benefits - Ybarra et al, 2010
    • Brief, friendly conversationsimprove executive function - working memory, focus
    • Put yourself in other shoes
    • Evidence for a Collective Intelligence Factor inthe Performance of Human Groups- Woolley et al, 2010
    • Ability to perform group tasksIndependent of individual intelligenceWhole greater than sum of partsBased from how the team works together
    • Collective intelligence Social sensitivity No domination Equal turns
    • Women and conversation More sensitivity
    • Leadershipchallenge:facilitation, t io ns an isanot control org ts cal alis c h i id u rar div hie in for ged asy rug t e or No -
    • Innovation – the Eureka moment?Progress is more aboutone door leading toanother door- Steven Johnson, WhereGood Ideas Come FromSharing and recombiningideas-> Conversation
    • The adjacent possibleThe multiple… Don’t isolate the genius in the laboratory!
    • The Enlightenment – C17
    • Wisdom of crowds – cognitive problems The many are smarter than the fewDiverse membershipMembers thinking independentlyKnowledge pooled From: James Surowiecki
    • CommunityGet people together in conversation
    • Conversations for knowledge sharingand innovation – the café concept See:
    • Conversational tools
    • Microblogging
    • Networking, awareness, chatAny conversation helps!!/groups/323447999676/
    • Conversations help us… … find the missing pieces
    • Facing complexity in organisationsEngaging people
    • Five rules for moreinnovative conversations
    • Have we all been introduced?
    • Is everyone open and willing to change?
    • Are we alltaking equal turns?
    • Is the talk friendly and constructive?
    • Do we have sufficiently diverse viewpoints?
    • Let’s talk about it… @kdelarue +61 418 51 7676