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Art of conversation


Published on

Updated version of "The Art of Conversation" for actKM Conference, Melbourne, 10 Oct 2011.

All of us are smarter than any of us - how conversations improve both group and individual performance - and why this is important to innovation.

See more background information and an article on this material here:

Published in: Business, Technology

Art of conversation

  1. 1. The Art of Conversation: All of us are smarter than any of us Keith De La Rue
  2. 2. In the dream, the wise man said… <ul><li>Conversation doesn't just reshuffle the cards: it creates new cards – Theodore Zeldin </li></ul>
  3. 3. In conversation we… <ul><li>Transform facts </li></ul><ul><li>Reshape them </li></ul><ul><li>Draw new implications </li></ul><ul><li>Develop new trains of thought </li></ul>
  4. 4. We must be open… “ We risk impoverishing ourselves if we ignore the personal” - Gurteen
  5. 5. Conversation is intrinsically creative
  6. 6. <ul><li>… If we are prepared to change. </li></ul><ul><li>The way we talk shapes what we do </li></ul><ul><li>If we talk differently, life can be more interesting </li></ul>
  7. 7. Evidence for a Collective Intelligence Factor in the Performance of Human Groups - Woolley et al, 2010
  8. 8. Ability to perform group tasks <ul><li>Independent of individual intelligence </li></ul><ul><li>Whole greater than sum of parts </li></ul><ul><li>Based from how the team works together </li></ul>
  9. 9. Collective intelligence <ul><li>Social sensitivity </li></ul> Equal turns No domination
  10. 10. Women and conversation <ul><li>More sensitivity </li></ul>
  11. 11. Leadership challenge: facilitation, not control <ul><li>Not easy for hierarchical organisations - or rugged individualists </li></ul>
  12. 12. Innovation – the Eureka moment? <ul><li>Progress is more about one door leading to another door </li></ul><ul><li>- Steven Johnson, Where Good Ideas Come From </li></ul><ul><li>Sharing and recombining ideas </li></ul><ul><li>-> Conversation </li></ul>
  13. 13. … Don’t isolate the genius in the laboratory! The adjacent possible The multiple
  14. 14. The Enlightenment – C17
  15. 15. Wisdom of crowds – cognitive problems <ul><li>Diverse membership </li></ul><ul><li>Members thinking independently </li></ul><ul><li>Knowledge pooled </li></ul>
  16. 16. Talking to others improves individual mental function Friends with cognitive benefits - Ybarra et al, 2010
  17. 17. Brief, friendly conversations improve executive function - working memory, focus
  18. 18. Put yourself in other shoes
  19. 19. Get people together in conversation Community
  20. 20. Conversations for knowledge sharing and innovation – the café concept
  21. 21. Conversational tools
  22. 22. Microblogging
  23. 23. Networking, awareness, chat!/groups/323447999676/ Any conversation helps!
  24. 24. Conversations help us… … find the missing pieces
  25. 25. Facing complexity in organisations Engaging people
  26. 26. And then you woke up… <ul><li>… But I’ll give you </li></ul><ul><li>the five rules for </li></ul><ul><li>more innovative </li></ul><ul><li>meetings! </li></ul>
  27. 27. <ul><li>Have we all been introduced ? </li></ul>
  28. 28. <ul><li>Is everyone open and willing to change ? </li></ul>
  29. 29. <ul><li>Are we all taking equal turns ? </li></ul>
  30. 30. <ul><li>Is the talk friendly and constructive? </li></ul>
  31. 31. <ul><li>Do we have sufficiently diverse viewpoints? </li></ul>
  32. 32. <ul><li>Let’s talk about it… </li></ul>@kdelarue 0418 51 7676 [email_address]