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Art of conversation

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Latest version of the "Art of Conversation" presentation, presented at Ark Group's KM-UK, London, 13 June 2012.

Published in: Business

Art of conversation

  1. 1. The Art of Conversation:All of us are smarter than any of us* * Apologies to Chris Collison! Keith De La Rue http://www.flickr.com/photos/dragunsk/
  2. 2. Let’s have a chat…Openness to changeSome recent research…Individual effectsThe power of groupsInnovation and sharingMaking it happen… Have a conversation and have some fun!
  3. 3. Conversationdoesnt just reshufflethe cards: it creates new cards– Theodore Zeldin From David Gurteen - http://www.gurteen.com/gurteen/gurteen.nsf/id/theodore-zeldin
  4. 4. In conversation we…Transform factsReshape themDraw new implicationsDevelop new trains of thought
  5. 5. We must be open… “We risk impoverishing ourselves if we ignore the personal” - Gurteen http://www.flickr.com/photos/timpatterson/
  6. 6. "...The kind of conversation Im interested in is onewhich you start with awillingness to emerge a slightly different person... Its an adventure inwhich we agree to cookthe world together andmake it taste less bitter" http://www.flickr.com/photos/88691054@N00/
  7. 7. Conversation is intrinsically creative http://www.flickr.com/photos/atomicjeep/
  8. 8. … If we are prepared to change.The way we talk shapes what we doIf we talk differently, life can be more interesting http://www.flickr.com/photos/aturkus/
  9. 9. Talking to others improves individual mental functionFriends with cognitive benefits - Ybarra et al, 2010 http://www.flickr.com/photos/zoetnet/
  10. 10. Brief, friendly conversationsimprove executive function - working memory, focus http://www.flickr.com/photos/chipgriffin/
  11. 11. Put yourself in other shoes http://www.flickr.com/photos/zoonabar/
  12. 12. Evidence for a Collective Intelligence Factor inthe Performance of Human Groups- Woolley et al, 2010
  13. 13. Ability to perform group tasksIndependent of individual intelligenceWhole greater than sum of partsBased from how the team works together http://www.flickr.com/photos/gregloby/
  14. 14. Collective intelligence Social sensitivity No domination Equal turns http://www.flickr.com/photos/36238874@N02/
  15. 15. Women and conversation More sensitivity http://www.flickr.com/photos/cmi_managers/
  16. 16. Leadershipchallenge:facilitation, t io ns an isanot control org ts cal alis c h i id u rar div hie in for ged asy rug t e or No - http://www.flickr.com/photos/http2007/
  17. 17. Innovation – the Eureka moment?Progress is more aboutone door leading toanother door- Steven Johnson, WhereGood Ideas Come FromSharing and recombiningideas-> Conversation http://www.flickr.com/photos/karrienodalo/
  18. 18. The adjacent possibleThe multiple… Don’t isolate the genius in the laboratory! http://www.flickr.com/photos/gastev/
  19. 19. The Enlightenment – C17 http://socialmelb.com/
  20. 20. Wisdom of crowds – cognitive problems The many are smarter than the fewDiverse membershipMembers thinking independentlyKnowledge pooled From: James Surowiecki http://www.flickr.com/photos/24888116@N06/
  21. 21. CommunityGet people together in conversation http://www.flickr.com/photos/MrTopf/
  22. 22. Conversations for knowledge sharingand innovation – the café concept See: http://delarue.net/blog/2011/06/a-tale-of-two-cafes/ http://www.flickr.com/photos/stephanridgway/
  23. 23. Conversational tools http://www.flickr.com/photos/44709316@N03/
  24. 24. Microblogging https://www.yammer.com/cpx/
  25. 25. Networking, awareness, chatAny conversation helps! http://www.facebook.com/#!/groups/323447999676/
  26. 26. Conversations help us… … find the missing pieces http://ozcollab.com/
  27. 27. Facing complexity in organisationsEngaging people http://www.flickr.com/photos/odreiuqzide/
  28. 28. Five rules for moreinnovative conversations http://www.flickr.com/photos/bytemarks/
  29. 29. Have we all been introduced? http://www.flickr.com/photos/lionheartphotography/
  30. 30. Is everyone open and willing to change?
  31. 31. Are we alltaking equal turns?
  32. 32. Is the talk friendly and constructive? http://www.flickr.com/photos/ryanready/
  33. 33. Do we have sufficiently diverse viewpoints? http://www.flickr.com/photos/untitlism/
  34. 34. Let’s talk about it… @kdelarue +61 418 51 7676 keith@delarue.net http://acknowledgeconsulting.com/

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