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Content - A Fairytale Wedding of Social and Enterprise
The document describes a transformation in enterprise technology from centralized, command-and-control systems to more democratized, user-driven models facilitated by cheaper technology and social media. It highlights the challenge faced by CIOs in adapting to the expectations of a new generation of users and the emergence of systems of engagement that prioritize collaboration and real-time communication. Ultimately, the integration of open-source solutions and right-brained applications leads to improved productivity and enhanced communication within organizations.
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Content - A Fairytale Wedding of Social and Enterprise
- 1. Content - AStoryJohn Newton, CTO
- 2.
- 3. ALL YOUR COMPUTERARE BELONG TO US.O nce upon a time, a long, long time ago,all IT was owned by the Firm…
- 4. A nd ITwas controlled by a “Priesthood” of highly intelligent, logical people…Your Worship! Once I get the Maven build done, I am going to deploy it on the Cloud instance with multiple shards!Man! You are awesome!!!
- 5. A nd theycontrolled and centralizedall applications and data…Courtesy of John Mancini – AIIM.org
- 6. A nd technologywould flow from the Fortune 1000…Courtesy of John Mancini – AIIM.org
- 7. If they knowwhat’s good for them!Systems of RecordCommand and controlTransaction-orientedDocument-centricLimited deploymentCentral IT-provisionedA nd these applications knew what they were good at… Courtesy of John Mancini – AIIM.org
- 8. B ut theseapplications had no sense of styleand their presentation was not very pleasant…We have Cinderella doing all the data entry tonight!He he he!!!Cinderella’s Step Sisters
- 9. A nd theiruser interfaces were very powerful,but not very user friendly…
- 10. B ut powerfulforces of good were at work…Social NetworksMobileCostInternetMoore’s Law
- 11. A nd cheapertechnology had new peopleusing the technology…ToFromFeelingLikes touch interfacesVisualWarm and interactiveLogicalConcreteNot very friendlyProbably has a Blackberry
- 12. Left-brainedThinkingRight-brainedFeelingEveryoneElseObjectsAnalysisLinearLogicalPastFactualPeopleConnectionsSpatialArtisticFutureConceptualImage:WIRED Magazine Issue13.02 – Feb 2005A nd cheaper technology had transformed the typical user from left-brained to right-brained…Programmers
- 13. A nd theright-brained people transformed their technology and their applications…The Majority of UsersPeopleMobileConnectionsSpatialArtisticConceptualFuture
- 14. A nd mostpeople all cheered this new technology…
- 15. A nd technologybecame democratized…Yes We Can!...Play Angry Birds!
- 16. B ut thislack of control made some people very angry…I hate it when he playsAngry Birds!You’re Fired!!!
- 17. A nd thetechnology touched everyone from their homes to their workplacesA nd the users would ask, “Why do I feel so powerful as a consumer and so lame as an employee?”Photo source:http://www.flickr.com/photos/notionscapital/
- 18. A nd ITstarted to lose control,especially based upon age differencesInside the EnterpriseOutside the FirewallGood Heavens!Put that Tweet in a Repository!Chill Gramps!We don’t need you anyway!ITUsers18
- 19. A nd usersasked why can’t they have their right-brained applications in the enterprise???…CollaborationVideoMobileSocial MediaReal-TimeSome images from Gartner PCC – Apr 2011
- 20. B ut EnterpriseIT was not ready for…new generation of workersnew types of devices and content
- 21. B ut theCIO didn’t know what to do…“Nobody has figured this out”
- 22. “There will bea need for the consumer-based technologies.”
- 23. “The workforce comingin will have different expectations.”
- 24. “The whole industryis changing and changing very fast.”
- 25. “Whether the CIOwants it or not, it is coming in”Survey conducted by AIIM – Aug 201020 CIOs interviewed9 different industries
- 26. A nd thenthe Revolution happened…Aand for the enterprise!http://www.youtube.com/watch?v=Kav0FEhtLug
- 27. A nd Systemsof Engagement emergedthat worked the way users wanted to work…Courtesy of John Mancini – AIIM.org
- 28. A nd theapplications became more social and right-brained…ProductiveConsumer-likeMore SocialRich MediaConnected to favorite appsReal-timeComms
- 29. A nd Socialcreated more Content and more Content led to more Social…
- 30. A nd userswith this Content led to…ExplanationParticipationContent is the Conversation…EngagementQualityResults
- 31. A nd itwasn’t just your parents’ “documents”…Video, Audio and PhotographsReal-time Market AnalysisReal-time Meeting MinutesWhiteboardsCustomer Stories
- 32. B ut sometimesthings can go wrong…It says I need to enter my credit card again!?!
- 33. A nd securitycould be a real issue…Mr. President!They’ve taken over your Facebook account!!!
- 34. Systems of EngagementSystemsof RecordCommand and controlW hich is why left-brained and right-brained services started helping each otherOpen and accessibleTransaction-orientedInteraction-orientedDocument-centricUser-centricLimited deploymentUbiquitous deploymentCentral IT-provisionedSelf-provisionedCourtesy of John Mancini – AIIM.org
- 35. A nd theyintegrated through Mash-ups, REST, Standards and Service-Oriented Architecture…Collaboration & Social ServicesUI & PortalServicesSearch & DiscoveryContent ServicesCommunicationProcess and Workflow
- 36. W hich ledto architectures thatbuild right-brained apps on a strong foundation…MobileDistribution / SyndicationDesktopWeb SiteSocial NetworksInformation Workplace PlatformRich ContentMobileSocialIntegrationHTML5On PremiseIn the CloudUI & PortalServicesUI & PortalServicesSearch & DiscoveryCollaboration & Social ServicesCMIS BPMN 2.0JSR-286Open SocialCMIS BPMN 2.0JSR-286Open SocialContent ServicesProcess and WorkflowCommunicationSuperscale DataSuperscale StorageERPCRM
- 37. A nd CMIShelped to deliver Content to all the new (and old) applications…Web SitesSharePointConfluence& JiraJiveDrupalDropboxContent plus…Metadata
- 38.
- 39.
- 40.
- 41.
- 42.
- 43. A nd theusers celebrated the new applications…
- 44. U nfortunately, Microsoftsortof got itand exploited this trend…Left-brainedRight-brainedFrom SharePoint 2007ToSharePoint 2010
- 45. A nd thereis always somebody up to no good!!!…36I will destroy these Open Source people!!!
- 46. Apologies to theTimes Cartoonist Peter BrookesOperating a rogue Linux machine!A nd they used this platformto enforce their own will…
- 47. B ut OpenSource proved a formidable foe, removing the Lock-inand opening the Architecture…CustomerCustomerCustomerMediaCodeSalesBloggerReceptionDeveloperDeveloperProductMgmtShippingCustomerDevelopment(Bugs)InternetandCommunityMgmtSupportEngineerQASupportMarketerAccountsPartnerMarketingTesterPartnerPartnerPartnerOpen SourceClosed Source
- 48. F ortunately, somecompanies saw through thisand used Open Source…39Why Does Alfresco Win?Enterprise customer survey – June 2010
- 49. L ike atthis Construction Materials Firm…Over $30B in revenueOver 200,000 usersDozens of countriesIntegrating best practices and products across divisionsUse Social to eliminate email and foster communicationAlfresco delivers specifications and captures results of collaboration
- 50. O rthis SystemIntegrator in their Client EngagementsOver $15B in revenue
- 51.
- 52. Accelerate communications inand between projects
- 53. Integrate into SoftwareDevelopment (Confluence and Jira)
- 54. Project Office SocialSystem (Jive)
- 55. Integrated to clientand operational documentation in AlfrescoA nd right-brained applications helped transform the business…PeopleSales &MarketingStrategyCommunicationContentContextProcessesEnterpriseAppsProducts & Logistics
- 56. 43Which led toConversations between Employees,Customers and the World…CustomersYour TeamSelf-HelpProductIdeasYouContentWhole MarketOther DepartmentsOperationalIdeasCompetitiveInfoYourProduct orService
- 57. W hich helpedthe right-brained employees and left-brained IT grow revenue!Courtesy of John Mancini – AIIM.org
- 58. A nd everyonegot along, interoperating!I have seen the error of my ways!Content is the real king, Your Royal Highness!
- 59. A nd theyall lived happily ever after…
- 60. The open platformforsocial content management.
Editor's Notes
- #2 Today, I will be talking about a fundamental shift that is happening in our industry - the ECM industry. And, the enterprise software industry as a whole. I will also give you a quick overview and refresher on Alfresco, how we are growing, etc.
- #7 Over the past decade, there has been a fundamental change in the axis of IT innovation. In prior decades, new systems were introduced at the very high end of the economic spectrum, typically within large public agencies and Fortune 500 companies. Over time these systems trickled down to smaller businesses, and then to home office applications, and finally to consumers, students and even children. In this past decade, however, that flow has been reversed. Now it is consumers, students and children who are leading the way, with early adopting adults and nimble small to medium size businesses following, and it is the larger institutions who are, frankly, the laggards.
- #8 The challenges here are enormous. Expectations of Enterprise IT are rising. The business, still reeling from the crash of 2008, is questioning the rigidity and cost of legacy systems. The focus of IT is changing from a traditional focus on standardizing and automating back-end manual processes – a focus on CONTROL – to a focus on empowering and connecting knowledge workers and improving knowledge worker productivity and innovation.
- #14 FarmvilleMafia Wars
- #18 350,000 apps in the iStoreOver 10 billion downloads
- #23 The users are in the middle of the enterprise – the Information WorkerThe benefit is greater customer intimacy and employee productivity
- #25 Target the Middle of the Organization – Knowledge WorkerInformation Worker Applications = Systems of EngagementConsumer-like Interface, SMB-style monetizationEnhance the collaborative experienceIntegrate with Social Business SystemsReal-time communications, Mobile, Video, Social NetworksJive, Lotus, Cisco, Skype, etc. in the enterpriseManage Social-rich Content: Video, Blogs, NewsBecome the YouTube, Flickr, SlideShare and Scribd for the EnterprisePublish to Social ChannelsYouTube, Facebook, Twitter, WordPress, SlideShare, ScribdDeliver in the Cloud and on Premise
- #26 Document and Records ManagementDynamic Information PublishingeCommerce SitesUser Generated Content SitesWeb-based CollaborationMedia-rich Corporate IntranetRegulated ApplicationsTransactional or Complex Systems with User GuidanceMedia and Image Capture
- #27 Engagement Compelling content or images engage usersParticipation Users participate through Content as the object of conversation (e.g. photos, web pages, presentations) Explanation Content distills or explains complex information and guides the userQuality Content processes insure accuracy and delivery of information and improve quality of executionCompliance Regulations require explanation of procedures and records of what has been seen or delivered to users and customersExecution Documents, Images and Records are critical to business execution (e.g. contracts or invoices)Results Collaboration usually results in Content (e.g. Plan, Report, Presentation)
- #31 The challenges here are enormous. Expectations of Enterprise IT are rising. The business, still reeling from the crash of 2008, is questioning the rigidity and cost of legacy systems. The focus of IT is changing from a traditional focus on standardizing and automating back-end manual processes – a focus on CONTROL – to a focus on empowering and connecting knowledge workers and improving knowledge worker productivity and innovation.
- #33 IT as an end-to-end nervous systemLocation basedPresence basedTime basedRole basedTeam basedDocument basedTopic basedSituation basedPermissions based
- #34 First implementation CMIS 1.0Both SOAP and REST protocolsBasis for all future public APIsPlatform of choice for most new CMIS developmentDriving OpenCMISBe the FREE platform to build portable applicationsGet apps to pull Alfresco
- #43 Content and Context can be the glue for Communication to People, Processes & AppsPermeating all parts of the organization
- #48 So – to sum things up – you will see Alfresco’s public positioning really evolve in 2011 – and I hope that, as you think about integration social systems into your enterprise – or integrating social features into your next applications – that Alfresco will be at the top of your list to consider for an underlying Content Management platform. Coming up – you will see a presentation on our roadmap – including a lot of new enterprise features that are coming out with Enterprise 3.4 – a demo of Share by {PARTNER NAME}, and a case-study about a solution that {PARTNER} has built on top of Alfresco’s open platform.