Jonathan Owen, Audi Visual Service at the University of Warwick describes the way that the university has improved the range of of the service it offers and greatly improved uptake, use and user satisfaction

1. University of Warwick
Video Conferencing Service
Jonathan Owen – Audio Visual Service Owner
University of Warwick
Jonathan.Owen@warwick.ac.uk

2. Background
• 24,000 FTE students.
• 5000 staff.
• 2010 – Warwick had a single video conferencing suite
which was used 3 times per month.
• It was identified that significant investment was required
to create a new video conferencing service.
Reduce Travel- Reduce Waste - Increase Collaboration

3. • Video conferencing system design was included in a
campus wide network replacement project during 2010.
• Phase 1 involved rolling out 5 new Cisco Telepresence
suites across campus.
• Telepresence was chosen due to it’s high quality and
ease of use.

4. Benefits of Telepresence
• 1080p HD video.
• Directional audio combined with voice switched video.
• People appear life size on the 65” screen.
• Allows for direct eye contact.
• Integrated lighting.
• Meeting rooms designed around the technology to
enhance the experience for all participants.
• Compatible with traditional video conferencing systems.

6. Access to 250 Cisco Telepresence
endpoints in Education

8. How did we promote the service?
• Removed all charges and absorbed costs centrally.
• Worked closely with departments to advise them how video
conferencing could be used.
• Managed all calls centrally.
• Quickly expanded the service to include portable VC
equipment.
• Adopted a flexible approach which allowed us to adapt the
service based on specific user requirements.
• Employed a dedicated VC specialist to manage the service.

9. How is the service being used?
• Interviews
• Link to local schools
• PhD Viva’s
• Management meetings
• Student engagement
• Distance learning
• Supporting staff and students with disabilities

10. International Gateway for Gifted Youth
(IGGY)
Talking to students in Brunei,
Pakistan and Canada using
Cisco Telepresence unit
connected to the JVCS
Desktop service.

11. Institute of Advanced Teaching &
Learning IATAL

12. Supporting Warwick’s International
Office
Building strategic relationships with other
international Universities.
Monash University – Australia
Boston University - US

13. Warwick and Monash
form global alliance

14. What was the impact?
40-60 Calls per month
Greater awareness of VC technology has
lead to an increase in distance learning
and international collaboration.

15. Video Conference Service Usage

16. Next Steps
• Designing a new Video Portal to support distance
learning and international collaboration.
• Opening our doors to local SME’s and allowing them to
use our video conferencing facilities.
• Working with Warwick Manufacturing Group to create
VC enabled design studios for partners in industry.

17. Questions?