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CASE STUDYCase Western Reserve University AcceleratesLearning and Enhances the Quality of Life inCleveland with Radvision About About Case Western Reserve University Case Western Reserve University (widely referred to as Customer: Case Western Reserve University “Case”) is one of the United States’ leading educational Country: USA and research institutions. Case is distinguished for advancing technology-enhanced learning including video Industry: Education conferencing, distance-collaboration, video-streaming and Product: Radvision video conferencing infrastructure video broadcasting. Located in Cleveland, Ohio, Case including Multipoint Conferencing Western also provides leadership in the OneCleveland capabilities (MCU) and the iVIEW broadband initiative - one of the boldest community management application. broadband initiatives in North America. The Mission In addition to offering nationally recognized programs librarians, and other academic resources. Several courses and in the Arts and Sciences, Dental, Engineering, Law, seminars benefit from guest lecturers and participants who Management, Medicine, Nursing, and Social Sciences, join by video conferencing and who are much more able and Case is deeply committed to applying innovative media willing to accommodate Case’s invitations because they do and communications technologies to both university not need to travel. Case also uses video conferencing and education and the civic, cultural and economic life of the data collaboration to provide faculty, staff and trustees with greater Cleveland community. The university has deployed virtual meetings, and distance-collaboration. One example a gigabit network which is available to every classroom, is the weekly Board of Trustees meeting that takes place meeting room and dorm room on campus and has been by multipoint video conference and by which the business recognized by Intel by being listed in its top-tier of “Most of the university is governed. Since the trustees reside in Unwired College Campuses.” such diverse locations as Pittsburgh, New York City and Case uses video conferencing and data collaboration to Washington, D.C, in addition to the Cleveland metropolitan provide students with advanced academic technology area, meeting by video conferencing enables them a much courseware, virtual study groups and seminars, archived greater frequency and depth of involvement than would be lectures, and even virtual office hours with Case professors, possible if they always had to travel in order to meet. The Challenge The challenges faced by Case Western Reserve’s team was to needs of the greater Cleveland metropolitan community. rapidly deploy and drive the adoption of video conferencing University Circle is a section of Cleveland that is home to and data collaboration across the university, extend its use the University Hospitals of Cleveland, Ohio College of to the other leading institutions of the University Circle, Pediatric Medicine, the Cleveland Psychoanalytic Institute, and prepare to make the platform available to serve the the Louis Stokes Veterans Administration Medical Center,
CASE STUDYCentral Queensland University, Australia,Implements IP Video Conferencing forTeaching with Radvision Technology About Central Queensland University (CQU) has almost 20,000 students located at more than a dozen learning Customer: Central Queensland University facilities across Australia and Asia Pacific. The university has traditionally provided well designed printed notes Country: Australia for its distance learning students (67% of its domestic Industry: Education students participate in distance education). Some of Product: Radvision’s video conferencing infrastructure these materials are supplemented by audio and video including Multipoint Conferencing Unit recordings and audio conferencing. Since 1992, video (MCU), IP / ISDN Gateway and ECS H.323 conferencing has been progressively installed and used Gatekeeper application for teaching across all campuses of the university. About Central Queensland University The Mission CQU operates 12 video conference teaching facilities for Video conferencing has been 384k ISDN-based using a over 120 hours of teaching and 10 hours of administrative 12-port ISDN MCU and endpoints operating at H.261 CIF purposes per week. Video conferencing is a critical part of (352 x 288) video resolution. This has presented several CQU’s operation. Conferences commence automatically reliability and support issues and with a 12-port MCU on the hour, lecturers control the video and audio sources limit there has been no room to grow. The CIF resolution during their presentations and students can interact via has meant that the document camera and PC video were desk microphones that activate the camera to auto-zoom acceptable but not high quality images. Video conference on the student speaking. calls were also competing with inter-campus PBX-to-PBX calls and there were significant call dropout problems. The Challenge The challenge was to converge operations onto a single and comfortable with the operation and interface. Any network infrastructure with an IP-based system that new system had to support the current user paradigm. could provide greater bandwidth and better video and The technical support team also needed a web based audio quality more cost effectively. The system also interface for system administration and operational needed to provide higher call reliability with shorter support, and the ability to monitor conference status call connection times. Lecturers at CQU have used in real time without affecting the conference. video conferencing for several years and are familiar
CASE STUDYRadvision Desktop Video ConferencingHelps Physicians Streamline Medical Careat Erasmus University Medical Center About About Erasmus University Medical Center The Radiation Oncology Department of the Erasmus University Medical Center cares for patients at both the mainCustomer: Erasmus University Medical Center Rotterdam campus and the Daniel Den Hoed Clinic locatedCountry: The Netherlands approximately seven kilometers (4.5 miles) away. The Department needed to make the entire team of consultingIndustry: Medical physicians and technicians available to one another in real-Product: Radvision Desktop Video Conferencing time at both Rotterdam facilities, to ensure fast, efficient and accurate delivery of radiation treatment.The MissionThe Radiation Oncology Department of the ErasmusUniversity Medical Center cares for patients at boththe main Rotterdam campus and the Daniel Den HoedClinic located approximately seven kilometers (4.5miles) away. The Department needed to make theentire team of consulting physicians and techniciansavailable to one another in real-time at both Rotterdamfacilities, to ensure fast, efficient and accurate deliveryof radiation treatment. Hans Zandbergen Prof. Peter Levendag, Chairman, Radiation Oncology DepartmentThe ChallengeDespite the relatively short distance between the medical The system had to deliver powerful high qualitycenters, traffic congestion makes traveling between them multimedia capabilities to allow collaboration on imaginga time-consuming endeavor of close to an hour in each studies, laboratory tests, and patient records. In addition,direction. A real-time collaboration solution was needed because of the sensitivity of private medical data, anythat would enable all the physicians and technicians to collaboration solution had to work seamlessly withconsult quickly with one another. Erasmus’ powerful firewall.
CASE STUDYETH Zurich Adopts Radvision Technology for itsDesktop Video Meetings About About ETH Zurich ETH Zurich - also known as The Swiss Federal Institute of Technology - was founded by the Swiss Federal Government in 1854. With more than 17,000 students from 80 countries around the globe, ETH Zurich is ranked Customer: ETH Zurich (Eidgenössische Technische among the top 20 universities in the world. Approximately Hochschule Zürich) 400 lecturers and professors currently teach and carry Country: Switzerland out research in the fields of engineering, architecture, Industry: Education mathematics, management studies and natural and social Product: SCOPIA Elite 5115 MCU, SCOPIA iVIEW sciences. More than 20 Nobel Prizes have been awarded Management Suite, SCOPIA Desktop and to ETH Zurich students or professors, the most famous SCOPIA IP/ISDN Gateway being Albert Einstein in 1921, and the most recent being Richard F. Heck in 2010. For more information, visit http://www.ethz.ch/about/index_EN The Mission A university thrives on the exchange of knowledge and Previously, ETH Zurich was using a mix of video equipment cooperation between its own members and with other from a number of different vendors. Although the system educational and research institutions - as a result, video was up and running, there were several challenges that communication is being increasingly implemented by needed to be addressed. For example, the solution was prestigious institutions such as ETH Zurich. Committed to not interoperable with other traditional, standards-based providing its students and staff with the most advanced (H.323) video systems, it was not scalable, and its security technological tools, ETH Zurich has been using video mechanism regularly blocked a number of functions. conferencing since 2001. The university encourages Finally, the video network was PC-based, leaving the 40 professors to deliver lectures from home; graduate students percent of lecturers and students who used Macintosh to attend meetings and follow presentations from wherever computers without video access. ETH Zurich set out to they are; colleagues and research groups outside ETH find a new solution that would address these challenges Zurich to cooperate with the university; and many more while also enabling the university to leverage its existing collaboration scenarios. investments in video. The Challenge ETH Zurich needed a scalable, high definition desktop video “Our requirements were clear-cut,” explains Thomas solution that was interoperable with H.323 and H.320 Rechsteiner, Head of Videoconferencing Services at ETH and supported both PCs and Macs. The system also had Zurich. “The solution had to be easy-to-use and platform- to be able to standalone and require minimal additional independent, allowing everyone to use their own computers. deployment costs. It also had to be scalable, compatible with the existing infrastructure and equipped with a firewall transversal mechanism to enable easy access to the system regardless of location.”
CASE STUDYRadvision and FCCN Enable Desktop VideoCollaboration at Universities in PortugalAbout About Foundation for National Scientific Computing (FCCN) FCCN is a private non-profit institution which provides advanced communication for the national research andCustomer: Foundation for National Scientific education community and promotes Internet technology Computing (FCCN) and services in Portugal. Since its establishment inCountry: Portugal 1987, FCCN, with the support of universities andIndustry: Education several national R&D institutions, has significantlyProduct: SCOPIA Desktop, SCOPIA MCU, contributed to the Internet’s expansion in Portugal. SCOPIA iVIEW Management Suite and FCCN operates the National Science, Technology and Conference Recording Society Network (RCTS) – a high-performance network for organizations with superior communication needs which serves as a platform for developing and testing advanced communication applications and services. FCCN also manages the ‘.pt’ domain registration service, provides services to professors, students, researchers and university staff, and is involved in several national and international projects. For more information, visit http://www.fccn.pt/en/.The MissionAmong its primary goals, FCCN seeks to consolidate FCCN needed to deploy an advanced web-basede-Science in Portugal and to this end, provides necessary video conferencing solution to deliver a cost-effectivecommunications infrastructure and support to researchers. collaborative working environment for users located inHigh expenses involved in face-to-face meetings at sites different buildings and campuses in multiple locations.across the country were restricting the frequency of The collaborative environment needed to enable onlinetraining sessions essential for professors, students and classes, meetings and workgroups where users couldindividuals associated with RCTS institutions. include remote experts, bring in professors from other distant institutions to teach local students and effectively allow students to attend classes remotely.The Challenge FCCN needed to build their video conferencing service FCCN wanted to provide easy access to video services on a platform that would be simple to use and easily for permitted users inside an institution federated to the adopted by end users with HD video, audio and data FCCN video service, while each institution managed over the public Internet. Interoperability with H.323 and access rights of their own users. In effect, creating a SIP was also key to enabling connectivity with other multi-tenant service where permitted end users are not standards-based video conferencing systems. required to enter login credentials multiple times and can access the service from anywhere on the Internet, along FCCN also needed to provide a highly scalable centralized with denying access to users outside the community. video conferencing service to many institutions through These requirements demanded a robust API and SDK the public Internet, while maintaining defined security to allow customization of the video platform. and access rights provided by each individual institution.
CASE STUDYRadvision Enables Illinois Century NetworkSchool Video Services Solution About About ICN As a “service provider” for school and public facilities throughout Illinois, the Illinois Century Network (ICN) provides a service to hundreds of institutions for regularCustomer: Illinois Century Network (ICN) communications with peers and mentors in the state of Illinois. ICN’s video service is based on products that are highlyCountry: USA reliable, easy for administrators as well as customers to useIndustry: Education and scalable to meet the demands of hundreds of facilities with one or more video conferencing endpoints.Product: Radvision Video Conferencing The Illinois Century Network consists of points of Infrastructure including: Multipoint presence in virtually all Illinois LATA connected in a partial Conferencing Unit (MCU), IP-to-ISDN mesh via OC12, OC3 and DS3 circuits. Constituents connect to the ICN via Fast Ethernet, OC12, OC3, DS3 Gateway and H.323 Gatekeeper and DS1 and other means.The MissionICN offers its subscribers a robust intranet, with more Video Education Network. The Illinois Video Educationthan 3 gigabits of Internet egress via multiple POPs and Network (IVEN) was established in 1995 through a jointaccess to Internet 2. In addition to access and backbone initiative of the Illinois Board of Higher Education (IBHE)transport, ICN provides value-added services including and the Illinois Community College Board (ICCB). TheDNS filtering, QoS, multicasting, equipment and access joint venture leverages ten regional video networkscircuit discounts, technical support and consulting. ICN, that include public and private universities and colleges,as a network service provider, also evaluates the need for, community colleges, secondary schools, health careas well as developing and introducing other services in facilities and a few business locations. Thousands ofresponse to constituent requirements. Video conferencing video calls are made each year over this network andover IP is a powerful ICN service that is in high demand it is considered essential to meeting the managerial andfrom its constituent members. educational objectives of the state. Many locations onOne of the user communities on ICN is composed of the Illinois Video Education Network make their videoinstitutions communicating with video over the Illinois calls on the ICN H.323 network.The ChallengeOne critical shortcoming of switched network and dedicated T-1 or higher connections to their campuses,ISDN-based systems for video conferencing is that the one for video conferencing and the other to the ICN. Bysame network connection cannot be used for multiple moving to IP, the schools can converge their video andapplications or one consolidated network for multiple data applications onto a single high speed network thatsmaller locations. This led most schools to have two or more both reduces the cost of ownership and operation for
CASE STUDYMichigan’s Regional Educational MediaCenter Deploys Radvision’s VideoConferencing Solution to K-12 Schools AboutCustomer: Michigan’s Regional Educational About REMC #1 Media Center #1 REMC #1 provides support to 22 school districts in fiveCountry: USA western counties of the Upper Peninsula of Michigan.Industry: Education Their programs increase and enhance educationalProduct: Radvision’s complete video conferencing opportunities while saving the districts both time and infrastructure solution including Radvision’s money. The eliminated travel will also be a safety Multipoint Conferencing Unit (MCU), measure in the harsh winter environments experienced H.323 Gatekeeper, and scheduling and management system. in the Upper Peninsula of Michigan.The MissionThe State of Michigan’s Department of Education created REMC #1 installed Radvision’s Multipoint Conferencing22 Regional Educational Media Centers to promote the Unit (MCU), H.323 Gatekeeper, and schedulinguse and management of various media to enhance and management system. These products enableeducation for K-12 learners, and to develop and implement REMC #1 to schedule and deliver classes, virtual field trips,cooperative projects to promote cost-effective services, professional development and other collaboration.and create opportunities for professional development. By choosing to move to an IP-network connection forREMC #1 serves more than 12,000 students and 700 distance learning and video conferencing, REMC #1 savededucators. Additionally, the agency manages the data in access costs, decreased system complexity, and cancommunications network for its districts and coordinates now also participate in video sessions using Internet 2.its distance learning. Internet 2 is a consortium of over 180 universitiesREMC #1 was a pioneer in distance learning in working in partnership with industry and governmentMichigan. More than a decade ago, it was one of to develop and deploy advanced network applicationsthe first organizations to share courses through its and technologies, accelerating the creation of tomorrow’sanalog fiber network. However, as the demand for Internet. Internet 2 is recreating the partnership amongmore educational courses and advanced technology academia, industry and government that fostered today’sincreased, REMC #1 was forced to upgrade its network Internet when it was in its infancy. The primary goals ofand technology. Internet 2 are to create leading edge network capabilityTo address this demand, the agency selected Radvision, for the national research community that enablea leading provider of products and technology for revolutionary Internet applications and to ensure thereal-time voice, video and data communications over IP rapid transfer of new network services and applicationsnetworks and an expert in the video conferencing space. to the broader Internet community.
CASE STUDYNew Zealand National Research & EducationNetwork Deploys Radvision Next Generation HDVideo Conferencing Solution About About Research and Education Advanced Network New Zealand (REANNZ): Research and Education Advanced Network New Zealand Customer: Research and Education Advanced (REANNZ) operates the Kiwi Advanced Research & Network New Zealand (REANNZ) Education Network (KAREN) supporting more than Country: New Zealand 220,000 users at over 120 New Zealand universities, research institutes, government agencies and private Industry: Higher Education / Research sector partners. Product: SCOPIA Elite MCU, SCOPIA Desktop, KAREN is the exclusive broadband network, linking SCOPIA iVIEW Management Suite education, research and innovation organizations in New Zealand. KAREN Video Conferencing Service (KVCS) is owned by REANNZ with Advanced Video Collaboration Centre (AVCC) and Communication Partners providing management on a day-to-day basis. The Mission KVCS allows people in New Zealand and across the world “Having the ability for anyone to effortlessly download to communicate with each other in real time using simple SCOPIA Desktop and participate in an HD video conference video conferencing tools. Subscribers to the service can from their PC or Mac, without worrying about firewalls, participate in high definition (HD) multipoint video calls, will dramatically increase the adoption, productivity and schedule meetings and invite participants, webcast or record maintained use amongst universities and other institutions their event, and benefit from a free HD desktop video within New Zealand.” conferencing application. Nathan Gardiner, Director Advanced Video Collaboration Centre The Challenge Video conferencing is an essential tool for the KAREN competitive price point. With KVCS being a shared resource, community; use of the technology for research, teaching the solution also needed to scale for large events including and day-to-day business has sky-rocketed over the last conferences, lectures and workshops accommodating large three years. The solution needed to accommodate this numbers of both interactive and streamed viewers. fast growth along with desktop conferencing at a very
CASE STUDYThailand’s Office of the Basic Education Commissionunder the Ministry of Education Deploys Radvision HDVideo Conferencing Systems and InfrastructureAbout About the Office of the Basic Education Commission The Thai education system consists of 12 years of free basic education; 6 years of primary and 6 years of secondary education.Customer: Office of the Basic Education Commission The Office of the Basic Education Commission (OBEC), (OBEC), Ministry of Education under the Ministry of Education in Thailand, is responsibleCountry: Thailand for policy creation and control of primary throughIndustry: Education secondary schools.Product: SCOPIA XT1000 HD Room Systems, There are 32,500 schools under the supervision of OBEC SCOPIA MCUs, SCOPIA Desktop, consisting of 30,000 primary and 2,500 secondary SCOPIA iVIEW Management Suite schools.The MissionEight core subjects form the National Curriculum: Thai “Radvision’s solution has made communication muchlanguage, mathematics, science, social studies, religion easier for the entire OBEC organization, especially whenand culture, health and physical education, arts, careers important policies need to be discussed and implementedand technology, and foreign languages. OBEC promotes in every service area simultaneously.”and manages this basic education for all age groupsand provides equal access to all students. The students Mana Tiaochae, Plan and Policy Analyst OBECare equipped with moral-led knowledge integratedwith the philosophy to secure a strong Thai economy.OBEC also provides an environment for education tobe innovative for both the students and the teachers.The Challenge OBEC established 185 Educational Service Areas (ESA) communicated to all ESAs; follow-up on performance to decentralize administration; however, policies and and adherence to established policies and standards; training are required to be consistently delivered across all and OBEC officer and staff training. The solution must areas of Thailand. Educating an entire country, providing allow for live meetings as well as recorded meetings all students with the same level of education, can be for review, guaranteeing participation for all involved. logistically difficult, making video conferencing an The solution must scale to cover all of Thailand, be very essential tool for success. The initial primary objectives simple to use and easily managed without requiring are: policy notifications from headquarters to be significant IT staff.
CASE STUDYPiemonte University, Establishes Telemedicineand Distance Learning Program withRadvision Video Conferencing Solutions About About Piemonte UniversityCustomer: Universita degli Studi del Piemonte Universita degli Studi del Piemonte Orientale, or Orientale, School of Medicine and Surgery Piemonte University, is a prominent institute of higherCountry: Italy learning headquartered in Novara, Italy. The University has campuses and associated hospitals around theIndustry: Medical /Education country and wanted to offer professional trainingProduct: • Radvision Multipoint courses integrated with University degree programs Conferencing Unit (MCU) for nurses and physiotherapists to its constituents • Radvision ECS H.323 Gatekeeper through video conferencing.The MissionThe University needed an interactive system that was of Piemonte University selected Radvision’s products for thesuch high quality that the technology barrier would dissolve teledidactic program video conferencing network. Theyand teachers and students would conduct themselves as if chose Radvision’s powerful and economical Multipointthey were in the same classroom. The video conferencing Conferencing Unit (MCU) for bridging the participants intosystem would also have to be able to accommodate a single conference. Radvision’s ECS H.323 Gatekeeperstandard classroom teaching aides such as slides, video, was chosen to manage the network traffic and accessor live feeds from diagnostics or operating theaters. for quality controls and system monitoring.The ChallengePiemonte University’s plan has many critical success factors: and explanations were perfectly coordinated with the• High availability of the system - The system needed images displayed for a seamless learning environmentto sustain 8 hours a day of video conferencing every with comprehensible and accurate information.day of the academic year with continuous setting and • Intuitive and simple to operate - Students and teacherstransmission format changes to accommodate a variety needed to feel completely at ease with the system andof lesson plans. operating video conferencing endpoints to provide the• Quality of transmissions - The quality had to be ‘true maximum degree of participation for everyone involved.to life’ to make the technology element ‘disappear’ and • Easy diagnostics and administration - The technicalallow students and teachers to conduct themselves as staff of the University needed to be able to support andthey do in a traditional classroom environment. maintain the system without having in-depth experience• Synchronization of audio and video - Many lessons were in video conferencing. It needed to be manageable andsupported by PowerPoint presentations, slides or films on scalable to accommodate growth and expansion of themedical subject matter. It was critical that the instructions distance learning program.