Managed Services for Education

1. Empower • Transform • Perfect • Energize
GLOBAL ASSET
GLOBAL SERVICE DELIVERY OVERVIEW
PROACTIVE ABOUT “IT”
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2. Global Services
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Global Asset’s Service Delivery (GSD) department
delivers end-to-end technology services for clients
every day.
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3. Global Services
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Service Categories
Managed Services Technical Services Professional Services
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4. Managed Services Overview
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Managed
• Servers
• Networks
• Backups
• Applications
Global Asset’s managed services can help ensure that your IT 4
infrastructure is secure, reliable, scalable and running at maximum
efficiency at all levels.

5. Managed Services
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• Document hardware/software
changes
• Test backups with restores
• Monthly reports of work
accomplished, work in progress,
etc.
• Scheduled off-time server
maintenance
• Install supported software
upgrades
• Alert client of potentially
dangerous conditions
Preventing IT issues BEFORE they become a problem is one of the 5
most effective strategies for helping reduce IT operating costs.

6. Server Management
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• Monitor Services
• Install Updates
• Check Logs
• Monitor Utilization
• Regular Maintenance
Server management can become an unrealized expense that many
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organizations do not have the budget or resources to take on.
Partnering with the right company can help ensure that your data
remains safe and up to date and remain cost effective.

7. Managed Networks
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• 24/7 Monitoring
• Regular firmware updates
• Utilization reporting
• Real-time notification
• Switches, routers or
security devices
With the influx of BYOD and one to one computing comes the need 7
For increased network capabilities.

8. Managed Backups
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• Custom Scheduling
• Failure Troubleshooting
• Test Restores
• One-call Recovery
• Guaranteed response
times
• On-site or off-site options
With “big-data” comes the ever growing need for organizations to 8
ensure that their information is secure and continually backed up.

9. Managed Applications
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• Regular Maintenance
• Incremental Upgrades
• Technical Support
• Manage Users
• Monitor Usage
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10. Technical Services
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• Deployments (CAM)
• Troubleshooting
• Repair (Break/Fix)
• Software/Hardware Upgrades
• Rack and Stack
Global can provide the expertise needed to help ensure that
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regardless of what hardware or software environment you are
operating under can receive the support it needs to maximize
performance.

11. Deployment Services - CAM
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• Warehousing
• Imaging
• Precision Delivery
• Network Setup
• De-Install
Global can provide the expertise needed to help ensure that
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regardless of what hardware or software environment you are
operating under can receive the support it needs to maximize
performance.

12. Troubleshooting Services
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• Hardware/Software
• Networks
• Servers/Storage
• Certified Technicians
• Cloud
Global can provide the expertise needed to help ensure that
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regardless of what hardware or software environment you are
operating under can receive the support it needs to maximize
performance.

13. Repair Services
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• Manufacturer Authorized
• On-site or Depot
• Parts Ordering
• Case Management
• Out of Warranty
Global can provide the expertise needed to help ensure that
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regardless of what hardware or software environment you are
operating under can receive the support it needs to maximize
performance.

14. Upgrade Services
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• Platform Migrations
• Hardware Installation
• Software Packaging
Global can provide the expertise needed to help ensure that
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regardless of what hardware or software environment you are
operating under can receive the support it needs to maximize
performance.

15. Rack and Stack Services
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• Equipment Installation
• Patch Ins
• Cable Management
• Logistics
Global can provide the expertise needed to help ensure that
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regardless of what hardware or software environment you are
operating under can receive the support it needs to maximize
performance.

16. Professional Services
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• Consulting
• Systems Design
• Integration
• Systems Engineering
• Migration
You wouldn’t start building a house without a blueprint and a solid 16
foundation. Your IT infrastructure should be treated no different.

17. Consulting Services
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• Process
• Efficiency
• Best Practices
• Technology Planning
You wouldn’t start building a house without a blueprint and a solid 17
foundation. Your IT infrastructure should be treated no different.

18. Systems Design Services
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• Enterprise Networking
• Disaster Recovery Sites
• Wireless
• Cloud
• Data Center Design
You wouldn’t start building a house without a blueprint and a solid 18
foundation. Your IT infrastructure should be treated no different.

19. Integration Services
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• Device Configuration
• Management Utilities
• Turn-key Deployments
• Integrate Existing Systems
You wouldn’t start building a house without a blueprint and a solid 19
foundation. Your IT infrastructure should be treated no different.

20. Systems Engineering Services
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• Support for:
• Networks
• Server
• SAN/NAS
• Disaster Recovery
You wouldn’t start building a house without a blueprint and a solid 20
foundation. Your IT infrastructure should be treated no different.

21. Migration Services
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• Data
• Server Platform
• Application
• Cloud
You wouldn’t start building a house without a blueprint and a solid 21
foundation. Your IT infrastructure should be treated no different.

22. Benefits Overview
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• Reduced overhead
• Greater scalability
• Greater efficiency
• Greater network security
• Scalability
• Accountability
Think of us as an extension of your company’s IT staff. By providing a 22
wide range of expertise across multiple platforms we can ensure that
your IT infrastructure is running at peak performance.

23. Sales Process
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Many of your recovery targets are currently Gov-Ed related
so it’s important to understand what vehicles are at your
disposal from a legal perspective if required.
Two vehicles to keep in mind when working with your clients
or prospective clients include:
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24. Our Client’s Speak
A few words from a couple of our satisfied customers
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Rockwall ISD
“I have been working with Zac Solutions for the past five years and they are the first vendor
I consider for all of my network needs. Their workmanship, customer service, and prompt
attention to my district’s needs are second to none!”
CHRIS GASAWAY
DIRECTOR OF TECHNOLOGY AND INFORMATION SERVICES
ROCKWALL INDEPENDENT SCHOOL DISTRICT
Quinlan ISD
“I chose ZAC Solutions because they were the one company that took the time to come out
and had answers to all my questions. Other companies we dealt with tried to oversell us
with things we didn't need, and never even came out to visit our facilities. It is hard to
envision doing business with a company that is going to transform your entire
infrastructure, and doing the entire deal over the phone. ZAC Solutions helped us every step
of the way and their knowledge and expertise were very valuable.”
MIKE ROBERTS
TECHNOLOGY DIRECTOR
QUINLAN INDEPENDENT SCHOOL DISTRICT
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25. GET In touch
Contact us
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Address:
GA
1815 Monetary Lane
Suite 100
Carrollton, TX 75006
Phone: 972.695.8600
Fax: 214.975.1232
Email: info@globalassetonline.com
Website: www.globalassetonline.com
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26. QUESTIONS & ANSWERS
Q…A
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