Using Social Media Tools To Improve Workplace Learning

Using Social Media Tools to Improve Workplace Learning Wednesday, August 19, 2009 Janet Clarey, Analyst & Sr. Researcher Brandon Hall Research

We are communicating differently

We are communicating through more channels and using more communication technology tools. Communic Communic Communication ation ation

We are interacting and Interaction and collaborating differently. collaboration

We are interacting and collaborating through more channels and using Interaction and collaboration more collaboration technology tools.

We are accessing and processing information differently

We create, share, remix, tag, connect, link, network. We control it. Cont rol

M e d i a

Google’s worldwide traffic of the Social Media term “social media”

What does this mean for learning? Le arn ing

Learning is an integral and inseparable aspect of social practice. – Lave & Wenger, 1991 Lear ning

We are moving toward a knowledge-era model of education with large-scale social networks involving complex communities and individual identity construction. –Wenger, 2004 Complex

It is within complex online communities and networks where social construction of understanding occurs. –Huberman, Romero, & Fang, 2008 S o c i a l

It’s my first day at my new job. I hope I like it here. Pe opl e

T r a d i t i o n a l

Same old, same old Predictable

What day is Computer Who do I pay day? P usage? r o c work with? e s s Where do I Where do sit? I park? How do I answer the phone? Who do I need to know in other departments? What will I be working on Who are the first? movers and shakers?

N e t w o r k

Non-traditional, unpredictable

New blend Conversations get smaller, more e-learning…plus…on-the-job Learning gets fragmented training…plus social networks… Courses get shorter

Differentiators of “Web 2.0 / Social Media” 1. No formal teaching structure 2. Situated 3. Not dependent on time or place 4. No grades / ratings / certifications 5. Relies on peer-to-peer interaction 6. Relies on interaction with Internet media 7. Not stored in a central repository 8. Folksonomy approach to tagging vs. standardization 9. Unorganized and unmanaged

9.5 strategies… because you’re SOL without a strategy.

1.) Blended Learning

2.) Informal Learning

3.) Collaborative Learning Environment

4.) Knowledge Management

5.) As part of a learning plan

6.) Community

7.) Leadership development

8.) Professional development

9.) To develop and retain talent

9.5) NetGen

Now what?

Further discussion… janet@brandon-hall.com http://twitter.com/jclarey http://brandon-hall.com/janetclarey Kicks ass Thanks!

Webinar participants collaborative slide – what makes ILT bad

Webinar participants collaborative slide – what makes an ideal online community?

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Using Social Media Tools To Improve Workplace Learning

by Janet Clarey on Aug 19, 2009

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Using Social Media Tools To Improve Workplace Learning — Presentation Transcript