Using Social Media Tools to
Improve Workplace Learning
       Wednesday, August 19, 2009
    Janet Clarey, Analyst & Sr. R...
We are communicating
differently
We are communicating through
more channels and using more
communication technology tools.


                       Communi...
We are interacting and       Interaction and



collaborating differently.
                              collaboration
We are interacting and
 collaborating through
more channels and using   Interaction and
                           collabo...
We are accessing and
processing information
      differently
We create, share, remix, tag, connect, link,
                network.

               We control it.




                 ...
M
e
d
i
a
Google’s worldwide traffic of the
Social Media
              term “social media”
What does this
  mean for
  learning?
                  Le
                 arn
                 ing
Learning is an integral and inseparable aspect
               of social practice.
            – Lave & Wenger, 1991




  ...
We are moving toward a knowledge-era model
 of education with large-scale social networks
involving complex communities an...
It is within complex online communities and
    networks where social construction of
             understanding occurs.
 ...
It’s my first day at
my new job. I hope I
like it here.




                       Pe
                       opl
         ...
T
r
a
d
i
t
i
o
n
a
l
Same old,
same old



            Predictable
What day is           Computer
 Who do I       pay day?
                                                       P


       ...
N
e
t
w
o
r
k
Non-traditional, unpredictable
New blend




Conversations get smaller, more




                                  e-learning…plus…on-the-job
Learning ge...
Differentiators of
“Web 2.0 / Social Media”
  1.   No formal teaching structure
  2.   Situated
  3.   Not dependent on ti...
9.5 strategies…
because you’re SOL without a
         strategy.
1.) Blended Learning
2.) Informal Learning
3.) Collaborative Learning
       Environment
4.) Knowledge Management
5.) As part of a learning plan
6.) Community
7.) Leadership development
8.) Professional development
9.) To
develop and
   retain
   talent
9.5)
NetGen
Now what?
Further discussion…
     janet@brandon-hall.com
     http://twitter.com/jclarey
http://brandon-hall.com/janetclarey
Kicks ...
Webinar participants collaborative slide – what makes ILT bad
Webinar participants collaborative slide – what makes an ideal online
community?
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Using Social Media Tools To Improve Workplace Learning

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August 19, 2009 presentation Using Social Media Tools to Improve Workplace Learning, sponsored by Cornerstone OnDemand

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Using Social Media Tools To Improve Workplace Learning

  1. 1. Using Social Media Tools to Improve Workplace Learning Wednesday, August 19, 2009 Janet Clarey, Analyst & Sr. Researcher Brandon Hall Research
  2. 2. We are communicating differently
  3. 3. We are communicating through more channels and using more communication technology tools. Communic Communic Communication ation ation
  4. 4. We are interacting and Interaction and collaborating differently. collaboration
  5. 5. We are interacting and collaborating through more channels and using Interaction and collaboration more collaboration technology tools.
  6. 6. We are accessing and processing information differently
  7. 7. We create, share, remix, tag, connect, link, network. We control it. Cont rol
  8. 8. M e d i a
  9. 9. Google’s worldwide traffic of the Social Media term “social media”
  10. 10. What does this mean for learning? Le arn ing
  11. 11. Learning is an integral and inseparable aspect of social practice. – Lave & Wenger, 1991 Lear ning
  12. 12. We are moving toward a knowledge-era model of education with large-scale social networks involving complex communities and individual identity construction. –Wenger, 2004 Complex
  13. 13. It is within complex online communities and networks where social construction of understanding occurs. –Huberman, Romero, & Fang, 2008 S o c i a l
  14. 14. It’s my first day at my new job. I hope I like it here. Pe opl e
  15. 15. T r a d i t i o n a l
  16. 16. Same old, same old Predictable
  17. 17. What day is Computer Who do I pay day? P usage? r o c work with? e s s Where do I Where do sit? I park? How do I answer the phone? Who do I need to know in other departments? What will I be working on Who are the first? movers and shakers?
  18. 18. N e t w o r k
  19. 19. Non-traditional, unpredictable
  20. 20. New blend Conversations get smaller, more e-learning…plus…on-the-job Learning gets fragmented training…plus social networks… Courses get shorter
  21. 21. Differentiators of “Web 2.0 / Social Media” 1. No formal teaching structure 2. Situated 3. Not dependent on time or place 4. No grades / ratings / certifications 5. Relies on peer-to-peer interaction 6. Relies on interaction with Internet media 7. Not stored in a central repository 8. Folksonomy approach to tagging vs. standardization 9. Unorganized and unmanaged
  22. 22. 9.5 strategies… because you’re SOL without a strategy.
  23. 23. 1.) Blended Learning
  24. 24. 2.) Informal Learning
  25. 25. 3.) Collaborative Learning Environment
  26. 26. 4.) Knowledge Management
  27. 27. 5.) As part of a learning plan
  28. 28. 6.) Community
  29. 29. 7.) Leadership development
  30. 30. 8.) Professional development
  31. 31. 9.) To develop and retain talent
  32. 32. 9.5) NetGen
  33. 33. Now what?
  34. 34. Further discussion… janet@brandon-hall.com http://twitter.com/jclarey http://brandon-hall.com/janetclarey Kicks ass Thanks!
  35. 35. Webinar participants collaborative slide – what makes ILT bad
  36. 36. Webinar participants collaborative slide – what makes an ideal online community?

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