July LotusTechInfo Community Meeting
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This presentation accompanied the July Lotus Technical Information and Education community meeting.
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July LotusTechInfo Community Meeting
- 1. Community Meeting July 28, 2009 Lotus Technical Information & Education Joyce Davis Community Manager twitter.com/jadintx
- 4. Sharing information in the Lotus and WebSphere Portal community using social media Lotus Information Development Center (IDC) Lotus Technical Information & Education Kendra Bowker Information Developer
- 12. Lotus product wikis See a short demonstration of the product wiki
- 14. Lotus Technical Information and Education Team Blog Blog
- 18. Lotus Forums Forums
- 23. ideajam
- 28. Facebook
- 32. Twitter
- 35. See a short demonstration of @LotusTechInfo on Twitter Twitter
- 39. Q & A
Editor's Notes
- Thanks, everyone, for attending. I am <speaker introduces self and role>. The goal of this this presentation is to show you how you can participate in the online Lotus community, using various social media tools. By way of introduction, though I know many of you already know us, the Lotus community initiative is sponsored by the Lotus Information Development Center, or IDC.
- IDC are the folks who develop the technical and learning content for more than two dozen Lotus and WebSphere portal products. Most of you know us as the team that provides the product documentation, or 'Help', and many of you know that we also host the Lotus product wikis. We also create learning content, such as product demos, videos, and reference cards Ultimately, we want to help drive an open, thriving community of Lotus developers, business partners, and product users. Collaborating on technical and learning content is key to making information as timely and as relevant as possible, but we need your participation to maintain a vibrant community!
- A lot of you on this call already participate in the community, so you know how interacting with your peers helps you get the most out of your Lotus software. We've seen how the community's sense of ownership of the technical content helps determine how we present information in future product releases. And, of course, the community is integral in expanding and improving on what we have already published. A favorite example of this kind of community content improvement are the deployment scenarios. Since it's almost impossible to document every software configuration, product documentation may show only the most common installation procedures, so most software administrators end up using the documentation as simply a starting point for more customized deployments, in their own organizations. If you're an administrator, consider posting your unique deployment scenarios in a wiki article. I guarantee that your experiences will help other administrators successfully configure their environments. W e recognize this value that the community brings to the creation of technical content; in fact we think community involvement is critical – it's for that reason, we've put such an emphasis on social media and building community. By the end of this presentation, we hope you'll have the tools and information you need to start contributing your knowledge.
- You can use the social media tools shown in this slide to interact with other community members, offer advice and assistance, create and manage technical and learning content, and recommend best practices. While we have found these tools to be popular, this is by no means an exhaustive list – after all, you never know when the next “killer app” like Twitter will come along. So let's move on, and provide an overview of how the Lotus community and IDC use each of the social media tools shown here. We'll start with the Lotus product wikis.
- The product wikis represent a huge investment by IDC. The value of the wikis is that they enable a broad group of contributors to share expertise, and provide a quick way to directly edit or update information. And the wikis help foster a community around individual Lotus software products, bringing IBMers, business partners, and customers closer together.
- There is already a solid foundation of technical materials in our product wikis, and you are encouraged to use the wikis as a primary technical resource. Thanks to many of you, there are currently over 5500 wiki articles, from more than 1500 individual contributors. Any registered user can add or comment on articles, and contributing an article can help you to establish yourself as a subject-matter expert. The kinds of information shared in the wikis includes everything from helpful tips to best practices. And did you know that you can also include rich media applications, like YouTube videos, in a wiki posting? Or, as many of you already do, you can provide a link to your own Lotus-related blog. Of course, this collaborative, shared expertise of technical materials results in more accurate, more relevant content for everyone.
- To access a wiki, first find the wiki for your product on the Forums and Community page, at the link shown here.
- Then, you can use the Search bar, tags, or other navigation tools to find articles. I want to specifically point out the new media gallery, which links to learning resources like tutorials and web seminars. If you notice a different look among the current product wikis, it's because some have already migrated to a new Domino-based XPages template, while others will migrate soon. You're able to read any wiki article without registering, but we encourage you to log in so that you can contribute your product knowledge to the community.
- Now let's see a quick demonstration of the Lotus Sametime Unyte Meeting product wiki [CLICK LINK IN SLIDE] Here is the main wiki page. You can see the various navigation and search features and a link to the media gallery. Be sure you're logged in, then click “Add an article”. In the article form, fill in the Subject field. The first paragraph should describe what the article is about. Then, enter the article text. Choose at least one category from the Category drop-down list Optionally, you can choose to tag your article When you've finished, click the “Save” button to post your article
- As you're filling out the form, keep these tips in mind: The first paragraph should be a description of the article, which appears in different views to help readers decide if they are interested in reading further Enter content using either the rich-text tool bar, HTML, or wiki markup. For more information on wiki markup, you can see the wiki markup Help link at the bottom of every wiki page Be sure to select at least one Category for your article, to help with navigation Add biographical information about yourself at the end of the article Remember, submitting articles helps establish you as a subject matter expert, besides providing help to other community members. Consider writing a wiki article soon!
- Next, we'll look at the Lotus Technical Information and Education Team blog. A lot of you have personal blogs that you use to share Lotus technical content and generate interesting topics for discussion.
- The Lotus Technical Information and Education team blog is the public Web journal that we use to share news, and to solicit feedback from you. The blog keeps you informed of the latest information, helps generate discussion, and fosters continuing communication. The Domino blog template, which is what our blog is based on, is available on the developerWorks site for you to use to create your own blogs.
- To see our blog, go to the Lotus Technical Info blog page at the URL shown here.
- You'll see a display of individual blog postings, with the most recent at the top of the page. To comment on any posting, just click the “Comments” link at the bottom of the page. Be sure to visit the Lotus Technical Information and Education Team blog frequently, to stay informed of our latest technical content initiatives. You can see more Lotus blogs by accessing the Lotus developerWorks community site, which is also home to the Lotus forums.
- The Lotus forums on developerWorks are where many of you go to ask and answer questions specific to various Lotus products. If you use the forums regularly, you know how busy they are.
- The forums allow both IBMers and Lotus customers to pose questions, and exchange ideas and information among each other. Our writers often join discussions and answer questions. We also use information generated by the forums to clarify technical content in future product releases.
- To access the developerWorks forums, go to the URL shown here. This is the Lotus Forums and Community page, which provides a jumping-off point to other Lotus community media, like the blogs and wikis, in addition to the forums. Scroll down the list until you find a forum for your particular Lotus or WebSphere portal product.
- Once you're in a product forum, you can search and view postings by author, date,or release. Then just click the link to read a topic that interests you. To add or respond to a topic, which again I know many of you already do, register and sign in.
- You might also consider using a forum post to link to a wiki article, or to link to your blog. Or, you might want to create a wiki article after you get an answer to your forum question. For example, if you create a wiki article that contains helpful tips, create a posting in the forum that contains a description of your article, and a link to the wiki. Be sure to add some appropriate keywords to your forum posting, too, so it can be found by a search. The forums often inspire ideas for new features, or new ways to use a product. Next, we'll look at a tool specifically designed to capture these ideas.
- Ideajam is a tool that allows the community to work together to share and prioritize ideas, which in turn helps us respond more quickly to the needs of the community. One of our business partners, elguji software, actually took an existing Domino web application and enhanced it using XPages, to create ideajam – a real example of collaboration at work.
- We encourage you to contribute your ideas, and participate in discussions about ideas, using ideajam. The community decides whether an idea should be promoted or demoted, and IDC can then take action according to the community's ranking. We monitor your ideas and comments, and report back on what action has been taken on each idea.
- To access the Lotus Technical Information “IdeaSpace” on ideajam, go to the URL shown here. You will see a list of ideas that you can sort, for example, by most popular.
- You can comment on ideas, and see how other community members voted. If you like an idea, you can vote for it by clicking “Promote”, or you can “Demote” ideas you don't like. If you don't feel strongly one way or the other, you also have the option to vote “No Opinion”. The abililty for you to vote helps us prioritize which ideas we address first, and shows which ideas are most important to the community.
- Of course, we hope you'll submit your great ideas for consideration by the community. Just click the “Post my idea” button, and keep these tips in mind as you complete the form: Be sure to select the Lotus Technical Information IdeaSpace Select an optional product category for your idea Specify tags to link your idea to the Tags cloud Someone from IDC will comment on your idea within just a few days. To encourage voting on your idea, you might even consider linking or embedding your idea in your blog. Ideajam is a great way for you to gain consensus from the community for your idea, and to really make a difference in how Lotus technical content is presented in the future. To keep up with the changes we're making, based on your community participation, next we'll talk about two external social media tools we use to communicate . . .
- For all you Facebook fans, we maintain a group presence here.
- Facebook allows the creation of groups based on common interests, like Lotus Technical Information and Education. While we don't plan to use Facebook as a primary discussion platform, we do share group announcements with our “fans”. Facebook also lets you identify other members of the Lotus community, and can be a good way to find colleagues with similar interests.
- To follow Lotus Technical Information and Education on Facebook, go to the URL shown here, and log in. Then, click the “Become a Fan” link to receive updates to your Facebook account from IDC.
- Fans of Lotus Technical Information and Education can comment on messages, or share group messages with other fans. You can also see other Lotus Technical Information and Education followers. This is helpful if you want to contact an individual member of the group. Besides Facebook, I know that many of you follow and receive updates from us using your Twitter account.
- Twitter has proven to be a popular way for the community to follow IDC – there are currently more than 1900 members following us on Twitter.
- As most of you know, Twitter is a social messaging utility that allows informal collaboration among a community through short updates called “tweets”. You can follow IDC to be automatically notified of new content, or to communicate with other members of the community. For example, our Twitter account has been set up to automatically “tweet” when wiki postings or blogs are updated, letting you know about the latest news and technical information as soon as it's available.
- To follow us on Twitter, go to the URL shown above and sign in. Click the 'Follow' button to start receiving tweets from @LotusTechInfo .
- Let's see a quick demonstration of the @LotusTechInfo page on Twitter [CLICK LINK IN SLIDE] Here is the Twitter page for Lotus Tech Info. Be sure you've logged in, and click the “Follow” button Now you'll be able to see our tweets in your Twitter account timeline When you see a tweet of interest, click the URL for more information You can reply to tweets by clicking the “Reply” icon and entering comments
- Finally, I'll just mention that the Twitter help is a great resource for learning how to set up your Twitter account profile, and how to take advantage of Twitter for both personal and professional uses. The Twitter Help can also show you how to use Twitter from your mobile device, how to sync Twitter with Facebook, or how to automatically send tweets to your desktop, so you can always stay informed of new LotusTechInfo content from anywhere!
- Thanks for watching this presentation. We hope we've shown you how crucial it is to continue to build a strong community around Lotus technical content. The benefits you receive by regularly contributing to the community include: Improved, expanded technical content that helps you get the most out of your Lotus software investment A way to share your expertise – and to establish yourself as an authority A hand in providing direction to future releases of Lotus product documentation And a closer relationship with the product developers and your peers Collaborative authoring and shared expertise helps to provide more accurate, and more relevant technical content for everyone!
- Thanks again for attending this presentation. We'll post these presentation materials to Lotus Greenhouse Files shortly, and I'll leave this References slide up while we take some questions . . . .