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Lotus Technical Information and Education Community Kickoff

This presentation accompanies the Lotus Technical Information and Education community kickoff meetings on May 26, 2009

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Lotus Technical Information and Education Community Kickoff

  1. 1. Community Kickoff Meeting May 26, 2009 Lotus Technical Information & Education Community
  2. 2. Who we are Lotus Information Development Center <ul><li>IDC Mission: </li></ul><ul><li>Develop and deliver information that helps our customers, partners and IBMers get the most out of Lotus and WebSphere Portal products. </li></ul>Joyce Davis Community Manager
  3. 3. Agenda <ul><li>Community orientation </li></ul><ul><li>Community member spotlights </li></ul><ul><ul><li>Chris Toohey, Clearframe LLC, Inc. </li></ul></ul><ul><ul><li>Paul Bastide, IBM </li></ul></ul><ul><li>Special topic – Domino XPages design preview </li></ul><ul><li>Q&A </li></ul>
  4. 4. Community building strategy <ul><li>Goal: Grow, enable, and encourage the community to expand and improve Lotus and WebSphere Portal technical content </li></ul><ul><li>Supporting roles </li></ul><ul><ul><li>Community manager </li></ul></ul><ul><ul><li>Community advocates </li></ul></ul><ul><ul><li>Wiki program manager and wiki leads </li></ul></ul><ul><li>Communication & education </li></ul><ul><li>Social media </li></ul><ul><li>Incentives to drive contributions </li></ul><ul><li>Ongoing customer feedback </li></ul><ul><li>Vision: </li></ul><ul><li>A self-sustaining and vibrant online community, driven by subject matter experts inside and outside of IBM. </li></ul>
  5. 5. Social media to build community IBMers Business Partners Customers Blogs Lotus Connections @LotusTechInfo (all products) Product wikis
  6. 6. Lotus Greenhouse <ul><li>Showcases Lotus' emerging technology </li></ul><ul><li>Lotus Connections for community management & collaboration </li></ul><ul><ul><li>Profiles </li></ul></ul><ul><ul><li>Communities </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Dogear </li></ul></ul><ul><ul><li>Activities </li></ul></ul><ul><li>Lotus Sametime to chat with members </li></ul><ul><li>Lotus Forms Turbo for community surveys </li></ul>
  7. 7. Building community action team <ul><li>Cara Viktorov, IBM </li></ul><ul><li>Information Developer, IBM Lotus ActiveInsight </li></ul><ul><li>Goals: </li></ul><ul><li>Drive use of social media to facilitate community interaction </li></ul><ul><li>Enable the community through communication and education </li></ul><ul><li>Increase contributions and contributors through incentives </li></ul><ul><li>Lead customer feedback activities </li></ul><ul><li>Anna O'Neal, IBM </li></ul><ul><li>Information Developer, IBM Mashup Center </li></ul>
  8. 8. Community member spotlight <ul><li>Chris Toohey, Clearframe LLC, Inc. </li></ul><ul><li>Lead Community Advocate </li></ul><ul><li>Paul Bastide, IBM </li></ul><ul><li>Technical Enablement, Symphony </li></ul>
  9. 9. Lotus product wikis <ul><li>Wiki for every Lotus & WebSphere Portal product </li></ul><ul><li>Domino-based wikis hosted on dW:Lotus </li></ul><ul><li>Any registered user can contribute and edit content (LDD login; same as forums) </li></ul><ul><li>Over 1,100 contributors </li></ul><ul><li>Over 4,200 contributions </li></ul><ul><li>Experience-based information </li></ul><ul><li>Subscribe to RSS feeds for any new content, or just certain categories </li></ul>
  10. 10. XPages wiki design preview <ul><li>Jennifer Heins, IBM </li></ul><ul><li>Wiki and Technical Content </li></ul><ul><li>Architect and Strategist </li></ul>
  11. 11. Introducing the new Domino 8.5 XPages Wiki Template
  12. 12. Updates to the wiki user interface continued (1 of 2) <ul><li>Updated One UI design </li></ul><ul><li>New Media gallery </li></ul><ul><li>Collapsible sections in the navigation </li></ul><ul><li>New Article views </li></ul><ul><li>Tagging section includes a slider, total number of tags </li></ul><ul><li>New One UI footer </li></ul><ul><ul><li>Forgot user name / password </li></ul></ul>
  13. 13. Updates to the wiki user interface (2 of 2) <ul><li>Updated article listing </li></ul><ul><ul><li>Show originator </li></ul></ul><ul><ul><li>Date created </li></ul></ul><ul><ul><li>Tags </li></ul></ul><ul><ul><li>First paragraph of article </li></ul></ul><ul><li>New spotlight section </li></ul><ul><li>Wiki leads can update this to highlight time sensitive articles, or popular articles </li></ul><ul><li>6 customizable boxes where wiki leads feature information for the wiki and the product </li></ul>
  14. 14. Getting around the wiki <ul><li>New views: </li></ul><ul><ul><li>Alphabetical </li></ul></ul><ul><ul><li>Recently added </li></ul></ul><ul><ul><li>Recently edited </li></ul></ul><ul><ul><li>Articles I created </li></ul></ul><ul><ul><li>By author </li></ul></ul><ul><li>Pagination of results: search results and categories </li></ul><ul><li>Breadcrumbs on articles </li></ul><ul><li>Friendly URLs based on article name </li></ul>
  15. 15. Updates to articles <ul><li>Updated article design </li></ul><ul><li>Moved article information to the bottom </li></ul><ul><li>Type ahead tags </li></ul><ul><li>Authors can delete attachments on the &quot;Web&quot; </li></ul><ul><li>Article revisions are numbered, along with date and time </li></ul>
  16. 16. Updates to editing (1 of 3) <ul><li>Improvements to basic formatting such as nested lists </li></ul><ul><li>Wiki markup for headings: </li></ul><ul><ul><li>Heading 2: ==My heading 2== </li></ul></ul><ul><ul><li>Heading 3: ===My heading 3=== </li></ul></ul><ul><ul><li>Heading 4: ====My heading 4==== </li></ul></ul><ul><li>Automatic table of contents when wiki markup is used for headings </li></ul>
  17. 17. Updates to editing (2 of 3) <ul><li>Links: </li></ul><ul><ul><li>[[<url>|<link name>]] </li></ul></ul><ul><ul><li>[[link to a wiki page]] creates a new page if one with specified name is not found </li></ul></ul><ul><ul><li>Icon that indicates when a link goes outside the wiki when wiki markup is used </li></ul></ul><ul><li>Images: </li></ul><ul><ul><li>{{image.jpg|title}} </li></ul></ul><ul><ul><li>With positioning: {{image.jpg|title|align=&quot;right&quot;}} </li></ul></ul><ul><li>Tables: </li></ul><ul><ul><li>|= for headings; | for cells: </li></ul></ul><ul><ul><li>|=|=column 1|= column 2|=Column 3 </li></ul></ul><ul><ul><li>|=Row1|cell 1|cell 2|cell 3 </li></ul></ul><ul><ul><li>|=Row 2|cell 1|cell 2|cell 3 </li></ul></ul>Updated editing: Wiki markup for links, images, and tables.
  18. 18. Updates to editing (3 of 3) <ul><li>Improvements to bracketed inline code samples using wiki markup: </li></ul><ul><li>For inline code samples: </li></ul><ul><ul><li>“ no wiki” option </li></ul></ul><ul><ul><li>{{{<CODE SAMPLE>}}} </li></ul></ul><ul><li>For larger code samples: </li></ul><ul><ul><li>Code identifier {code:type|flag|height|width} </li></ul></ul><ul><ul><li>Basic code is {code:}{code} in the future {code:xml} will mean it will format the code automatically as xml. </li></ul></ul><ul><ul><li>Specify a flag &quot;a&quot; for alternate lines </li></ul></ul><ul><ul><li>Specify a flag &quot;n&quot; for line numbering </li></ul></ul><ul><ul><li>{code:|an}<your code here>{code} </li></ul></ul>
  19. 19. Next Steps <ul><li>Monthly community meetings (4 th Tuesday) </li></ul><ul><ul><li>Topics for future community meetings: </li></ul></ul><ul><ul><ul><li>Becoming a published author with IBM Press </li></ul></ul></ul><ul><ul><ul><li>Using social media to share technical content </li></ul></ul></ul><ul><li>Join Lotus Greenhouse ( </li></ul><ul><li>Join the “Lotus Technical Information & Education” community </li></ul><ul><li>Add the Lotus Greenhouse server community to Sametime (host server: </li></ul><ul><li>Complete your profile in Lotus Connections Profiles so that others will know your area of expertise and interest </li></ul><ul><li>Participate in the community! </li></ul>