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Slide deck from the European SharePoint Best Practices Conference 2011

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  1. 1. Putting you at the centre of Tesco<br />Wes Hackett<br />COM601<br />
  2. 2. About Wes Hackett<br />Solutions Architect at Content and Code<br />Blog:<br />Twitter: @weshackett<br />CKS:Dev team member<br />
  3. 3. What we’ll cover<br />Introduction to Tesco<br />What Tesco people asked for<br />How we used SharePoint to put the user at the centre of Tesco<br />What the future holds<br />
  4. 4.
  5. 5. Vision<br />In their personal lives, people are working together and sharing informationin radically different ways using the Internet. Social networking websites such as Facebook, YouTube and Twitter, collaborativeknowledge websites such as Wikipedia, and interactivecommunications such as Skype and MSN Messenger, are giving people very engagingways to share experiences, communicate better and learn faster. <br />We have an opportunity to do give our staff the same tools and experiences, to help them do their jobs better and help them feel connected to the wider Tesco community.<br />
  6. 6. What are people using?<br />
  7. 7. Hub<br />Bringing it all together to build the Hub<br />
  8. 8. Solution<br /><ul><li>Traditional company hierarchy?
  9. 9. Corporate news focused homepage?
  10. 10. Locked down homepage?
  11. 11. With SharePoint we have the building blocks…. We just need to change the way we use them
  12. 12. There is no homepage… the MySiteis the homepage so everyone's is different</li></li></ul><li>everyone<br />me<br />All sewn together with search, instant messaging, desktop sharing, conferencing facilities and more...<br />Teamsites<br />My Site<br />My Profile<br />Tesco Academy<br />Community websites - a collaborative workspace for people within a certain discipline, with shared skills or interests. Helping to improve knowledge, best practice and drive innovation<br />Pay & Benefits<br />Corporate Sites<br />Search, Instant Messaging, Desktop Sharing, Desktop Web/Video Conferencing<br />My Sites - A homepage that is tailored to my individual needs<br />think iGoogle for Tesco.<br />My Profile - viewable by all, that will help others connect to me. Think Facebook or LinkedIn for Tesco.<br />Teamsites - websites that provide a workspace for a team to collaborate, share knowledge and make better decisions. <br />Think of docshare, Wikipedia, YouTube and Forums all rolled into one place that is specific to your team.<br />corporate website - that provides Tesco-wide news and information, with newsfeeds, videos, executive interviews and interactive content that keeps me engaged. <br />Extranet & Internet - access the websites and tools seamlessly without additional user-ids and passwords<br />Extranet<br />/Internet<br />Community Sites<br />
  13. 13. Making the MySite your homepage<br />
  14. 14. Activity Feed Profile Events<br />Birthday<br />Job title change<br />New colleague<br />Status message<br />Interests update<br />Skills update<br />Ask me about update<br />
  15. 15. Tagging<br />Rating<br />Activity Feed Social Events<br />Note board post<br />
  16. 16. Adding Enterprise Content<br />SP2010 is about content, docs, wikis, discussions…<br />By default none of this appears in the activity feeds<br />We extended the feed to include the ECM types<br />They add the business related value <br />Show the user what is going on in the organisation<br />
  17. 17. Enterprise Content<br />Announcement<br />Discussion<br />Discussion reply<br />Wiki or Enterprise Wiki page<br />Blog post<br />Blog comment<br />
  18. 18. Enterprise Content Media<br />Picture or Image<br />Audio<br />Video<br />
  19. 19. Ok more data?<br />So with social tags, profile and ECM content was the feed engaging?<br />No… not really<br />Extend the visual elements to be more engaging<br />Bring items to life<br />Give them functionality<br />Maintain the OOB function<br />
  20. 20. Super User Interface<br />Announcement<br />Discussion<br />New colleague<br />Discussion reply<br />New colleague<br />Wiki or Enterprise Wiki page<br />Discussion<br />New colleague<br />Discussion reply<br />Wiki or Enterprise Wiki page<br />Announcement<br />
  21. 21. Super User Interface<br />Picture or Image<br />Blog post<br />Blog comment<br />Blog post<br />Blog comment<br />Picture or Image<br />
  22. 22. Super User Interface<br />Audio<br />Video<br />Audio<br />Video<br />
  23. 23. Homepage<br />
  24. 24. Homepage continued<br />
  25. 25. Performance at scale<br />Gathering at scale<br />First iteration was queried by site collection<br />Too slow<br />Second iteration <br />Change log based<br />Security trimming<br />Complexity<br />Performance<br />Configuration<br />Configure each gathering per location<br />
  26. 26. When being colleagues isn’t enough<br />SharePoint activity is only colleague based by default<br />What happens when you think a team produce some great content?<br />Follow them all?<br />What happens if a new person joins the team and you don’t realise?<br />Or a person creates too many things not from that team in their other roles?<br />
  27. 27. By site<br />By list<br />Subscriptions<br />
  28. 28. Subscriptions<br />Told why you’re seeing an item<br />You can unsubscribe from the menu<br />
  29. 29. Personal profile<br />
  30. 30. My Teams<br />
  31. 31. Site directory<br />
  32. 32. Checkout<br />
  33. 33. Challenges<br />Cultural challenges<br />Open readership<br />Non doc centric<br />Not a file share<br />Open yet secure<br />Adoption for those not using social sites on web<br />Technical at scale<br />OOB SharePoint<br />Person centric architecture<br />Custom development<br />Social features and ECM<br />IT stuff like Database quotas, backups, etc.<br />
  34. 34. Future plans<br />Twitter integration<br />Integrated video with Cisco Media Experience Engine<br />FAST for SharePoint to improve the search capability<br />Business portals, surfacing various LOB<br />External supplier/partner collaboration<br />New activity feed features such as likes and comments<br />
  35. 35. Summary<br />Person centric solution<br />Focus on improving the end user’s workload<br />Bringing them information of relevance from across Tesco<br />Building connections between people and teams<br />Opening up information sharing<br />Allowing full customisation means a user decides what is important to them<br />
  36. 36. Thank you for attending<br />Questions?<br />
  37. 37. COM601<br />