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Using Data to Connect
With Competing Consumers
Kasey Skala
@kmskala
OMG. Stop It. It was 4 years ago. Yes, I know it’s about us. No, we
didn’t have anything to do with it. Yes, we “worked” with him. No,
legal did not like it. Yes, marketing did.
Every brand has a story to tell.
The challenge is finding value in the narrative.
- Me
Public Perception
Actual Customer
• 25-44 year old female
• Spontaneous & Open
• Hip/”With it”
• Social Connectors
0% 10% 20% 30% 40% 50%
45+
35-44
25-34
21-24
Reality Check
Demographics
• Younger demo not being served
• Males not being served
Themes
• Entertainment
• Alcohol
Relevancy Effectiveness Distribution
Context
We’re not the reason people get together.
But we’re a part of the celebration.
- Likely me, again, but I can’t recall
All our consumers want to hear a similar story.
They just want it told in different ways.
-Me, again.
Assumptions make an…
• Clear cups #1 searched item on website.
• My Solo Cup® highly engaged despite limited
distribution.
• On social, only 1 of top 6 performing pieces of
content involve red cup. None involve food or drink.
Young, wild & free
Image property of Red Cup Nation
• Short-form
• Experiences
• Mobile
• Convenience
• Recipes
• Long-form
• Convenience
• Entertainment
• Web
• Desktop
The “oldies”
The best way to discover consumers’ interests
is to look in their basket.
Let Others Talk for You
Thank You
Kasey Skala
@kmskala

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“Creating Content When Consumers Have Competing Views"

  • 1. Using Data to Connect With Competing Consumers Kasey Skala @kmskala
  • 2. OMG. Stop It. It was 4 years ago. Yes, I know it’s about us. No, we didn’t have anything to do with it. Yes, we “worked” with him. No, legal did not like it. Yes, marketing did.
  • 3.
  • 4. Every brand has a story to tell. The challenge is finding value in the narrative. - Me
  • 6. Actual Customer • 25-44 year old female • Spontaneous & Open • Hip/”With it” • Social Connectors
  • 7. 0% 10% 20% 30% 40% 50% 45+ 35-44 25-34 21-24 Reality Check Demographics • Younger demo not being served • Males not being served Themes • Entertainment • Alcohol
  • 10. We’re not the reason people get together. But we’re a part of the celebration. - Likely me, again, but I can’t recall
  • 11. All our consumers want to hear a similar story. They just want it told in different ways. -Me, again.
  • 12. Assumptions make an… • Clear cups #1 searched item on website. • My Solo Cup® highly engaged despite limited distribution. • On social, only 1 of top 6 performing pieces of content involve red cup. None involve food or drink.
  • 13. Young, wild & free Image property of Red Cup Nation • Short-form • Experiences • Mobile • Convenience
  • 14. • Recipes • Long-form • Convenience • Entertainment • Web • Desktop The “oldies”
  • 15. The best way to discover consumers’ interests is to look in their basket.
  • 16. Let Others Talk for You
  • 17.