“Creating Content When Consumers Have Competing Views"
1. Using Data to Connect
With Competing Consumers
Kasey Skala
@kmskala
2. OMG. Stop It. It was 4 years ago. Yes, I know it’s about us. No, we
didn’t have anything to do with it. Yes, we “worked” with him. No,
legal did not like it. Yes, marketing did.
3.
4. Every brand has a story to tell.
The challenge is finding value in the narrative.
- Me
6. Actual Customer
• 25-44 year old female
• Spontaneous & Open
• Hip/”With it”
• Social Connectors
7. 0% 10% 20% 30% 40% 50%
45+
35-44
25-34
21-24
Reality Check
Demographics
• Younger demo not being served
• Males not being served
Themes
• Entertainment
• Alcohol
10. We’re not the reason people get together.
But we’re a part of the celebration.
- Likely me, again, but I can’t recall
11. All our consumers want to hear a similar story.
They just want it told in different ways.
-Me, again.
12. Assumptions make an…
• Clear cups #1 searched item on website.
• My Solo Cup® highly engaged despite limited
distribution.
• On social, only 1 of top 6 performing pieces of
content involve red cup. None involve food or drink.
13. Young, wild & free
Image property of Red Cup Nation
• Short-form
• Experiences
• Mobile
• Convenience