This document discusses how professional services organizations can improve business performance through more flexible and agile employee resource utilization. It recommends taking a holistic view of resource management by planning around existing commitments, monitoring employee utilization and project costs, keeping the whole team updated on project progress, taking an organization-wide view when redeploying staff, and driving employee satisfaction. Adopting professional services automation software can help provide visibility, insight, control and accuracy to optimize resource utilization, increase profitability, and improve client satisfaction.
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Improving business performance through flexible and agile employee resource utilisation
1. PAGE 1 ⢠PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL Š 2013 KEYEDIN⢠SOLUTIONS
Better Business
Performance for
Professional Services
Organisations
Improving business performance
through flexible and agile
employee resource utilisation
2. PAGE 2 ⢠PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL Š 2013 KEYEDIN⢠SOLUTIONS
Reallocate Resources Flexibly
Creating a More Profitable Professional
Services Organisation
ďź Maximise billable hours
ďź Cross-allocate staff across projects
ďź Drive client and staff satisfaction
ďź Minimise bench time
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Agility is Key to Chargeable Utilisation
Re-align resources to maintain
profitable project delivery
ďź Prepare for complexity and be ready to reallocate resource
as needed
ďź Avoid wasted time â non-billable means unprofitable
ďź Adopt the integrated view â keep resource capability at the
forefront of project management decisions
ďź Maintain momentum by maintaining service delivery focus
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Making Flexible Resourcing Possible
ďź Know about all tasks on all projects
ďź Save time and admin costs by centralising all data
ďź Drive universal control, not micro management
ďź Put your people to better use
Knowledge Visibility Control
Take Control of all Project Deliverables
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5 Ways to Improve Employee Utilisation
Utilisation
Income
Profit
Deliver Best. Better.
ďź Plan around existing commitments
and previous experience
ďź Monitor employee utilisation and
project costs
ďź Keep the whole team updated on
project progress
ďź Take an organisation-wide view to
redeploying staff
ďź Drive employee satisfaction
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Plan Around Existing Commitments
Detailed Knowledge Drives
Perfect Plans
ďź Effective planning optimises
effective resource utilisation
ďź Whoâs needed where/when
ďź Evaluate precedents
ďź Ensure contingencies to avoid
the domino effect
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Monitor Employee Utilisation and Project Costs
Great People Command
a Premium
ďź People are the biggest cost
ďź Time is the biggest variable
ďź Time is money â optimise one
to maximise the other
ďź Avoid extra admin costs
ďź Professional services automation
(PSA) drives efficient project
management
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Keep The Whole Team Updated On Project
Progress
Share Responsibility
ďź Encourage participation â acknowledge
staff initiative
ďź Drive an inclusive culture â âmany
hands make light workâ
ďź Facilitate better time usage â
calendar updates offer real-time
company progress insights
ďź Use your people more â get a
combined view on project progress
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Redeploy Staff
Leverage individual skills to drive
up team performance
ďź Transfer skills and learning
ďź Spread your strengths
ďź Identify lines of least resistance
and most reward
ďź Drive holistic strategies
ďź Never let your customers down
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Drive Employee Satisfaction
Drive an âAâ Team Philosophy
⢠Job satisfaction drives motivation
⢠Motivation drives out boredom and
frustration
⢠Frustration damages you chances
of staff retention
⢠Staff retention builds happy teams
⢠Happy teams build great
client relationships
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The Role of Technology
Empower the Business
⢠Professional Services Automation
(PSA) improves:
â Visibility
â Insight
â Control
â Accuracy
⢠A cost-effective project
management system saves
money, improves efficiency
and increases profitability
⢠Software supports your core skills
Visibility Insight
Control Accuracy
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Increasing Client Satisfaction, Increasing
Profitability
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Summary â Holistic Resource
Management
Flexible and Agile Employee Resource
Utilisation Improves Business
Performance
ďź Perfect balance of the what, where, how and when of
professional services delivery
ďź Plan around existing commitments and previous experience
ďź Monitor employee utilisation and project costs
ďź Keep the whole team updated on project progress
ďź Take an organisation-wide view to redeploying staff
ďź Drive employee satisfaction
14. PAGE 14 ⢠PSO MASTER CLASS SERIES
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Useful Resources
INCLUDES: Supporting
whitepapers, Webinars, PSO Insight blog and FREE trial
of KeyedIn Projects
Visit: www.keyedinpso.com
15. PAGE 15 ⢠PSO MASTER CLASS SERIES
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Take a Free 15 Day
Trial Today
⢠Easy to adopt, easy to use
⢠Intuitive
⢠Minimise IT cost and
deployment effort
⢠Delivery is backed by
impressive Service Level
Agreements
⢠Interfaces with ERP, CRM or
financial/accounting software
16. PAGE 16 ⢠PSO MASTER CLASS SERIES
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Questions and
Answers
Thank You
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