Improving business performance through flexible and agile employee resource utilisation
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Improving business performance through flexible and agile employee resource utilisation

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In this session we’re looking at ways of enabling flexible resourcing in your organisation. I’d like to take you through a set of five approaches to bringing new levels of agility to managing ...

In this session we’re looking at ways of enabling flexible resourcing in your organisation. I’d like to take you through a set of five approaches to bringing new levels of agility to managing employee utilisation…with the goal of improving business performance across the company.

These approaches aren’t presented on an ‘either/or’ basis but are interlocking efficiencies that can help you optimize profitability through your people and motivate them to greater achievements once they start to see a direct and every stronger relationship between their efforts and the company's bottom line.

Professional services companies can raise project standards by applying a number of principles of standardization. These principles are the same for any size of company, from the small and medium enterprise, up to the larger corporate. So, we’re looking at frameworks that can support better project performance which drives overall better business performance for every type of service delivery.

Whatever field you work in this webinar will give you some ideas on how professional service delivery can benefit from failsafe systems that support the efforts of your fee earners and drive more profitable outcomes for your company.

I’m sure you’ll already be using one or two of the techniques we’re talking about today.

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Improving business performance through flexible and agile employee resource utilisation Improving business performance through flexible and agile employee resource utilisation Presentation Transcript

  • PAGE 1 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Better Business Performance for Professional Services Organisations Improving business performance through flexible and agile employee resource utilisation
  • PAGE 2 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Reallocate Resources Flexibly Creating a More Profitable Professional Services Organisation  Maximise billable hours  Cross-allocate staff across projects  Drive client and staff satisfaction  Minimise bench time
  • PAGE 3 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Agility is Key to Chargeable Utilisation Re-align resources to maintain profitable project delivery  Prepare for complexity and be ready to reallocate resource as needed  Avoid wasted time – non-billable means unprofitable  Adopt the integrated view – keep resource capability at the forefront of project management decisions  Maintain momentum by maintaining service delivery focus
  • PAGE 4 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Making Flexible Resourcing Possible  Know about all tasks on all projects  Save time and admin costs by centralising all data  Drive universal control, not micro management  Put your people to better use Knowledge Visibility Control Take Control of all Project Deliverables
  • PAGE 5 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS 5 Ways to Improve Employee Utilisation Utilisation Income Profit Deliver Best. Better.  Plan around existing commitments and previous experience  Monitor employee utilisation and project costs  Keep the whole team updated on project progress  Take an organisation-wide view to redeploying staff  Drive employee satisfaction
  • PAGE 6 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Plan Around Existing Commitments Detailed Knowledge Drives Perfect Plans  Effective planning optimises effective resource utilisation  Who’s needed where/when  Evaluate precedents  Ensure contingencies to avoid the domino effect
  • PAGE 7 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Monitor Employee Utilisation and Project Costs Great People Command a Premium  People are the biggest cost  Time is the biggest variable  Time is money – optimise one to maximise the other  Avoid extra admin costs  Professional services automation (PSA) drives efficient project management
  • PAGE 8 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Keep The Whole Team Updated On Project Progress Share Responsibility  Encourage participation – acknowledge staff initiative  Drive an inclusive culture – ‘many hands make light work’  Facilitate better time usage – calendar updates offer real-time company progress insights  Use your people more – get a combined view on project progress
  • PAGE 9 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Redeploy Staff Leverage individual skills to drive up team performance  Transfer skills and learning  Spread your strengths  Identify lines of least resistance and most reward  Drive holistic strategies  Never let your customers down
  • PAGE 10 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Drive Employee Satisfaction Drive an ‘A’ Team Philosophy • Job satisfaction drives motivation • Motivation drives out boredom and frustration • Frustration damages you chances of staff retention • Staff retention builds happy teams • Happy teams build great client relationships
  • PAGE 11 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS The Role of Technology Empower the Business • Professional Services Automation (PSA) improves: – Visibility – Insight – Control – Accuracy • A cost-effective project management system saves money, improves efficiency and increases profitability • Software supports your core skills Visibility Insight Control Accuracy
  • PAGE 12 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Increasing Client Satisfaction, Increasing Profitability
  • PAGE 13 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Summary – Holistic Resource Management Flexible and Agile Employee Resource Utilisation Improves Business Performance  Perfect balance of the what, where, how and when of professional services delivery  Plan around existing commitments and previous experience  Monitor employee utilisation and project costs  Keep the whole team updated on project progress  Take an organisation-wide view to redeploying staff  Drive employee satisfaction
  • PAGE 14 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Useful Resources INCLUDES: Supporting whitepapers, Webinars, PSO Insight blog and FREE trial of KeyedIn Projects Visit: www.keyedinpso.com
  • PAGE 15 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Take a Free 15 Day Trial Today • Easy to adopt, easy to use • Intuitive • Minimise IT cost and deployment effort • Delivery is backed by impressive Service Level Agreements • Interfaces with ERP, CRM or financial/accounting software
  • PAGE 16 • PSO MASTER CLASS SERIES COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS Questions and Answers Thank You Email: ondemand@keyedin.com Web: www.keyedin.com/keyedinprojects Twitter: @keyedinprojects