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AEGON is a leader in helping customers secure their financial future. To bolster their market leadership, AEGON UK launched a Customer Service Transformation initiative with the objective to reduce operation costs through increased efficiency and broaden its market share by improving the customer experience.
These slides were used as part of a live presentation. Watch the complete presentation (with full video) at: http://www.pega.com/resources/pw-2014-video-aegon-revolutionizes-the-policyholder-experience-while-reducing-costs‘?utm_source=ss’