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SMART SELLING

Presented By-Pradeep Tiwari

1
ABC of sales…….any idea?

2
What is SMART selling ?
S = Specific

M = Measurable
A = Achievable

R = Relevant
T = Time-bound

3
3C’s of Sale
Customer Centricity

Customer Commitment
Credibility

4
Principles of Selling
Make a good personal impression
Know your product or service
Believe in your product or service
...
Attitude of Smart Salespeople
Do not sell, let the customer buy
Keep your customers happy, they will keep you in busines...
Turn Objections Into Advantages
Consider objections as opportunity
Your solution is sufficient to convince
customer

7
Use Technology to Sell
Web site

Email & blogs
Webinars & audio conferences

Digital planners & sales software
PDAs f...
Customer Complaints are Valuable
Acknowledge complaints and criticism
Action is better than reaction
Do not hide things...
Market Research
Include brief market surveys with purchases
Ask selected customers to fill out longer surveys
Confirm c...
Business Relationship
Treat every customer as special customer
Never lose trust
Regular follow-ups
First attain custom...
Conclusion
Always keep your customer happy …..
They will keep us in business!

12
13
Happy SMART Selling!!!
Thank You

14
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Smart selling(pradeep)

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Transcript of "Smart selling(pradeep)"

  1. 1. SMART SELLING Presented By-Pradeep Tiwari 1
  2. 2. ABC of sales…….any idea? 2
  3. 3. What is SMART selling ? S = Specific M = Measurable A = Achievable R = Relevant T = Time-bound 3
  4. 4. 3C’s of Sale Customer Centricity Customer Commitment Credibility 4
  5. 5. Principles of Selling Make a good personal impression Know your product or service Believe in your product or service Know your customers 5
  6. 6. Attitude of Smart Salespeople Do not sell, let the customer buy Keep your customers happy, they will keep you in business Have patience 6
  7. 7. Turn Objections Into Advantages Consider objections as opportunity Your solution is sufficient to convince customer 7
  8. 8. Use Technology to Sell Web site Email & blogs Webinars & audio conferences Digital planners & sales software PDAs for order placement & inquiries 8
  9. 9. Customer Complaints are Valuable Acknowledge complaints and criticism Action is better than reaction Do not hide things 9
  10. 10. Market Research Include brief market surveys with purchases Ask selected customers to fill out longer surveys Confirm customer satisfaction regularly Keep customer records 10
  11. 11. Business Relationship Treat every customer as special customer Never lose trust Regular follow-ups First attain customer then retain him 11
  12. 12. Conclusion Always keep your customer happy ….. They will keep us in business! 12
  13. 13. 13
  14. 14. Happy SMART Selling!!! Thank You 14
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