5. Customers Served Success in Partnerships NDI has a proven track record in delivering mission-critical services to Fortune 500 companies worldwide
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7. Capabilities 7x24 Availability Remedial Maintenance Real Time Network Monitoring Performance Mgmt & Capacity Planning Partner Coordination Project Management Implementations Spares & Logistics Problem Resolution Problem Determination Technical Support Single Point of ContactSupport
11. Using the Technology Shared Support & Escalation Model Vendor TAC Support NDI Managed Service Center Customers Secure Web Access To Tickets/ Call History Virtual IP Telephony Enables Distributed Resources PSTN Inbound Support Requests Partner Support Partner Support NDI Remote Technicians NDI Remote Technicians NDI Remote Technicians NDI Remote Technicians NDI Remote Technicians Escalation and/or Overflow VPN Internet Portal