Network Dynamics, Inc.


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This is an overview of the Managed Services offered by Network Dynamics, Inc.

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Network Dynamics, Inc.

  1. 1. Corporate Overview
  2. 2. NDI At-a-Glance <ul><li>Privately-held, profitable </li></ul><ul><li>Founded in 1994 </li></ul><ul><li>Headquartered in Oldsmar, FL (Tampa Bay area) </li></ul><ul><li>Delivers customized networking solutions to support multi-vendor data, converged voice and wireless networks </li></ul><ul><li>National and international presence </li></ul><ul><ul><li>135 technicians, engineers, and project managers on staff </li></ul></ul><ul><ul><li>Thousands of additional field staff available through contracted NDI Authorized Service Provider partners </li></ul></ul>Network Dynamics, Inc. (NDI) specializes in delivering comprehensive network solutions throughout North America and in most major markets worldwide.
  3. 3. Comprehensive Service Solutions <ul><li>Implementation Services </li></ul><ul><li>Network Support Services </li></ul><ul><li>Logistics Services </li></ul><ul><li>Custom Maintenance Services </li></ul><ul><li>Partner-branded Maintenance Offerings </li></ul><ul><li>Managed Services </li></ul>Data | Voice | Wireless | Security Services for a Total Lifecycle Solution
  4. 4. Products Supported <ul><li>3Com </li></ul><ul><li>Cisco Systems </li></ul><ul><li>Enterasys </li></ul><ul><li>Fluke Networks </li></ul><ul><li>Nortel Networks </li></ul><ul><li>Avaya </li></ul><ul><li>APC </li></ul><ul><li>Adtran </li></ul><ul><li>Extreme Networks </li></ul><ul><li>Siemens </li></ul><ul><li>BelAir Networks </li></ul><ul><li>And, more... </li></ul>Extensive experience on a wide-range of multi-vendor equipment from leading data, voice, IPT, security, and wireless equipment manufacturers Legacy/EOL Equipment Support for Cisco, Nortel, Siemens, Racal-Milgo, Timeplex, Paradyne and more…
  5. 5. Customers Served Success in Partnerships NDI has a proven track record in delivering mission-critical services to Fortune 500 companies worldwide
  6. 6. World-Class Operations <ul><li>People, Processes & Systems </li></ul><ul><li>Managed Service Center (Oldsmar, FL) </li></ul><ul><ul><li>24x7 Technical Support </li></ul></ul><ul><ul><li>Network Operations Center </li></ul></ul><ul><li>Hundreds of Remote Logistics Centers </li></ul><ul><li>Thousands of onsite field engineering resources </li></ul>Single Point of Contact and Accountability
  7. 7. Capabilities 7x24 Availability Remedial Maintenance Real Time Network Monitoring Performance Mgmt & Capacity Planning Partner Coordination Project Management Implementations Spares & Logistics Problem Resolution Problem Determination Technical Support Single Point of ContactSupport
  8. 8. NDI Services Portfolio
  9. 9. Worldwide Coverage
  10. 10. Logistics Services <ul><li>Field Spares Management & Logistics </li></ul><ul><ul><li>Inventory depots worldwide </li></ul></ul><ul><ul><li>7 x 24 Four hour response Nationwide* </li></ul></ul><ul><ul><li>All major & minor airport geographies covered </li></ul></ul><ul><li>Installations, Deployment & Project Management </li></ul><ul><li>7 x 24 call handling </li></ul><ul><li>7 x 24 Technical Support </li></ul><ul><li>Field technicians & remedial maintenance </li></ul>*Less than 5% of Zip Codes not covered.
  11. 11. Using the Technology Shared Support & Escalation Model Vendor TAC Support NDI Managed Service Center Customers Secure Web Access To Tickets/ Call History Virtual IP Telephony Enables Distributed Resources PSTN Inbound Support Requests Partner Support Partner Support NDI Remote Technicians NDI Remote Technicians NDI Remote Technicians NDI Remote Technicians NDI Remote Technicians Escalation and/or Overflow VPN Internet Portal
  12. 12. Field Service Logistics & Parts Customers <ul><li>Remote Logistics Centers </li></ul><ul><li>Depot Repair </li></ul><ul><li>Replacement Parts On Site </li></ul><ul><li>Within 4 hours </li></ul><ul><li>Managed Services Center </li></ul><ul><li>Network Monitoring & Management </li></ul><ul><li>7X24 Remote Diagnostic Support </li></ul><ul><li>On-Line Problem Resolution </li></ul><ul><li>Tier 2/3 Field Technician Support </li></ul>Support Model Efficient use of personnel & spares pool <ul><li>On-Site Field Engineer Support </li></ul><ul><li>Multiple Technical Pools & Specialties </li></ul><ul><li>Numerous Service Delivery Partners </li></ul><ul><li>Nationwide Support </li></ul>Service Delivery
  13. 13. Collaborating with NDI = Success <ul><li>Financially stable </li></ul><ul><ul><li>Consistently profitable and debt free </li></ul></ul><ul><li>Experienced </li></ul><ul><ul><li>Seasoned management </li></ul></ul><ul><ul><li>Broad industry expertise </li></ul></ul><ul><li>Strong service portfolio </li></ul><ul><ul><li>NDI’s services augment and extend your capabilities to differentiate your business </li></ul></ul><ul><li>Service delivery investment </li></ul><ul><ul><li>Unique variable cost model </li></ul></ul><ul><ul><li>Advanced technology and systems </li></ul></ul><ul><ul><li>Tactical processes and stringent SLAs </li></ul></ul><ul><ul><li>Ubiquitous coverage (nationwide & most international markets) </li></ul></ul><ul><li>Partnering culture </li></ul><ul><ul><li>Proven track record of delivering services through partners </li></ul></ul>
  14. 14. Thank You See us at