The document discusses perceptions of modern libraries and services they can provide. It is noted that libraries are no longer just places for books but can change people's lives and communities. A modern library meets new user needs and provides new types of accessible information through innovative e-services like computer literacy courses and assistance with employment, business, or health matters. Key aspects of developing innovative library services include assessing community needs, designing services, securing resources, forming partnerships, obtaining funding, and ensuring sustainable provision of services.

1. 1

3. How is the library perceived?
Place for books I
don’t know what exactly a
modern library can give me
Its
most important activity –
provide books and information The buildingsare in an awful
condition – worn-out buildings, cold
The library is efficient, much more rooms in winter
than other institutions
Libraries face funding difficulties
New type of “added value”
services – not sufficiently
Libraries are not a priority policy
developed

4. The typical
glob@l library
 A chitalishte library located in a settlement with a population of 500 – 2,500
inhabitants
 Equipped with an ICT package including 3 desktop computers (with a camera
and a headset), a projector, a multifunctional printer/scanner, network
equipment
 Employs a full-time librarian (eight-hour work day), trained in ICT and at least
one more thematic area
 The library starts providing e-services
4

5. Libraries are no longer
places collecting and lending
books – these days are over

6. From “WHAT” libraries
offer to “HOW” the
library can change the
lives of people and the
community

7. The modern library?

8.  Meets new identified needs of potential and current
library users
 Applies a new approach/method in the implementation
of traditional library services
 Provides access to a new type of information previously
inaccessible to library users or the community
 Provides services to new users previously unserved by
the library
8

9. INNOVATIVE e-SERVICES
Information
literacy
Courses 60+ Civic
participation Health
Children’s information
university
Employment for
young people
I love
Bulgaria
ICC in support of
business
Services for people
with special needs
9

10.  Free internet access*:
 Usage of Skype - 95%
 e-mail - 88%
 Information about jobs and education - 65%
 Health related information - 55%
 Health and pension insurance - 50%
 Vacations, trips, commodities and services - 49%
* Results from an online survey on program impact, July 2011 / results from 390
libraries

11. e-Services (e-Government)
 Submission of tax returns, issuance of documents - 26%
 e-banking, online shopping - 10%
 e-voting - in 61% of libraries
Computer and peripheral based services
Production of print materials
Multimedia-facilitated provision of information and training
E-mail, SMS and online distance services

12.  Job search assistance for unemployed people
 Assistance for agricultural producers in purchase and sale of
equipment and consumables
 Filling in subsidy application documents
 Information about NHIF lists and other medicines
 Search of information about EU programs
 Filling in project proposal application documents
 Online checks of household bills
 Checks of health insurance status
12

13. Assess the needs of local communities
Design an innovative service
Resources
Partnerships
Funding
Sustainable provision
13

14. If you want to go fast, go alone. If you
want to go far, go together.
African proverb