Innovative ICT Based Library Services


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Innovative ICT Based Library Services

  1. 1. Dobrich, 26 April 2012
  2. 2. The Concept of “Innovation” Innovation is most commonly defined as a change toward renovation or adoption of something new and useful in the practice. Joseph Schumpeter (1934) identifies 5 main cases of innovation: adoption of a new product introduction of a new method of production discovering a new market using a new source of raw material / production resources creation of a new organization of work or relations among companies within an industry
  3. 3. Types of Innovations The technological concept of innovation (Oslo Manual, 1995) links product and process innovations to research and technology transfer. According to the adopted classification principle, different types of innovations exist: product or technical innovations, i.e. new products or new applications technological innovations – a new method for production, supply and sale organizational innovations, i.e. new methods of management social innovations, i.e. creation of new values
  4. 4. Library Innovations Innovation is a complex process of creation, distribution and usage of novelties in order to enable library development as a social institute and enhancement of library performance Library innovation is a system of new ideas proposed by creatively thinking professionals or by a team One of the main directions of innovative library activities is the automation and mechanization of technological processes The use of information and communication technology (ICT) modifies traditional services
  5. 5. What is an innovative service? brand new / never done before addressed to a new target group created in a new partnership created by means of new technology
  6. 6. Innovative Library Services Users’ information needs are met through provision of new, modern information insurance solutions. Public libraries introduce new and innovative services enabling communities to access ICT. Speaking of library services, more and more often we mean their electronic version of existence. ICT based services – use of internet, e-mail, ICT training, information literacy and job application classes; Ask Librarian virtual reference service е-Services – е-government, e-education, e-employment, e-culture / e- science, e-society, e-business, e-health…
  7. 7. Information and Communication Innovations Online resources, accessible 7/24, a different type of communication: e-mail, Skype, Facebook Virtual reference services: Ask a Librarian Online reference form Online interlibrary borrowing form Online electronic document delivery form Е-publications Electronic catalogues Digital resources Е-government – integrated public services via the world wide web addressed at service provision (to citizens and the business) without reference to time and place
  8. 8. Libraries’ Role in e-Government Libraries – public centers for access to information for all Diverse information service provision to users (including government related and administrative information) ICT training of users Electronic service provision – bibliographic reference, document delivery, access to electronic catalogues (an e-government service)
  9. 9. Virtual Reference and Information Services Reference and information services – the most dynamic activity. The emerging new audience of users demanding a continuous access, provision of soft copies of documents and assistance from professional bibliographers brings about the creation of virtual reference services. Distance service provision to users ensures: usage regardless of time and place user-mediator interaction performance efficiency mobilization of resources inaccessible for users
  10. 10. Virtual Reference ServicesVirtual reference service characteristics include all elements oftraditional reference bibliographic and information services. Theimplementation methodology is also identical.What is different is technology!The essence of library and information activities changes not somuch in terms of nature but rather in terms of modifying thetools for information distribution and storage. Many typicallibrary activities will not be limited to the physical availability oflibraries and information centers but will be provided freely in acyberspace.
  11. 11. Bulgaria’s Practice Ask a Librarian Services Electronic resource guides – reference, universal, specialized, thematic – lists of web resources arranged by topic
  12. 12. Types of Virtual Services Via e-mail and web forms available on library’s website Via Skype, chat, web conference software, web center software The advantage here is the interactive nature of the service. Ready digital collections Their main distinctive feature is the absence of bibliographers in the process of service provision. Their role is prior to this process – in the selection and organization of resources.
  13. 13. The Experience of Dora Gabe District Library in Dobrich The library’s policies comply with public information and communication needs of the local community, Dobrich district and the country. The library has made a commitment to adopt new technology and new service provision methods. The library provides services to the public with the support of the ICT equipment delivered under the Glob@l Libraries – Bulgaria Program.
  14. 14. Online Information Services Monthly newsletter on new books, a soft version in a .pdf file, distributed by subscription via a mail-list on the website. Information about attractive titles from Bulgarian and foreign authors (Our Suggestion), interesting titles for children (Children’s World). Homepage news to promote new services, exhibitions, events, donations.
  15. 15. New Titles
  16. 16. Newly Received Books
  17. 17. Electronic Services and Resources Distance services: Book loan period extension via e-mail Subscription to information “I Want to Read” – new titles suggestion Website browsing Ask Librarian virtual reference service Written bibliographic reference request, reference archive browsing and copy request Interlibrary borrowing request Electronic document delivery request
  18. 18. Electronic Services and Resources Cooperation and creation of united resources – Europeana, COBISS Search in local electronic bibliographic databases Useful links – electronic resources on public information, local authorities, information about the EU, for children and young people PC skills and information literacy training Library website usage data show that the number of hits is constantly growing.
  19. 19. e-Services
  20. 20. Ask a Librarian
  21. 21. Meebo – virtual chat – a new reference and information service tool
  22. 22. Bibliographic Reference Online Request Form
  23. 23. Information Subscription
  24. 24. The Interlibrary Borrowing Service Interlibrary borrowing aims to satisfy users’ right to free and equal access to documents. The use of ICT technology – online request form – modifies the traditional service into an innovative service contributing to the promptness of request execution.
  25. 25. Interlibrary Borrowing Form
  26. 26. Electronic Document Delivery EDD includes search of information sources provided to users in soft copies (scanned, e-mailed, etc.) A combination of electronic equipment and software used for service provision between libraries or between a library and an end user.
  27. 27. Electronic Document Delivery
  28. 28. The Library as an Intermediary of e-Government and Local InformationThrough its website, our library provides access to central governmentagencies, municipal information, administrative acts, regulatorydocuments…Public information - public informationportal - Access to Information Program - map of BulgariaLocal authorities - Dobrich Municipality - Dobrich District Governor’s Office
  29. 29. Information, Reference and Bibliographic Center Provides online public information to all library patrons Provides free-of-charge access to the Internet, PCs and document print options to all library patrons Offers a special reading place set up for vision impaired people
  30. 30. The Information Center
  31. 31. Education Services Foreign language training through CDs – trainers and a variety of training aids, dictionaries, books, hard-copy and soft-copy resources Open lessons – virtual school classes in various subjects with multimedia presentations and use of ICT Information days on specific topics or aiming to enhance patrons’ library, bibliographic and information knowledge
  32. 32. Information Days, Open Lessons…
  33. 33. Training CoursesFree-of-charge practical courses take place in the library’straining center equipped under the Glob@l Libraries – BulgariaProgram to train people in using the services of the Information,Reference and Bibliographic Center. The three-day trainingcourses include: basic computer literacy; text-processing – Word;online information search; e-mail and Skype.To date, more than 15о users were trained in 18 courses.Participants fill in feedback questionnaires at the end of thetraining.
  34. 34. Computer Literacy Classes
  35. 35. Work with Vulnerable Groups The building is accessible to disabled people A special ramp for vision impaired people Services for vision impaired people The Information, Reference and Bibliographic Center provides a workstation for vision impaired people – a computer configuration equipped with special software (JAWS for Windows and Speech Lab 2.0).
  36. 36. Digitization of Regional Studies Information In cooperation with Pencho Slaveykov District Library in Varna, as a data aggregation library for Europeana, and by means of new technology, our library took part in the project with Dobrudzha digital collection of postcards and photos from the first half of 20th century. The project initiates the long-term strategy of Dora Gabe District Library for preservation of our literary heritage, its specific nature and diversity, and follows the ideas of ЕUROPEANA on accessibility of local and regional content through the European digital library by presenting the culture and historical heritage of Dobrich and Dobrudzha.
  37. 37. The COBISS SystemA model for connecting libraries in a uniform library andinformation system with shared cataloguing, bibliographicdatabase, i.e. a union catalogue, local bibliographic databases ofparticipating libraries, cooperative services and many otherfunctions typical of the virtual library.
  38. 38. Ideas Adoption of new services: creation of a reference guide with health related information (with web resources) creation of a “Library Friends” page in Facebook containing information useful for teenagers: about schools in the municipality and the district, university application campaigns, education abroad organization of computer and information literacy training in partnership with pensioners’ clubs online banking and taxpaying training
  39. 39. Trends Libraries address the groups and communities they serve Libraries provide access to diverse collections and services Users – participants in the choice of provided services Libraries – centers for information literacy, catching up with technology advancement, a key factor for human capital development Libraries – centers for transfer of expensive digital information inaccessible to citizens Libraries – an economic development factor
  40. 40. In the digital information age, we all need to learn how to use efficiently and effectively the huge diversity of information and communication technology for information search, finding, organization, analysis and assessment. Librarians need to develop innovative services in partnerships and reach to various target groups. By creating services that meet readers’ information needs, they win their trust.There is no social development without libraries!
  41. 41. Thank you for your attention!Zhivka NenovaEng. Ivan Madzharov, CCNADora Gabe District Library, Dobrich