next generation technologies to build sustainable communities of practicePresentation Transcript
HEA, Technology to enhance professional development, Birmingham, 14 May 2009 the use of next generation technologies to build sustainable communities of practice
Next generation technologies to build sustainable communities of practice
Next generation technologies
Sustainable communities of practice
Community, networks or something else?
Practice(s), activity, actors
The Emerge Project used Web2.0 technologies with a user-centred, research-led approach based on Appreciative Inquiry, which was explicitly intended to be productive of positive change. Based on real individuals, not abstractions or learner profiles or models but actual individual people, who kick back, re-interpret, resist, subvert, play and work in many ways, often unexpected It is important to recognise that the community itself is multi-modal, and not conflate “community” with any one mode, e.g. the “platform”
A model of software development adapted to community development transformative, investigative approach Where we started
Professional Standards Frameworks
European and Global mobility GATS Free and/or Fair Trade? Movement of capital and people Protected/shaped markets/exchanges in education?
Members join closed community Groups form around shared interests User engagement Aggregation of communication Benefits realisation Synthesis and capacity building Passing on, sustaining
Real change starts with underlying models Finance Implementation Systems Profiles Disciplines Sectors Roles Standards Locations Institutions Open?
Here be dragons Maps can solidify pre-formed conceptions Or clarify vision
London Launch, April 07
Online Activity Days, June 07
Manchester Community Consolidation, July 07
Nottingham Project Development (Dragon’s Den), Sept 07
York Programme Launch, Jan 08
Digital Communities & Digital Identities, April 2008
Exploring User 2.0: the shape of future users, June 08
Live at Leeds, ALT-C Sept 08
Altered States, Nov 08
Benefits Realisation events
Emerging Sounds of the Bazaar internet radio shows
Second Life conference socials
supported by a Moodle and Elluminate…
Pro-social networks around programmes (curricular lead bodies)
Emergent, semi-formal and pre-formal networks
alongside the more formal networks of funding bodies, projects, institutions, constituted associations , and individuals
Semi-formal networks do not have explicitly declared intentions
do exhibit tacit rationales (F-ALT?), suppliers to Becta, etc
e.g. special interest groups, the blogosphere, or more narrowly the “Eddies” or annual Edublog Awards , UnLtdWorld , critical friends network , JISC evaluators, etc
are, or are becoming, institutionalised, e.g.: ALT, UCISA, AUDE, disciplinary and professional bodies, Subject Centres, etc, etc
Individuals are important actors in all these networks, not only projects, institutions or, constituted associations
Self-selected (autonomous, self-directed) individuals build networks to meet broader social objectives beyond the ‘daily-me’ ... Networked individuals can move across, undermine, and transgress boundaries of existing institutions. This provides the basis for pro-social networks: neither personal nor institutional. These self-selected, internet enabled, networked individuals often break from existing organisational or institutional networks that are themselves being transformed in Internet space... The ability that the Internet affords individuals to network beyond institutional arenas reinforces communicative power . (Dutton 2008, 5 th Estate, 5-6 my paraphrase ) A Connected Commons Acting in British constitutional history
Radical, user-centred, Freirian approach to community formation
activities authentic to the participants’ cultural context
… participants in the proto-projects, projects and the community of practice are themselves a user group working in a user centred environment, modelling the user engagement development cycle and applying asset-based community development processes
It is an actor network, not a software platform or an institution
There is a question about human/non-human agency
C orporate citizenship, even machine intelligence
The Future of Emerge
User-centred social learning media hub where networks of networks of individuals: the human internet, a connected commons, is made visible to participants and the wider community
Amplifying outputs, connections, impact – presence – of people interested in emerging technologies for, e.g.:
Learning & teaching
Research with … and into
Community / User / Institution engagement
Administration (MIAP, LLL Records, etc)
Blended, pervaded, physical, virtual and mobile learning spaces
“ Green” ICT
Modeling and supporting effective use of emerging technologies
Developing projects in a context where there is awareness of the wider activity in a field and an understanding of the alignments and gaps in that field will lead to better projects being developed.
By using community development processes and social networking in the field the general quality of educational (learning) technology development projects may be improved, bringing benefits not just to the JISC but more widely to all agencies and stakeholders.
Emerging technology digital storytelling
Adopted, adapted and implemented parts of the ITILv3 ‘best practice’ guidelines as a framework
IT Infrastructure Library (( www.itil-officialsite.com )
Used a mix of self-hosted core services integrated (mashed up) with external services
Making the most of Web2.0 technologies to deliver a coherent set of ‘services’ to the community
1. To act as a conduit and pathway for the range of locations inhabited by participants
2. To channel and enhance the reach of content from existing community members, whether working in single or multiple locations
3. To scaffold the online practice, work and communication of the community
4. To organise, store and aggregate project documentation of all sorts
5. To host support materials created by project staff and community members
pro-active IT Service Management (ITSM) methodology for the design, development and deployment of services using Web2.0 technologies to create online social spaces
Audio mark-up for feedback & comment
Location aware services
JISC SSBR systems are reliant on network resilience and human agency
user maintained profiles (self-validated), componentised
Limited credentialisation required
Note, this is the core business of universities
Framework of uri persistence
http://reports.jiscemerge.org.uk Emerge Reports B uilt on Joomla Events Network B uilt on Elgg 0.9 http://tinyurl.com/ngtip09-network 2 New Services … model practice, r elease often …
and… ( here )
Benefits Realisation (BR) activities sought to ensure that the outputs and outcomes of the Users and Innovations (U&I) projects went beyond those originally funded and reached the wider community.
Beyond the scope of the original project/programme
For individuals and projects
professional development/capacity building
E xtrapolated to the institution/department
Stimulated & f acilitated collaboration
Improved project planning and management
Awareness of the relevance of projects in a wider context
Benefits an effective support system
Visibility, connectivity and discovery?
Or … obscurity, isolation and at times wandering lost.
The form and patterns of interaction, which develop across a community over time, cannot be predetermined
The use of participatory social media is multi-modal
The articulation between people and software is not just a question of interface design (though that is crucial)
The effective use of Web2.0 depends essentially on human networks.
Benefits unevenly distributed
Conditions for success
There had to be affective advantage to affiliation. Of course there were also those who though that if it wasn't hurting, it wasn't working.
Learning teaching and assessment
Research and development
Business and community engagement
Institutional ICT services
Physical estates and learning spaces
Mobile, location aware and pervasive computing
Learning, Teaching and Assessment
Learning & Teaching Practice
Staff and Education Development
The Physical Estate & Learning Spaces
Mobile, Location Aware and Pervasive Computing
Research and Development
Data & Text Mining
Research & Innovation
Business and Community Engagement
Access & Identity
Progression & transfer
Lifelong learning records
Data Services & Collections
Digital Preservation & Curation
Digitisation: Image, Audio & Video
Low carbon power sources
Demand reduction (e.g. wake on LAN)
Energy capture and reuse (building design)
Efficiencies (Shared services)
What is: Sustainable community practice?
Sustainable community practice
to what extent are they comfortable with ceding certain amounts of control to individuals?
to what extent are they, as established communities, willing to cede control to new communities?
to what extent do they subordinate their autonomy and self-direction to any community?
And, then, how much do they subordinate and to which?
There was a perception that Emerge made more demands on participants than had previous JISC support projects
Some participants commented that Emerge activities were demanding of time and may have detracted from supported project work.
The community-based support did make demands on people’s time.
But was it the actual time demands, or
Did the nature of user-centred, community-based and reflective activities magnify the appearance of time demand
There is a clear need to support emergent semi-formal and pre-formal networks to reach maturity,
while recognising that clusters of individuals, as often as not, will start to cohere and then for any number of reasons abandon the effort.
Only a few semi-formal networks will attain the pre-formal stage
Few of these will cohere and formally constitute themselves
The process of emergence is valuable and at each stage may produce useful outputs.
Outputs or outcomes?
Producing artefacts or building capacity?
Quantitative or qualitative measures?
Easy answers or the deep complexity of institutional change?
Through the U&I Programme a real effort has been made to transform practice based on the needs of individual users working in institutions
Thank you George Roberts Project Director [email_address] http://jiscemerge.org.uk Josie Fraser Steve Warburton Paul Bailey Emma Anderson Marion Samler Rhona Sharpe Joe Rosa Chris Fowler Isobel Falconer Nik Bessis Mitul Shukla Graham Attwell Brian Kelly Glenaffric and all the jiscemerge people, projects, partners, steering groups and teams