Change Management and HR

1. Driving HR Initiatives Gautam Ghosh Mehjabeen Shalam Vibha Rai 31 st July , 2006

2. “support function” / “cost center” / “bureaucratic drag” or …

3. Are you “Rock Stars of the Age of Talent” - Tom Peters

4. Role of HR

6. Change Management Phases

7. Project Implementation / Change Management Alignment Identifying Change Business Blueprint Gap Analysis Determine Business Requirements & Process Monitoring Change Go Live / Support Status Support/Audit Follow-up Training Initiate Change Final Preparation Execution Training Realization Preparing For Change Action Plans Configuration Development Business Process Areas of Change Management Business Process Change Roles & Responsibilities Competency Skills Computerization/ Automation Changes Change Tasks Change Model Implementation Phases Implementation Tasks

8. Change Management Process Model Develop Vision Select Change Champions I Identifying need for change Stakeholder Analysis Create Awareness Build Support Develop Change Plan II Preparing for Change Communicate Changes Implement Change Help People Adjust III Initiating Change Communications, Consistency Continuous Improvement Plan IV Maintaining Change

12. Target Promoting Change Helping forces Hindering forces Force Field Analysis Required direction

13. General Change Model E.H. Schein

15. Theory of Change R. Havelock

16. In order for change to be successful and lasting, different strategies need to be used in different circumstances

17. The process of change Precontemplation Client sees no problem Premature way out Contemplation Weighing up pro’s & Cons of changing Success Active Changes Putting decisions into practice Maintenance Actively maintaining change Relapse Return to previous patterns of behavior Start

29. Thank You!