Government 2.0 @ State ALA Annual Conference  Anaheim, CA June 29, 2008
Social Media in the State Department <ul><li>What is the purpose of “social media” in the State Department?  </li></ul><ul...
U.S. Department of State <ul><li>Basic Roles </li></ul><ul><ul><li>Make and execute foreign policy </li></ul></ul><ul><ul>...
State Department Social Media Programs <ul><li>Diplopedia wiki </li></ul><ul><li>Communities @ State blogs </li></ul><ul><...
State’s Social Media: Diplopedia <ul><li>Enterprise wiki </li></ul><ul><li>Voluntary content production </li></ul><ul><li>...
Diplopedia and Knowledge Management <ul><li>Information in context </li></ul><ul><li>Transformational Diplomacy: anytime, ...
State’s Social Media: Communities @ State <ul><li>Internal, multi-author blogging program </li></ul><ul><li>Most blogs all...
State’s Social Media: Facebook <ul><li>Careers in Foreign Affairs group </li></ul><ul><li>Department of State social netwo...
Enterprise 2.0 and Web 2.0 <ul><li>Enterprise setting provides a different context for Web 2.0 </li></ul><ul><li>Cultural ...
Institutional Culture at State <ul><li>Cables and telegrams </li></ul><ul><li>“ Clearance culture” </li></ul><ul><li>Hiera...
Classic State Department Genres
What we’ve learned… <ul><li>Bonum in se </li></ul><ul><li>Encourage and reward participation </li></ul><ul><li>Recognize e...
Where we’re going… <ul><li>Moving towards “need to share” </li></ul><ul><li>Connect tools to maximize efforts and exposure...
Another Wiki: ReferenceDesk <ul><li>The ready reference wiki resource for Bunche Library Staff </li></ul><ul><li>Hosted on...
Bunche Library @ Communities <ul><li>Online resources targeted for a specific bureau or subject </li></ul><ul><li>Collabor...
Foreign Affairs Professional Reading List http://www.afsa.org/readinglist.cfm <ul><li>Professional Development Resource </...
Contact <ul><li>Elaine Cline </li></ul><ul><li>Chief Librarian </li></ul><ul><li>Ralph J. Bunche Library </li></ul><ul><li...
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Gov 2.0: Going Further with the Wikinomics Folks - Department of State

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Heard about Gov 2.0? Wikinomics author, Anthony D. Williams, refers to it as harnessing the power of mass collaboration and the web 2.0. Learn about the use of social technologies in CIA, DIA, State, NIH, GSA, DHS, and other government agencies. Discover how government is striving to behave not as an isolated department or jurisdiction, but as something new: a truly integrated organization. Meet the change agents who are bringing innovation to the bureaucracy. Co-sponsors: ALA GODORT and FLICC Libraries and Emerging Technologies Working Group. Presented on June 29, 2008 at ALA Annual Conference in Anaheim, CA.

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  • Gov 2.0: Going Further with the Wikinomics Folks - Department of State

    1. Government 2.0 @ State ALA Annual Conference Anaheim, CA June 29, 2008
    2. Social Media in the State Department <ul><li>What is the purpose of “social media” in the State Department? </li></ul><ul><li>Knowledge management </li></ul><ul><li>Collaboration </li></ul><ul><li>Expertise location </li></ul><ul><li>Sharing information </li></ul><ul><li>Reaching new audiences </li></ul><ul><li>Wikis, blogs, instant messaging, </li></ul><ul><li>Facebook, Second Life, email, telegrams... </li></ul>
    3. U.S. Department of State <ul><li>Basic Roles </li></ul><ul><ul><li>Make and execute foreign policy </li></ul></ul><ul><ul><li>Provide consular and passport services </li></ul></ul><ul><ul><li>Manage official U.S. presence abroad </li></ul></ul><ul><li>57,000+ employees worldwide </li></ul><ul><li>Produces high volume of knowledge </li></ul>
    4. State Department Social Media Programs <ul><li>Diplopedia wiki </li></ul><ul><li>Communities @ State blogs </li></ul><ul><li>Facebook </li></ul><ul><li>ReferenceDesk & Virtual Libraries </li></ul>
    5. State’s Social Media: Diplopedia <ul><li>Enterprise wiki </li></ul><ul><li>Voluntary content production </li></ul><ul><li>User pages can serve as online profiles with networking components </li></ul>
    6. Diplopedia and Knowledge Management <ul><li>Information in context </li></ul><ul><li>Transformational Diplomacy: anytime, anywhere </li></ul><ul><li>Work smarter </li></ul>
    7. State’s Social Media: Communities @ State <ul><li>Internal, multi-author blogging program </li></ul><ul><li>Most blogs allow inter-agency participation </li></ul><ul><li>Transcends geographic and temporal boundaries </li></ul>
    8. State’s Social Media: Facebook <ul><li>Careers in Foreign Affairs group </li></ul><ul><li>Department of State social network </li></ul>
    9. Enterprise 2.0 and Web 2.0 <ul><li>Enterprise setting provides a different context for Web 2.0 </li></ul><ul><li>Cultural norms </li></ul><ul><li>Institutional history </li></ul><ul><li>Constraints (economic, bureaucratic, etc.) </li></ul><ul><li>Established processes for content production </li></ul><ul><li>Enterprise 2.0 ≠ Web 2.0 </li></ul>
    10. Institutional Culture at State <ul><li>Cables and telegrams </li></ul><ul><li>“ Clearance culture” </li></ul><ul><li>Hierarchies of approval </li></ul><ul><li>“ Need to know” </li></ul>
    11. Classic State Department Genres
    12. What we’ve learned… <ul><li>Bonum in se </li></ul><ul><li>Encourage and reward participation </li></ul><ul><li>Recognize early adopters and positive deviants </li></ul><ul><li>Understand when bureaucracy is best </li></ul>
    13. Where we’re going… <ul><li>Moving towards “need to share” </li></ul><ul><li>Connect tools to maximize efforts and exposure </li></ul><ul><li>Remain flexible and adapt tools to users’ needs </li></ul><ul><li>Leverage and learn from knowledge leadership strategy </li></ul>
    14. Another Wiki: ReferenceDesk <ul><li>The ready reference wiki resource for Bunche Library Staff </li></ul><ul><li>Hosted on State’s “Sandbox” </li></ul><ul><li>Collaborative </li></ul><ul><li>Repository for FAQs, contact information, and further resources </li></ul>
    15. Bunche Library @ Communities <ul><li>Online resources targeted for a specific bureau or subject </li></ul><ul><li>Collaborative effort of librarians and bureau staff </li></ul><ul><li>Linked to various bureau and post web pages </li></ul>
    16. Foreign Affairs Professional Reading List http://www.afsa.org/readinglist.cfm <ul><li>Professional Development Resource </li></ul><ul><li>Contributions from throughout Department </li></ul><ul><li>Available for continued dialogue </li></ul><ul><li>Diplopedia as neutral space </li></ul>
    17. Contact <ul><li>Elaine Cline </li></ul><ul><li>Chief Librarian </li></ul><ul><li>Ralph J. Bunche Library </li></ul><ul><li>[email_address] </li></ul><ul><li>Tiffany Smith </li></ul><ul><li>Presidential Management Fellow </li></ul><ul><li>Project Lead, Diplopedia </li></ul><ul><li>Office of eDiplomacy </li></ul><ul><li>[email_address] </li></ul>

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