Ace Your Potential Client Calls PREVIEW

Ace Your Potential Client Calls: A Complete Guide to Client Call Success Produced by Erin Blaskie http://www.TheVACoach.comThe material in this e-book is protected under copyright. Any reproduction,transmission or sharing of this material is strictly prohibited. Ace Your Potential Client Calls | http://www.TheVACoach.com | 1

Table of ContentsINTRODUCTION TO ACE YOUR POTENTIAL CLIENT CALLS 4THE POTENTIAL CLIENT CALL EXPLAINED 6What is the Potential Client Call? 6Why Are Potential Client Calls Important for Your Business? 7THE POTENTIAL CLIENT INTAKE PROCESS 8Setting Up Your Website to Accept Potential Client Calls 83 Things to Do Before Your Call to Weed Out the Not-So-Serious 11Pre-Potential Client Call: Things to Do to Shine 15THE POTENTIAL CLIENT CALL SCRIPT 17THE POTENTIAL CLIENT CALL CHECKLIST 27Checklist: Setting Up Your Resources 27Checklist: Pre-Potential Client Call 27Checklist: The Potential Client Call 28Checklist: Post-Potential Client Call 28HOW TO DEAL WITH FEAR & OBJECTIONS 29Overcoming Fear 29When You Donʼt Know How to Do Something 31Dealing with Common Objections 32RECOGNIZING RED FLAGS: THE CLIENTS TO AVOID 35ON CONFIDENCE 38 Ace Your Potential Client Calls | http://www.TheVACoach.com | 2

YOUR QUESTIONS ON POTENTIAL CLIENT CALLS 39What if the Client Says No? 39How Do I Find Honest Clients? 40How Can I Stay Prepared? 40How Do I Avoid Overwhelming the Client? 41How Do I Justify My Rate? 42How Do I Say No to a Client After Iʼve Sold Them? 42What if I Donʼt Have the Right Answers? 43I Hate Cold Calling – What Do I Do? 44What if the Client Asks for a Discount? 44I Have Issues Presenting My Business Well 45How Do I Illustrate Value vs. Dollars per Hour? 46How Do I Structure the Call and How Do I Maintain Confidence Throughout the Call? 47How Do I Ask the Questions I Need to Ask to Find Out if the Client is a Good Fit? 48How Do I Get Around the “I Donʼt Know That Program but Am Willing to Learn” Issue? 49I Have an Accent – How Do I Make Clients Feel Comfortable Even Though My Language isForeign? 50Iʼm Not Aggressive Enough to Sell… Help! 50Have a Question of Your Own? 51IN CLOSING… 52ABOUT THE AUTHOR: ERIN BLASKIE 53 Ace Your Potential Client Calls | http://www.TheVACoach.com | 3

http://www.entrepreneurdiy.com	122
http://www.slideshare.net	68
http://www.erinblaskie.com	5
http://translate.googleusercontent.com	2
http://www.lifestreamincolor.com	1
url_unknown	1

Ace Your Potential Client Calls PREVIEW

by Erin Blaskie

Accessibility

Categories

Upload Details

Usage Rights

6 Embeds 199

Statistics

Ace Your Potential Client Calls PREVIEW Document Transcript