What it means for the customer?

1. Water Market
Deregulation – what
it means for the
customer
Lynne Hall
Business Development Manager

2. • Water market landscape is
changing
• Introduction into Water Plus
• Key points about buying
water/services
•Myths, facts and figures
•Getting ready
• Summary

3. The water market landscape is changing

4. Who we are….

5. Why create a joint venture
• 100% focus on B2B service and B2B billing
• A hand picked team
• The agility of a new start
• The scale to invest in great customer
experiences
• The contacts and ability to support all needs

6. The industry has a lot to get ready
Mobilisation
System
design
System build User testing
Shadow
operations
Market
launch
Sep Dec Mar Sep Apr
• Licences published
• Ofwat/MOSL planning letter submitted
• Companies completed risk assessment,
operations, data and IT for compliance
• Connectivity with market operator
completed
• Corporate audit completed
• System and process user testing
• Data validation and upload
• Company readiness and
certification
• Board statement
2015 2016 2017

7. 0%
5%
10%
15%
20%
25%
30%
£-
£5,000
£10,000
£15,000
£20,000
£25,000
£30,000
Revenue per Site GM per site
Available margins are variable

8. 0%
5%
10%
15%
20%
25%
30%
£-
£5,000
£10,000
£15,000
£20,000
£25,000
£30,000
GM per site
Retailers may charge in different ways
Single Unit rateRevenue per site

9. How the retail price is broken down

10. There’s a lot we can learn from Scotland
0%
5%
10%
15%
20%
25%

11. 11
Water Retailers – same but different
• Provide customer services, billing and payment
• Account management
• Value added services
• Water Plus
• Personal
• Easy
• Experts in water/water management

12. 12
What you can do to get ready to switch
• Understand your portfolio
• Data readiness
• Sites, consumption
• Contract readiness
• Authority and ability to switch
• Service readiness
• What do you need/want
• Water supply /treatment/support and VAS

13. 13
What does success look like?
Market is
open on time
Wide choice of retailers
Better value –
service and price
£
£
£
Innovative products
and servicesSeamless cross-
UK market, giving
simplified bills
Pain free
switching
process
1
2
3

14. 14
In summary
• You have a choice
• You need to be ready (data, contract, service
requirements)
• You need to be clear about who’s able to give
you the personal service, expertise and long term
efficiencies and savings you need?
• Talk to the team today

15. Any Questions?
Lynne Hall – Business Development
Manager
lynne.hall@water-plus.co.uk
Come and say Hello, I’ll be in the
exhibition area!
lynne.hall@water-plus.co.uk

16. Thanks for your time
Want to chat later?
Come and meet the team

17. www.water-plus.co.uk