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WelcomeVolunteer Management   Convestival 2012
“The values of volunteering stand out like a bright light    in a naughty world”
Your biggest achievements when working with volunteers in the National Trust
“The values of volunteering stand out like a bright light    in a naughty world”
VT Sting
Jo Bell Title
The IRONBRIDGE GORGE MUSEUM TRUST        Lucy Andrews-Manion         Volunteer Co-ordinator
Volunteering at Ironbridge                            Ironbridge Gorge Museum Trust     • One of the worlds largest Indepe...
Volunteering at Ironbridge400+ regular volunteersCorporate Volunteering-1000+ peopleGreat range of ages-16 up to 90Opportu...
Volunteering at IronbridgeWhy Volunteer?This is the key to getting and keeping the right people-Social interaction-Gain sk...
Volunteering at Ironbridge                                    Demonstrate                                          Guide  ...
Volunteering at IronbridgeWhere do we find them?Newspaper ArticlesWord of Mouth     Staff     VolunteersVisitor interestVo...
Volunteering at Ironbridge     To become a volunteer at Ironbridge:                                             Applicatio...
Volunteering at Ironbridge                                Getting the Right people    Role Descriptions- know what you wan...
Volunteering at IronbridgeBuilding RolesA volunteer role should benefit all partiesAlways think of the ‘BEST POSSIBLE OUTC...
Volunteering at Ironbridge        Justyna Gasinska  20 year-old Polish student  Currently working weekends in a   factor...
Volunteering at IronbridgeRETAINING YOUR VOLUNTEERSBenefits:   Free entry            Quarterly Newsletter            Month...
Volunteering at IronbridgeDEALING WITH ISSUESBe prepared  Recruit the right people into the right role  Be open to changeH...
Volunteering at IronbridgeMost Importantly…Get to know your volunteers – the better you  know them the more they will want...
The IRONBRIDGE GORGE MUSEUM TRUST         Lucy Andrews-Manion                 01952 601044     lucy.andrews-manion@ironbri...
VTWally Harbert Part 1
VTWally Harbert Part 2
VTWally Harbert Part 3
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Day 2 Opening Plenary

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  1. 1. WelcomeVolunteer Management Convestival 2012
  2. 2. “The values of volunteering stand out like a bright light in a naughty world”
  3. 3. Your biggest achievements when working with volunteers in the National Trust
  4. 4. “The values of volunteering stand out like a bright light in a naughty world”
  5. 5. VT Sting
  6. 6. Jo Bell Title
  7. 7. The IRONBRIDGE GORGE MUSEUM TRUST Lucy Andrews-Manion Volunteer Co-ordinator
  8. 8. Volunteering at Ironbridge Ironbridge Gorge Museum Trust • One of the worlds largest Independent Museums • An educational Charity • 10 Museum Sites, 36 Historic Sites in total over 7 square miles • 200 members of paid staff • Based in a World Heritage Site, The Ironbridge Gorge • Around 500,000 visitors per year
  9. 9. Volunteering at Ironbridge400+ regular volunteersCorporate Volunteering-1000+ peopleGreat range of ages-16 up to 90Opportunities for young and unemployed peopleMonthly projects/Regular placementsA better Museum thanks to their efforts
  10. 10. Volunteering at IronbridgeWhy Volunteer?This is the key to getting and keeping the right people-Social interaction-Gain skills and experience
  11. 11. Volunteering at Ironbridge Demonstrate Guide Research Maintain SupportHelp us to add to and deliver an excellent level of service
  12. 12. Volunteering at IronbridgeWhere do we find them?Newspaper ArticlesWord of Mouth Staff VolunteersVisitor interestVolunteer Centre
  13. 13. Volunteering at Ironbridge To become a volunteer at Ironbridge: Application It doesn’t need to be too formal, References this is a volunteer role, not a job. Interview BUT it does need to be structured. Placement Induction Monitoring
  14. 14. Volunteering at Ironbridge Getting the Right people Role Descriptions- know what you want before you recruit, think about things which could help your organisation, but seem a long way off- could a volunteer get you there? Interview-get to know your volunteer, recruit carefully, and specifically for the role-only place someone if they are the RIGHT person Monitoring-keep talking to your volunteers keep them informed, give them goals let them know outcomes they can expect to get from their role.
  15. 15. Volunteering at IronbridgeBuilding RolesA volunteer role should benefit all partiesAlways think of the ‘BEST POSSIBLE OUTCOME’Think wider than day to day, WHAT SORT OF PERSON DO YOU REALLY NEED?
  16. 16. Volunteering at Ironbridge Justyna Gasinska  20 year-old Polish student  Currently working weekends in a factory  Studying Business Administration at college, evenings only  Would like to have an office job but needs experience Rob Davies  59 years old  Lives locally  Recently retired  Misses work and the contact with others  Feels he has skills to giveDifferent types of Volunteers
  17. 17. Volunteering at IronbridgeRETAINING YOUR VOLUNTEERSBenefits: Free entry Quarterly Newsletter Monthly coffee mornings and events Free ticket to events Free parking Discount in Museum Shops LunchAccess to trainingA friendly, welcoming atmosphere!
  18. 18. Volunteering at IronbridgeDEALING WITH ISSUESBe prepared Recruit the right people into the right role Be open to changeHave a procedure in place Follow it!Be open and honest& Most importantly, be nice!
  19. 19. Volunteering at IronbridgeMost Importantly…Get to know your volunteers – the better you know them the more they will want to help.Remember that they want to help, give them the opportunity.Show appreciation - Say thankyou!
  20. 20. The IRONBRIDGE GORGE MUSEUM TRUST Lucy Andrews-Manion 01952 601044 lucy.andrews-manion@ironbridge.org.uk
  21. 21. VTWally Harbert Part 1
  22. 22. VTWally Harbert Part 2
  23. 23. VTWally Harbert Part 3
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